Emily Purdy at Vogue Hair Designs

This is Emily from Vogue! I thought I would respond to the comment left below.
This was the one and only time in the 4 years I have been doing hair that I have ever wrote someone down on the wrong day! I tried my best to move people around to fit everyone in! Unfortunately it didn’t work out. This is a very busy time for us and I’m the only one running this Groupon at the salon. I’m doing the best I can to get everyone in as soon as possible. When something like this happens the only thing I can do is say sorry for my mistake and offer free services! When I cancel an appointment I assume a client wouldn’t be showing up. This client started yelling in the loby in front of clients so I quickly took her to another room, and shut the door. Along with another employee, we offered plenty of free services and I also offered to stay after hours to get her in! There was no compromising. We all do the best we can to make all clients happy and satisfied with their services! As for the «texting» issues. I CALL all of my clients the day before their appointment to give them a reminder call. If they do not answere, I leave a voicemail along with a reminder text if they do not answere.
I love my job and I have the most amazing clients! I have yet to have any complaints! :)

I bought 3 mani/​pedi services from Groupon. My first appointment was good, the problem came when I tried to use my 2 other appointments. First, the only communication you will get with Emily Purdy is through texting, she doesn’t know how to call and talk on phone. I tried in January to make an appointment, all through texting and we couldn’t come up with an appointment so I really wanted an appointment for March before I left for vacation, so in January I made my March appointment. Tuesday before my scheduled Saturday appointment I received a text from Emily reminding me of my March 11^th at 11am appointment, I quickly texted her back and said no, we made my appointment for March 14^th at 11am. That’s when a true professional would have picked up the phone and actually talked to their client to figure out the problem. Not Emily, the war of the words start. Since all our conversation was through texting it was all in black and white our conversation. She said, «Geez sorry obviously it was my mistake. I’ll see if I can cancel my people for Saturday for you.» I wrote back that I wouldn’t ask her to cancel anyone for me but I did make this appointment in advance and I need the appointment before my vacation. She responded «Well like I said, obviously I screwed up and I’ll see what I can do. My mistake.» That was the last I heard from her so I showed up Saturday for my appointment to be disrespected and humiliated in front of everyone. She tried to say that she called and told me that she couldn’t reschedule her schedule for me!!! Which was a total lie! Good for Groupon to refund me my money and I will never go back to her.