Sears Auto Center

Awful, awful, awful customer service. They were great when we went into the store to purchase $ 3000 worth of appliances, however– when things are damaged or don’t work the day you receive them, no one can be found. I would recommend going elsewhere.

I bought defective tires at Costco that was causing my whole front end to rattle at highway speeds. I took my car to Sears for front end alignment check. Immediately the service writer noticed the lack of wheel weights on the front tire. Took truck back to Costco and had the weights reinstalled. Driveability issues didnt resolve themselves so took the truck back for steering, suspension and alignment check. They thoroughly went through everything and checked the alignment with the Hunter Hawkeye Elite alignment rack. The alignment was within specs, but they completely centered it up. They knew that a shimmy was not alignment issue and they were right — problem didnt go away. They felt bad for charging me since they didnt find any issues so they DIDNT!!! I eventually found out that I had defective tires but Sears really helped me build a case and verify that typical problems were non existent with my car.
I was impressed with the honesty of these guys and professionalism. Im definitely getting my car serviced there again. It wasnt that crowded and pleasant experience. I overheard the service writer thank a vet for his service (and told him about a 10% discount everyday for military) and also found out that they will match Costco prices. WOW!

This place is great! The guys were friendly and knowledgeable. They kept me posted on the progress after I dropped my car off. It was finished 45 minutes sooner than anticipated. I will definitely keep coming back and working with Lou.

Absolutely SPECTACULAR !!! I needed a repair place on a Sunday, &, have only been in California for 2 weeks — had no regular mechanic. I found out 2 places that had service on a Sunday in the same shopping mall — Sears & Firestone.
AAA assistance suggested I had alternator problems & may need replacement the night before. I researched online to discover national average of cost of that to be aprox $ 200-​$ 500.
Went to Firestone first & just asked what that estimate would be (if needed) to replace for my 2008 Honda Odyssey. Firestone quoted me almost $ 700. I went right over to Sears, &, asked the same question. Sears quoted me around $ 500, then, checked further & said $ 450.
These 2 places are in the same shopping mall & these prices were quoted as «total, out the door prices».
Sears, thank u so much for being ethical in your prices first.
And, thank u so much because, due to your honesty, I didn’t even need a replacement. Turns out, when PeeJay was checking my battery, etc., all started working ok, & I had just needed to run the car for long time to get it re-​charged. My total bill: $ 20.
Oh, &, when I asked each company about their warranties, they were the exact same. Sears just charges average rates, which happen to be almost $ 300 less than Firestone !!
And, PeeJay was explaining so much to me about the car, &, the person who checked me in (did not get his name), both were so friendly & helpful, while they had a very busy day.
Now I have a place to go regularly, even if it’s not just whomever happens to be open on a Sunday. Thank u Sears employees & your knowledge & ethics !!

Awesome!
Lou was the manager.
Chris was the installer.
I had bought a brand new Mazda 6 GT from Bob Baker Mazda and wasn’t really fond of the 19″ rims it comes stock with.
As soon as I picked up my car my next stop was this sears. I explained to the Manager at that time Lou how I just bought this car and I want to sell the original rims and tires. I already had the replacement tires and rims. I explained to them how these stock rims had to get off with no scratches. Lou made sure that the tech knew about the situation.
The tech Chris did an awesome job in making sure the stock rims and the new rims were flawless. I even watch Chris use the torque wrench to make sure my new rims were mounted right.
All this for $ 15!!!
I was impressed with their commitment. Chris gave me all the hardware along with the stock rims back. Truly an amazing experience.

So my boyfriend wanted a Mazda 5 Grand Touring. Specific color, interior and package. Of course the only one on the west coast??? California of course. So on Sunday we drove from Vegas, bought the car and he wanted the wheels and tires changed before he drove it home. On a Sunday??? Really he isn’t normally insane but we are talking about his RIDE! So I started calling around to find a tire place to swap the wheels. Most were closed but Sears said sure stop by. The guys were great, got everything swapped (and yes the old one ended up in my car for the ride home!) got us on the road without wasting hours hanging around. I don’t shop Sears very often but they guys in the auto shop were nice.

