Big O Tires

I have been to Big O Tires several times in the past year. I drive a Jeep and do a lot of my own modifications. If you are familiar with Jeeps, you will know they are prone to a «death wobble» that can be quite exhausting to track down.
I had been trying to track down the source of my wobble for MONTHS. I brought in the Jeep for an alignment after I installed a new suspension (as is recommended) and I casually mentioned my problem to the mechanic. I mentioned the symptoms I was experiencing, in addition to a cross-​country journey I was to be making in my Jeep the following day. He took the initiative to ensure he found the source so that I would be safe on the road.
The mechanic and the manager and I both put our heads together to try and find out where the problem was. Fortunately, the mechanic and manager BOTH had off-​duty experience with 4×4 vehicles, and even with Jeeps. After a couple of trial-​and-​errors (tightening and testing), they were able to SUCCESSFULLY TRACK DOWN the cause of my wobble. If you know Jeeps, you know what a relief this can finally be!
I cannot recommend Big O Tires in Carlsbad enough, especially if you have a Jeep or 4×4 vehicle. They are extremely knowledgable and very aware of uncommon issues experienced by car owners. This location’s staff LITERALLY saved my trip to Texas and back by discovering and fixing my vehicle’s problem.
The mechanic (Jeff I believe) was very down-​to-​earth and quite honest. The manager (Brent I believe) was also very knowledgable, honest, and easy to work with. He took personal initiative to oversee the problem-​solving, and wasn’t going to finish until the job was done.
I will absolutely do business with Big O Tires in Carlsbad in the future, and I have already recommended this place to dozens of people in my Jeep club. I was new to the area and needed an honest mech shop, and I know I’ve finally found it.

Came here a few weeks ago to get new tires, they had to order my tires and said they would price match me for what discount tires said they were charging. Not only did they not do that, they charged more than the original quote they gave me. Then I was told the alignment was going to be free when the car car was first dropped off. Later they said it ended up being 89 $. On top of constantly being lied to about prices they stole stuff out of the car. I’m so disgusted by this shop and we should have gone to discount in the first place. I am never coming back and I would not recommend this place to anyone.

Bought tires for my RV here at Big-​o 2 steering tires and with more than 95% of the tread left the tires failed due to material and workmanship. The tire treads were separating and when I looked up the tires on the inernet I saw there were issues with this makers Sailuns tires and they had a warranty that would replace them. Well first tire to fail was the drivers side and not to mention it could have caused a catastrophic condition I got the run around and they should have been replaced right away. I got the run around from the manager here Raul and the home office. These people are not looking out for the customer… period. I will never do business with these rude inconsiderate people or business again. Big-​O take your tires and business ethics and shove it! P. S. I steer all the people I care about way away from you.

I called several tire shops, even othe Big O Tire stores to find snow tires. They treated me like I was crazy, asking for snow tires. I was even told by one shop that snow tires are illegal, studed tires maybe illegal, but snow tires are not. I was looking for Blizzak snow tires to fit my old Camry, so I can drive her to Denver safely. The only person who answered the phone with knowledge and respect was Brent, owner of the Carlsbad Big O Tire. He said that he could get them, no stress. Got to SD, fit me in (I had no appointment) called when the tires were on the car. I went for a walk while the tires were installed. Great food, shops, coffee, and parks 2 blocks away. I was enjoying my walk, and time flew by as I was waiting. The tires were a good price, great experience, all the staff very kind and professional.

Great shop and personal service. My son and I have taken several car in over the years. Good tires, general fixes and fluid changes. They are really knowledgeable and I see them go out of the way to help other customers on difficult issues.
Good stock on tires that we have needed. Can be a little busy on certain days so plan to drop off if not wanting to wait. They do have seating for 4 or more and TV in wait room.

I will never come here again. It started off good with friendly service due to my tire having a tiny little nick in it. All I needed was to get it filled as I am familiar with tires (long mechanic history in family). I rarely ever go to these franchises as my brother in laws and father are mechanics that I can trust. Unfortunately I moved out of state and can’t get their immediate assistance. Of course being a woman the men always try to walk all over you and try to make a profit off of you. They tried to make me buy a new tire as they said «if we put air in it, It could blow up on one of my workers». Bull… I hear stupid things like that everytime I enter one of these. I have a total of 28,000 miles on these tires which have a 50,000 mileage. (Not to mention they wouldn’t have my tires in stock until after the holidays.)The way they made me feel after I chose to take a risk and just fill it with air was unacceptable. Also the workers need to watch what they’re talking about in front of other customers (ex. Talking poorly of other customers). It’s sad that this location has now put a bad taste in my mouth as I have been pleased with the Big O in Utah. Nervous to go to another one in CA. Honestly felt like they were going to blow my tire up on purpose just so I could purchase a new one. Never seen employees so put off before.

