Firestone Complete Auto Care

Never take your car here! You’d be better off paying to have it towed anywhere else. The three hour oil changes were bad enough, but it’s walking distance to my house so I put up with it. I took it in for some basic maintenance and my check engine light went on the night before so I asked if they could read the computer and then I’d decide from there. They went ahead and charged me $ 100 for a diagnostic I didn’t agree to (I let it go because the car needed to fixed anyways), supposedly fixed what needed to be, and coincidentally the light was back on 100 miles later. Took it to the dealership instead and it’s the exact same code. They didn’t rotate my tires like I asked, broke the lock off my wheels, and were supposed to flush and refill the radiator. When the next oil change came up I found out there was nearly no coolant and my cabin air filter, that they checked and said was fine, was now missing. The check engine light came back on, took it to the dealership this time and the $ 200 part they allegedly fixed needs to be replaced again. Six months and nearly $ 2,000 later I’m still trying to fix all the damage they did to my car.

I must say this Firestone kept their word with the service they promised. I called the call center and spoke with a very friendly representative from Louisiana that helped me set an appointment for an oil change. I went in at my scheduled time (brought a snack and my laptop bc they had free wifi :)) and was told it would be about an hour. Only a few minutes past an hour and my car was all set. No additional concerns reported (being a woman this is something a lot of us are afraid of I think. Being «up sold» things our car may not really need.) Overall great experience. Key things: set an appointment and ask how long it’s expected to take:) Thank you Firestone!

Wow. Cant believe I have to set up an appointment just to get tires rotated. Just so you all know I NEVER had to make an appointment with Discount tire to get rotation done NEVER. I guess the down fall of Firestone. On a good note though they are open on Sundays and Discount is not. Doesn’t matter if you can’t get it in.

Came in for an oil change and tire rotation. Jake got me in and out in 90 minutes as promised. He was even able to take care of a warranty issue on one of the Firestone tires that the dealership put on before I bought it. The Mira Mesa store had previously told me it wasn’t a manufacturer defect and wouldn’t warranty it, even though it was just out of 4 tires making noise. So extra credit for that. I noticed later that 1. the new tire was placed in the same spot the bad one was in and 2. the 2 front wheels still had the most break dust so I thought they might have forgotten to rotate the tires so I returned and Devon got me in and out and gave me a free oil change with no expiration which more than made up for the inconvenience. I’ll surely return.

We had a 4 and a half hour wait. Had 2 tires blow out on the car and purchased all four to be safe, as well as an alignment and breaks, which I did need. After our long wait and big ass bill, we started out drive home. Our breaks were not done correctly, every time we break the steering wheel vibrates. Called to see if we would be able to take the car to a location closer to home and was told yes, they would call for us to expedite the process. No call on their behalf and we were refused service the same day. I am beyond pissed!

I would drive 10 extra miles with a flat tire then ever come here again. Brought my car in to get an oil change and radiator flush. I was told it would be an hour and a half max, after waiting two hours for their call I had to contact them only to be told that it was going to be at least another hour. Then when I show up an hour later it still isn’t finished! After talking to the service manager lady at the front desk I am told that they are finishing it up right now. I then wait another 15 minutes for her to come back and tell me they still have to take it for a test drive! I finally receive my car 10 minutes after they are supposed to be closed. Horrible customer service and the manager couldn’t even offer so much as an apology.

If you can find an alternative, please go for it.
Located along El Camino Rd, in the parking lot of Westfield shopping centre in a stand alone building. Firestone is a all service centre.
So I came here with a dead battery and once my motor was turned off that was it. My biggest gripe with this place was limited inventory and only one brand of battery. It kinda pigeon holes you to purchase the only brand and pay outrageous up tick in price.
One thing while here was overhearing a customer unhappy due to his window being damage or broke during his service but in full disclosure I didn’t hear the whole story, however after asking to speak with a manager the store clerk asked him to come back the next day as no managers were available.
In a bind I would come here, however with the pricing so high and customer services kinda iffy it might be best to look around.
$ 166 for a new battery!

Very bad service here this is my second time here then I receive poor service as my first time I have been waiting more then 3 hours. Terrible service! I would never come back here anymore!

The front desk girl who works there is very nice and friendly. I had my oil change there twice. I made appointments and came back to get my car few hours later, and they got it done on time. My car had a weird sound caused by the belt (or something like that, idk), I only asked them to check what it was, but I think they checked and fixed it for me for free because right now my car doesn’t make that sound anymore. One of my windshield wipers also had a movement problem and after the oil change, the problem was gone. i don’t know what they did to my car ?!? but whatever they did gives me a good impression, i definitely leave pep boys for Firestone

5-​Star Service for helping a damsel in distress! My oil light came on when I was rushing to work, so rolled into this place & they immediately came to my aid, used a half-​used bottle to fill up my vehicle with some oil for free, enough to get by for a couple days. Total lifesavers!!! It’s nice to see that kindness still exists in an otherwise jaded world.

