Maison d’Optique

Worst customer service ever! The owner Michelle would not allow me to take a picture of myself in the sunglasses??? They’re dark sunglasses how am I supposed to see them well enough to know if I like them ON ME? She knew I wanted prescription lenses put in the frames and made it a point to tell me she wasn’t going to pop out all the lenses to see which frames I liked, it was too much work! So she won’t pop them out, she won’t allow me to take a picture but she wouldn’t have a problem taking my $ 430 I’m sure. All the frames I was looking at were high end and she lost out on that sale after she didn’t even want to tell me who made the frames I liked the most. All she initially told me was that they were brought in from Italy (I wasn’t even asking for the style number mind you). She said she didn’t give out info so customers can go and buy them somewhere else– UNBELIEVABLE! The final straw (I’d already had enough and was just about to leave) was when she grabbed my drink I had on the counter and told me to put it on an eyeglass cleaning rag because «it leaves rings» like I was a kid! This lady is too much and could take a lesson in customer service from her Nordstroms neighbor! Lord of Optic in the same mall has great customer service and an awesome selection– I won’t stray from them again!

Love this place, michelle is very pleasant and knows her products well, been going here to get glasses that are not commonly available in lens crafters. Designer high end brands and is very expensive, my insurance doesn’t cover the costs but fortunately my flexible spending account does. We only go here if theres extra leftover in our health account to spend.

Let me show u what appended, that’s what I got, brand-​new in a different color of glasses because the old version was many factory defect I can’t believe she really fix it and give me a new one. Thank u thank u thank u:)

Lenses and Eyeglasses
As a member of the baby boom generation having to wear corrective lenses most all of my life I feel it allows to review this establishment. While window shopping in the Topanga Mall I saw the «Maison D’Optique» eye salon. I could tell from the store windows it was not another «Eyes for You» discount place. Looking won’t cost you right? Browsing in the store I did not feel any pressure to purchase anything. Michele the manager kindly asked me to let her know if I did need help, or wanted to try on some frames. Since I had planned to buy Rx. Sunglasses in the future I tried on a few frames. The selection offered frames I had not seen anywhere else. One pair I tried on was incredible. It took my round face and made it more angular. The frames would work perfectly for «Sun» glasses. The frames covered my eyes and came down close to my cheeks without touching them. They were perfect; but not cheap. However being 61 yrs. old I thought what the heck and splurged. I am happy I did since I now wear them all the time. During my visits trying on frames and later picking up my own I found out that Michele was the store owner. She also is a master optical technician who invested in a state of the art optical lens finishing laboratory along side her boutique. She said it was necessary since her her frames are unique, and often from a limited run. They are very different from the majority of frames most outside contracted optical labs. fit today. To protect her customers’ purchase of frames and Rx. lenses she custom fits them together on site. She carefully grinds the lens, polishing, and fitting them into each individual frame. With all this personal attention to the details it was no accident that I am enjoying my sunglasses.
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My recommendation for «Maison D’Optique» is that you treat yourself to the experience of looking great. Go to the store and let Michele help you find your special eye wear.
Sincerely, Richard Feldman, Woodland Hills, California

Hands down, thee worst place to get glasses. A very disappointing experience.

A great high end eye wear shop to do business. Owner Michelle is very knowledgeable and helpful. She makes sure the frame and fit is right for me. I have bought several frames and lens over the past three years. I will continue to buy at this shop.

I ‘ve been a customer for many years. I love this place. They always have the newest designs, and are very helpful.

I bought a pair a few years ago that broke within the first year. The same model of the first pair that I recieved as a replacement broke also broke within a year, but they told me that they would only replace a pair once. I spent over $ 500 on a faultily designed pair of glasses that I now no longer can use. They also have refused to let me know the model number of a pair of Gucci glasses that I was interested in buying, knowing that I was probably going to take my business elsewhere. The time and money wasted in going to this store is not at all worth it.