Got quoted 1700 from Bmw
These guys did same job, same brakes for 800.00
Like seriously ??? Wow prompt as well, literally not going anywhere else again.

Worked with Lou and he provided great service and repairs needed for a great price. Thanks for making this a good experience!

Never visit Carlsbad Sears beware of them,
Here is the story to give my feedback.
I went to this Sears auto center Carlsbad location for oil change around 1.00 pm and I gave my keys and asked the counter person oil change time than worker told me that it will be ready by 4:00 o clock, I called them at 4:45 and they said it is not ready and I headed to sears. Here is the game now, after oil changing mechanic found that my tire was not good and needs replacement and I thought it would be good and I purchased one tire and the mechanic fixed the tire than he checked tire alignment and there was about 14 in right front tire alignment had to be corrected, as per the mechanic if I don’t do it now your tire will be teared in few days than I scared and asked them to do alignment (time 5:45 pm), he did the alignment for one side and other side screw was jammed and not able to do alignment now went from 14 to 29. after 15 minutes mechanic came to me and said I need to replace inner alignment rod, it costs 220+dollars. Them I went inside and explained the situation to cashier for auto (aged around 50+) I don’t remember his name told me to pay the price and get out of the shop because it is getting late. i requested him that my tire alignment is compulsory because I have to go home (irvine, 65 miles) on bad alignment, I told him if something happen to me who is the responsible, he replied with arrogant voice saying get out of my shop talk to my manager. I pissed off with the service. please do your job and you are not working for free treat customers as your food feeders. If you have so much of money stay at home and all apart managers should be responsible for everything.

Worst customer service I have ever dealt with. Would give it zero stars if possible. No wonder Sears are going out of business everywhere. Will never visit this location again.

My appointment was at 1:00 and they didn’t start working on my car until 1:45. Completely unacceptable. Not only that but the guy at the front desk was very careless and surly.
I highly recommend going someplace else. These guys feel like amateurs that don’t want to work or provide customer service.

Service:
Time of service:
Service is a little slow. Going well over my promised finish time. I understand if they are busy, but adding almost an other hour to my quoted time is not ok.
Please give acurrate quotes, so people can accordingly plan their days. And staff should improve their customer service skills.

Made an appointment online for 11 a.m. for an oil change and a brake check. Turns out most of the mechanics didn’t show up until 12:30, so I waited. And waited. Didn’t get out of there until 2pm. Three hours for a simple oil change and brake check. They didn’t honor the online price and charged an extra ten because my car is a diesel which honestly shouldn’t make that much difference. I told them that on starting my brakes were super hard and make it hard to safely pull out of a space. They’re okay after driving down the street, possibly a power assist thing. They said it was «normal»? If it’s «normal» then why haven’t I ever noticed it before now? I won’t be going back.

It’s a bummer when one rotten experience somewhere can spoil all the profoundly good experiences you had there!
As was the case with Sears Auto!
There came a point where I stopped taking my little Ford to the dealership for its maintenance and started coming to this location in order to save a few dollars and to get service closer to where I live.
I was never disappointed with their work or their customer service in the auto department, in fact, I made many sincere recommendations to friends and co-​workers: «Yeah, man, you gotta go to Sears to get stuff done on your car!»
This last time I brought my vehicle to get new tires and an oil change, I nearly wanted to cry due to sheer irritation! I find that my problem was rooted in the difference of staff. The day I came in to talk to an associate about the work needing to be done on my car, I spoke with Kelly. We went outside, he took a look at my car, and we returned to his computer to hash out costs. He was very professional and made me feel secure in the job to be done on my car and the price tag at which the work would run. So far so good! I agreed to bring my Focus in the next day, although Kelly would not be there. No biggie.
Took the car in at 2pm the following day and later neglected to get a call that the work was done. Since I work in the mall, it was 7:30pm, and knowing that the auto center closes at 8, I walked myself over to assess the situation after 5 phone calls and 0 answers.
There my Ford was, parked in the pick-​up zone for who knows how long. There was an older gentleman that worked there, walking by me as if I wasn’t even there! A line began to form and stayed formed as the same gentleman worked slowly. When it was finally my turn, he had no idea how to look up my Sears account, as I didn’t have the physical card, to charge me what Kelly had estimated the day prior. After a 20 minute debacle, he figured it out! He handed me my diagnostic paper and was wished me well. Maybe he was new? That’s fine. He was also the ONLY individual available to assist auto center customers. That’s probably not fine. Didn’t appreciate that he tried to in effectively multi-​task while with me: he was talking to me about my payment method while talking to two young girls behind me about their vehicle –when I couldn’t even get his attention on entering the department… nor an answer to multiple phone calls.
Before leaving his graces, I looked over my paperwork and inquired about a note made. The gentleman, now accompanied by one of the technicians, had no idea what to tell me with regard to the issue marked on the report. Neither person could expand on how the problem could even be fixed! «Well, it doesn’t seen like it will be a problem yet» remarked the older gentlemen.
«Yet» doesn’t work when you have a 3 year old to drive from point A to B. And the fact that a mechanic couldn’t give me some solid info is even more concerning.
I want to rate Sears Auto at least 3 stars, but meh! Train your staff or bust! Some wonderful associates, some leave a lot to be desired.

