Canyon Eye Center

People here dont seem to enjoy there jobs which I dont blame them for but need more improvement on customer service.

Bad and totally dishonest. I came here because I wanted an exam with an actual opthamologist because I’m diabetic. Well, the dr. wasn’t in so they had the optometrist give me the same exam. She’s his wife. They billed my medical insurance company and my eye insurance (VSP). I called them to try and get them to fix it and they would not reimburse my medical insurance company. Totally unethical. I’ll never go back, in fact I now go to Santa Clarita Family Optometry. She’s amazing.

Stay Away!!! This place is horrible. Receptionist is always moody, it took them about a month and a half to have my glasses ready. They didn’t even bother to call me when they were ready, I called them. When I picked them up the frames were all scratched, so I asked them to change the frames which took them another month and a half. Do not waste your time on this place

So to complete my last review, my glasses did come in on time and I was pleased. 5 stars.
I returned to this office for new glasses twice since then. I am currently waiting for my computer glasses to come in. I ordered two pair which should have been in two days ago. When I called yesterday I was told only one pair were delivered. I’m going to give them the benefit of the doubt on this one and leave the rating at 5 stars. Mainly because I’ve brought in sunglasses that needed repair and they have always put a lens back in or put a screw in the arm and never charged me. And these were my personal sunglasses that I did not purchase from them. I consider that to be good customer service.
I’m going to give them until Monday to get my glasses. Will revise if necessary then.

Many problems with this place!
First off, the appt. to check my vision took 3 tries. Each time I came back, she said my vision changed, and I came back every week! She kept giving me glasses which were all blurry. Then she finally says my eyes are dry and it changes my vision each time.
Second, the receptionist is GRUMPY. That’s our nickname for her. She never smiles, never welcomes you, and everything you ask her is an inconvenience for her to answer.
And third, they lied when ordering replacement lenses. Said it would take within the week, turned out to be over a month! They never called, not once. I had to call VSP numerous times and filed about 5 complaints. They even lied to VSP.
Dont bother coming here. They are rude, and very unprofessional. I dont think the opt. even has a real license. She seems to know nothing. A bunch of grumpy people with no customer service.
STAY AWAY!

I went here for contact lenses and first they told me my eyes didn’t need any vision correction, which I knew wasn’t true since I have been wearing glasses for the past year, I came back a few days later with my glasses rx and asked them to give me contacts that would be comparable to the glasses. They seemed very annoyed with this but fitted me for contacts and charged $ 150 to educate me on contacts and teach me how to put in and clean my lenses. About a week later I had a bad reaction to the contacts when I put in my eye drops (visine a) my pupil dilated for 8 hours! The next day I called and asked to see the doctor about this and after a long battle with the receptionist, who tried charging me for an emergency visit, I finally got to see the doc and asked her about the issue. First she didn’t believe me and after I showed her pictures she said I should have asked her during my fitting what kind of eye drops to use with my contacts. Excuse me, but wasn’t the $ 150 contact education supposed to cover this?
Overall, a very very bad expirience. I got my written rx and taking my business where it’s appreciated.

I have been coming here for 5 years now and I love it. EVERYONE who works here is friendly, professional and helpful.
Last time I was there they even told me that my prescription hasn’t changed and I didn’t need to get new glasses. How honest is that?
The office is super nice and they have a huge selection of really nice frames.

I tried to get fitted for contacts here but the lady made it seem like SUCH A HASSLE. She seemed inconvenienced that I wanted their business! Ridiculous! Also, they do not take prescriptions from other optometrists for contact lenses. They require that I set up another appointment (and pay more) to get yet another checkup to fill another prescription to fit me for contacts!
Don’t bother coming here. They throw all these bogus «necessary» appointments to get more business. I’m not gonna fall for them and neither should you.

The optometrist is super nice. I get my glasses fixed here ALL the time! Pleasant staff, nice and clean office. I refer alot of ppl to come here.

Went in for a simple hinge repair. They had glasses for weeks, not days. I had to keep calling since nobody called to tell us that they had finally been repaired. On top of all this the glasses were still a little off and then I noticed that they had replaced one side of the glasses with a piece that did not match the original frames (different size & color). These were expensive frames. I called to inquire about this and left messages. I was hoping they would make good on this legitimate problem. They never returned any of my calls. My advice is to stay away from this place.