Update deleted.

I’ve been taking my 2008 Chevy Colorado hear for a year or so and have never had a problem. They are friendly but most importingly honest. I’ve asked them to check my brakes and they told me they’re fine and don’t need maintenance. I haven’t heard that very often from past mechanics. Thank you Big O for being a dependable place to maintain my vehicle.

Best shop around. I’ve had a 67 Riviera, 68 Riviera GS, 68 mustang Cali special, BMW 740i and a ton of other cars serviced there. They do top tier work and they always give me amazing deals. I recommend them to everyone. Plus the guys are super funny and keep you involved while your there.

Love the guys at this location! Brent, the owner, lives in Carlsbad so it’s cool to know you are supporting a local business owner and what not. Everyone is super friendly. They take great care of my car and even better they don’t do a billion unnecessary things to your car without you knowing and then stick you with a huge bill at the end (like jiffy lube.)
Last summer it was really hot and my AC wasn’t working so I asked them what it could be and they flushed my AC system and my air has worked great ever since!
Also, I locked my keys in my car at work once and at 9am they were able to come right over and get my keys out of my car, including my work key, so that I could get into my shop for work.
They are just great. I will be going back to them for as long as they are there!

Fantastic service!
Started the work day with a flat tire. Thanks to Big O Tires being open at 7 AM PT, I was able to make it to work on time!
Raul was wonderful. He was super friendly and help. Would definitely recommend for the future, and I will be going back for all my car needs!
One tip, my GPS took me to the wrong location. Big O Tires is located on State Street in between Beech St. and Laguna Dr.

While we were on vacation, our low tire pressure gauge went on. Worried about our drive home, I called Big O Tires and was warmly greeted by Raul who told me I could bring my car in — and Big O would take care of my issue.
Upon my arrival, Raul Calcaneo was there to greet and assist me. He genuine friendliness and infectious smile was so pleasant — and made me want to use this Big O Tires for all of my automotive needs. My low tire was repaired promptly! Unfortunately, I do not live in this area. But for other future patrons, this is the place to go! I recommend this business highly!

I had 4 tires put on my 2009 Audi A4 this week. I was in a hurry because I had just sold the vehicle and had agreed with the buyer to replace the worn tires prior to them picking up the car. Brent and staff were helpful, efficient, convenient and fairly priced. I will definitely be recommending this place to everyone!

They were very helpful and polite. They get the job done fast and are happy to do it. They work on anything and have very good prices. I recommend this to everyone who needs something fixed.

After the service experience I had today, I’ll be buying my next set of tires at this Big O location. I went in for what I assumed was a nail on my tire due to a series’s of low air issues. They were friendly upon arrival and took me in promptly. The technician checked all four tires and found a loose valve and sensor. He tighten it and brought all tires back to the right pressure at no cost. Outstanding service. Thank you!

Just not good at what they do. My wife bought some Big O postcard with about 10 coupons on it, so I felt like we should at least enough coupons to get back the money spent on the postcard thing. Went in for an oil change, and they said I needed to get my brakes fixed, which seemed reasonable given how old the car was. But ever since they replaced the brakes, the car has had problems – makes noises from the wheels wells, shakes at higher speeds. Just doesn’t seem like quality work. Also, while I was having the work done, one of the employees backed a customer’s car into another customer’s car in the parking lot. Didn’t directly impact me, but was an indication of the level of professionalism.

I’ve lived in this area for 18+ years and never new BIG O was there, although i’ve passed it hundreds of times.
Called Brent for a soft quote on a Thursday and by Friday morning my car was being worked on.
Day kept me informed throughout the day and the final price was in line with the quote. Car completed by EOB.
Clean location. Great customer service. On time delivery.

They were professional, friendly, timely and very reasonable. I am just moving into the area and have been very concerned about the regular maintenance for my car. Previously it was done at the dealership.
Raul and Felipe took great care of my car. I am so happy to have a great place that I can go to as well as refer to my friends.
Good job guys!

Raul and the team are always so nice and accommodating. We have both American and foreign cars and no matter the issue these guys do it right.

I’m a local small business owner and I can appreciate honest work. I’ve been taking my vehicles to Brent’s Big O for years now. It’s a first name basis when I pull up and conversation flows. I’m quickly waited on by Raul, a seasoned veteran at Big O and my vehicle is serviced. Questions are always answered and advice is given based on actual need of the vehicle. Not the need of how much money they are trying to make.
Knowledgeable staff and a business owner with character. What more could you ask for