Called about getting a hitch installed on my truck. They said they can only install bolt on hitches also they do not do wiring. Waste of time

On day 1 I came in to get a tire repaired. They noted that the tread was low and we agreed to do new tires and alignment, and an oil change. I was told it would be an hour and a half to do the tires and oil change, maybe longer on the alignment. Three and a half hours later they called to say they had only done the tires and oil change and had not been able to get to the spare because they didn’t have an appropriate tool and mine was inaccessible. The alignment would take longer because they wanted to repack the bearings and do the front tie rod. We were very late for appointments so took the car with just the tires done.
The next day I came to get the spare mounted and the alignment done. I was there at 9 but no one was able to do the work until 11:30. I left the car at 11:30 and specifically confirmed with the service rep that the car would be ready at 2. At 1;45 I come and find them still in the process of mounting the spare, and having done absolutely no work on the suspension and alignment.
This is completely unprofessional and unacceptable. When a commitment is made, it needs to be kept. If it can’t be kept, I should get a phone call. This didn’t happen. Sears will never get my auto service again. There are plenty of good places that can schedule work and make commitments appropriately.

Decent customer lounge with flat screen tv, magazines, vending machine and a power outlet. Lounge also interfaces to sears and the rest of the mall.
Excellent customer service. Lou, the service rep, answered the phone right away. Of the 3 tire places open on a Sunday in Carlsbad, they were the only ones that had ours in stock. Surprisingly good price too. As soon as we arrived, they took our car. They took 45 minutes to replace, balance and align 4 tires. Not bad.
We had a personal request for them to accommodate something for us. I won’t say what it was but they were understanding and completely fine with it. Everyone seemed genuinely friendly. Nothing negative I can think of to say. Overall a very positive and satisfactory experience. I would definitely come back.

I had a less than positive experience at Sears automotive when my car needed tires. The person who helped me was friendly but he didn’t really seem to understand my questions. I don’t think he was really bothering to listen. The prices seemed reasonable but they were busy and took over three hours to put on two tires when they estimated one and a half to two hours. They didn’t seem to notice that a lot of people were frustrated. A simple «sorry» would have gone a long way.
On the plus side, since they are attached to a mall, I was able to get some shopping done while I waited.

Had a really good and pleasant experience. Victoria was really helpful and was knowledgeable about the tires. She even found an equivalent to the tires that I wanted because they were on back order.
Overall, would I come back… sure!

Best place to get tires in SD!
I’m sooooo happy about my experience here. Super affordable tires and the service is impressively helpful and knowledgeable. They’re so friendly here. Ed helped me out and basically provided what I consider one of the best customer service experiences I’ve ever had. He didn’t rush or seem impatient, which is what I got when I went to Costco Auto right before coming here.
My car was good to go in just an hour, with four new tires and new windshield wipers installed!
Highly recommended!