Sprint by Wireless Lifestyle

Told to come back in 45 minutes. No wait list to add my name to, instead I got «I’ll remember your face.»
Came back after 45 minutes and still no one could help, even though it was a situation where I needed to replace my broken phone using my prepaid insurance. Fast, right?
Instead this person (and similarly with the other 2 associates) was busy showing 1 customer how to take pictures with their phone and other obvious features that are shown in the phone’s instruction manual– that is, if you can’t figure out how to do a 2-​word Google search.
After I waited an additional 15 minutes, unacknowledged, I ask what the wait time is and am told it will be another 30-​minutes. Why? Well, apparently he had «to put on their phone covers and stuff.» ???
Terrible experience, complete waste of 2 hours (yes, it took 2 hours total!!) of my time. They’re lucky they’re the only Sprint Repair Center in the immediate area. I’m switching to another carrier for my next phone.

Buyer Beware (Zero Accountablity)
I brought my mother to this location to get the new iPhone 6+. This is after I my wife and I also participated in the new lease program. We had some issues with signing up and spent a considerable amount of time at the store, but thats a normal thing these days. Once you check out they print off that mile long small print agreement and you walk out.
Situation Profile:
Date my mother made the purchase: 8-​2-​2015
What She Purchased:
The new iPhone 6+
The protection glass, and
The TYLT case, which acts as a backup battery
Problem:
My mothers TYLT device, which is the backup battery, has been heating up where it burns her hands. I had recently read the story on the below link, and although and iPhone is considerably smaller i want my mom to be comfortable and safe.
Link to recent computer heating up:
The Actions we Took:
First:
My mother called Sprint and was told she would need to go to the original store for returns. She thought it may also be the phone itself as well. The operator told her it may cost $ 35.00 to change phones.
Second:
My mother drove here from the Martinez area for the return. The rep we talked to is/​was a nice guy. I asked for specifics and he gave them to me. He tested the phone, which turned out to be good and not defective. That left the TYLT device.
Third:
The rep grabbed the TYLT box and showed me how to get a return. The box states a 30 day return policy, which we were in compliance with. I emailed TYLT and asked for a refund. TYLT got back to me and let me know I would need to deal directly with Sprint.
Fourth:
I contacted the store manager, and she let me know the accessories have the same return policy as the phone of 14 days. It doesn’t matter what your told in the store. They accept zero accountability for what they say.
Conclution:
Minimize your purchases with Sprint and go to places like Best Buy, Fry’s Electronics, ETC. Sprint will not accept accountability on anything other than the phone itself. You will be referred to the manufacture.
I blame the Sprint organization and not so much the employees that enforce there unfair business practices. On the flip side, we choose the places we work, and if you disagree with the policies your employer is making you carry out then you have the freedom to leave.
My mother is an amazing woman and I feel an amazing amount of animosity for the way she has been treated. Moving forward, we as a family will know longer make purchases with Sprint. Once our two year contract/​lease is up we will switch to a better option.

Let’s be real sprint can be a real pain but the customer service at this location was outstanding! I have been with sprit for over two years and I have yet to be treated like I did here. Both Gabriela and Ryan have been a great help. Gabriel, aside from showing exceptional multitasking skills, was gracious in processing my transaction very promptly. Ryan by far was the best male associate I have dealt with at this store! His diligence and determination solved my cancellation issues with one of my lines. In the future I would gladly come back to do my upgrade with him. Hands down friendly and welcoming people. I would recommend any current and future sprint clients to ask for their assistance. You will not be disappointed!
–g.r.
Ps don’t hold it against Ryan if your name is complicated and he butchers your name… because he will solve your problems