Firestone Complete Auto Care

I really like this place. The staff is always so nice, they have great customer service (not pushy). I like to get my oil changed here because the price is really good for my car which uses synthetic. I like that they always have coupons to use, the waiting area is clean, they offer coffee and tv plus the one guy always asks you if it is ok before he gives you any recommendations. I haven’t had anything else done here except oil and a bulb replaced but it’s been a good experience.

I would like to give this place one star, but they do have nice employees, so I will give them two. I honestly feel bad for the employees, because their corporate overlords force them to do some really shady and unnecessary sales tactics. I worked for a company once that did the same things, so I know it’s not them, it’s their bosses, and bosses bosses.
I’ve been going here for several years now, as it is close and convenient to where I work. The only service I have ever asked for is an oil change. Over the course of my time there, I have had three different vehicles. Two Acura’s, and a new Hyundai. All fairly well maintained.
Going to this place, is akin to going to the doctor for a cold, and they come back telling you that you’re dying of cancer. No matter what, you always get a call halfway through your oil change going over a laundry list of things that need immediate attention. Sometimes it’s your tires, sometimes it’s a flush, sometimes it’s your brakes. It’s really a dealers choice over there. Now some of you are thinking, «well maybe you just don’t take care of your vehicles, and you really do need all those things!» Originally, I thought the same thing. So they got me for some brakes and rotors once, a flush once, and then my favorite, the «lifetime» alignment.
I say «lifetime», because you pay a couple hundred bucks once, and you get alignments for life*. What they don’t stress, is that it’s for that vehicle only. That’s my fault for not paying attention. So good for them for getting me there. The vehicle I bought the service for was traded in after one alignment. Ironically enough, the five or six oil changes I got with them AFTER I bought the lifetime alignments, would you believe this? The didn’t recommend an alignment once. My previous several oil changes, they suggested one EVERY TIME. Things that make you go hmmm… Anyways, you would think that since I only used it once, that they would have the decency to pass it on to my new sedan as a good gesture. No chance in Hell. So I paid a couple hundred bucks for a single alignment. Firestone 1, me 0.
The last straw just happened. Like usual, I get a call before my car is done. This one is trying to push tires on me. the voicemail says «We’re running some new program where people can trade in their old tires for Bridgestones, so I have the deal of the century for you!» So I call him back, just to see what the B.S. is all about. He proceeds to tell me that he has these Hankook tires (even though the voicemail says Kuhmo) that only have 20 miles on them. He says they sell for around $ 250 — $ 280 PER TIRE, but he wants to offer them to me for just $ 60 a piece! After mounting and balancing blah blah blah it’s like another $ 350 out the door. Instead of just agreeing like I used to, I asked for the model number so I could have a look.
These tires are junk, reviewed on
as 2 out of 5 stars. He of course sung their praises and said I was getting the «deal of the century.» Price wise, I found these tires BRAND NEW in my size for as low as $ 149 each. Only $ 120 different than his quote for the same tire. So long story short, he wanted to make me feel like I was getting over $ 1,000 worth of amazing tires for just $ 350! When in reality, I was getting slightly used tires, which are junk, at a marginal savings. I’m sorry, I just don’t need the sales pitch every single time I walk through the door. If I am there for an oil change, that’s all I want. Period.
Again, I feel like if I met these people in the real world, they would be perfectly nice, normal people. Unfortunately, the corporate culture at Firestone has forced them to be something they aren’t. I’ll be taking my business down the road, and will be telling my friends to do the same.
*Also, I just remembered* — On top of giving you services you sometimes don’t need or ask for, they also charge astronomical prices. I have been going to a mechanic for years, and sometimes he is so busy he can’t get you in right away. So out of curiosity, I had Firestone price a few services, and then had my mechanic do the same. Firestone always came in two to five times higher. As the most recent example, I needed my AC serviced, and Firestone wanted almost $ 300. My mechanic did the whole thing for $ 52. There is nothing illegal about high prices, it’s just a shame so many people get ripped off because they don’t know any better.

So, I did email Firestone and here is the reply I received on January 21^st, 2015:
Hello Dean,
We’re very sorry to hear that you had a bad experience and we do apologize about that. If you could, please email us at
with contact info and details regarding your visit, and we would be more than happy to look into this matter for you. We definitely appreciate your feedback and your business here at Firestone. Thank you for choosing Firestone and we look forward to hearing back from you soon. We will look into it.
Thank You!
Basically the same automated reply that they posted on my comment here with the exception of the sentence, «We will look into it.»
It’s been almost three weeks since my last communication from Firestone so obviously corporately they don’t care about me as a customer. There are other measures of recourse open to me that I hoped I need not utilize.
Friends, neighbors, and family members of the manager (the core of his business; his words not mine) might be treated well. But as for me, the visiting-​from-​out-​of-​town, on-​the-​road customer, I was the mark of these shills.
I did visit my local Toyota dealer at home. The car was NOT out of alignment. As for the bulbs or cooling system flush, and oil change, they were unable to find evidence either way if the work was completed or even necessary. 02-​20-​2015
06-​13-​2015:
Was contacted on Unilocal by a former employee who confirmed that this store does indeed go out of its way (and beyond) to find «repair work» that «needs to be done.» That is why this technician left.

Excellent experience. I just picked up our ’09 Jeep Wrangler Sahara. I brought it in for a serious repair that unexpectedly became necessary while visiting from out of town. I initially stopped by a popular local shop recommended by family members and they had no availability for almost month! I used Unilocal and found this Firestone location. From the first call to check availability, my experience with Jason and this location has been fabulous. As a military spouse whose service member, the one who normally handles car care issues, is overseas, it can be disconcerting to have a major repair issue. Jason did a great job being clear and speaking in simple terms so I would understand what was needed and happening with the vehicle.
During the repair, the technician found that due to the need for exclusive tools, I should have the major repair completed at Jeep. Jason took the initiative to call locally and found my wait would be 2 weeks. That isn’t an option for me as we are in the process of a cross country move, so he and the tech decided they could conduct a sufficient fix until I could get to a Jeep service dept at my destination. In addition to the fix, I had an oil change, new filter and new tires.
I wish this location was local to me. I would take my vehicle here for primary maintenance. Hoping I can find an equally great Firestone location at our new home in southern California!
(I started this review in April, but never posted it. These guys were great, so I wanted to make sure and post the review, even if late.)

I bought new tires here, and had a couple of issues with one of the tire pressure sensors. Jason did an amazing job taking care of me! He went above and beyond to take care of the issues, and even called to check and see if I made it to my destination okay. I will definitely be back!

I have been going to Firestone for car maintenance and repairs regularly for almost 5 years now. Every experience has been great. The service advisor is very personable and knowledgeable, and I find him to be trustworthy as well. The work is always completed to the standard I expect. They get me in at the time I need, whether it is that same day (for a flat) or on an evening or weekend. They once even offered to take me to work when I needed to drop it off in the morning. Honest business from people who treat you right.