My tire blew out while driving to work on el camino real and Firestone was the closet tire place to me. When I got there and explained what happened they were very sympathetic and got my car a new tire in a hurry. The customer service was great and my car was ready within 15 minutes. I would
highly recommended using them!

I scheduled an oil change and tire rotation appointment for Saturday at noon. I dropped my vehicle off at 11:30 am. I decided to go shop at the mall until the car was ready for pick up. A couple hours went by and I still received no call from Firestone. I decided to go back to the shop to wait in the waiting room at 2:00!!! I looked in the parking lot and saw that my car was still parked where I parked it and had not even been looked at. My appointment was for 12:00! I asked the worker how much longer it would be. She came back and apologized and say they would now start working on it and that I wouldn’t have to pay for any of the work that was done. It is now 3:17 and I am still in the waiting room of Firestone…
I have seen 3 people come in after me for oil changes and leave before me…
The only positive thing about this experience is the lady who helped me was extremely friendly and I didn’t have to pay.

Appointment at 10am… half completed at noon. New tires and alignment. Never got the alignment… had to leave. Robert was very nice. Something needs to change before I go back.

I called earlier in the day to take advantage of their Memorial Weekend Autocare Service — oil change, tire rotation, vehicle inspection, & fluid tipoff for $ 25. Eric said there was a 3hr wait but he could give me a 4pm appointment & I’d only have to wait 1 – 1:15hr. So I brought my car in & went over to the mall for a little over an hour. When I came back, my car was still sitting where I parked it. I asked Devon about it and it was never taken in. So she said they would take it in right away & there would be no charge. I waited 40 more minutes then I picked up my car, there was no charge but all they did was change the oil. No tire rotation, inspection or fluids. Terrible service — avoid this location. Try Vista, they get better reviews.
They didn’t reset the «Maint Reqd» light

I am giving one star because of the horrible customer service. As I am writing this I was told it would be 60 – 90 minutes to fix my cars power steering… it has been over three hours. Around 2 hours in I asked the girl up front how much longer and was told my car was already done and they were just test driving it. Hm well another hour passed and the girl up front tells me that the parts for my car aren’t even here yet so I’m going to have to wait awhile more. ARE YOU KIDDING ME? Why would you tell me it was done then an hour later inform me the parts aren’t even at the location yet. Firestone waisted my time and now I am stranded here until God knows when. Would have been nice to know accurately how long this would take because I would have come back later when the parts arrived.
I will not be doing business with firestone ever again.

We bought a set of 4 tires less than 25,000 miles ago– they are already worn and dangerous. Took the car in today and was told without anyone looking at the car that they were not responsible, but to expect a call by 7:00pm… No call– when we call– no answer! So, we drive over there and the car is sitting right where we left it! The Manager finally decides to look at the tires and offer us a «great deal» that «nobody can beat» Thanks, but no thanks– a quick look online found us better tires for less than his «deal»
Would not recommend– lousy customer service– unfair pricing

Don’t bother making an appointment because they will quote you an hour and a half and it will take 4 hours. My brother, my friends, myself– we have all learned to stop going here. They seriously need to get their scheduling right.
My friend and I went in for an oil change — a walk-​in, they told us 1.5 to 2 hours. Which was fine because we headed to mall to shop. They need to be honest and say how many cars are ahead of yours and it will take 5 hours to get an oil change. Seriously 5 hours later, ridiculous.
The manager Brian is really nice and apologetic but it doesn’t matter when he offers 10 to 30% off and free services because it’s still not worth it.

They didn’t start working on my car until I had been waiting the hour and fifteen minutes they originally quoted me. Remember from my previous review that I called in ahead to make an appointment.
Upon complaining and threatening to take my truck out they gave me a discount and told me 20 more minutes. I’m already here so I’ll give this next 20 min a try but if I’m not out of here within 30 they’ll hear from me again.
Also, while I was complaining about my wait time another customer who was here an hour before me was also complaining. He also had an appointment that wasn’t really honored.
Definitely would not recommend this location to anyone due to ridiculous wait times regardless if you plan to walk-​in or set up an appointment.
Avoid at all costs!

Our experience with Cameron was great. They worked around our schedule, and were honest (I know a thing or two about cars and they were mainly dealing with my fiancé). Needless to say, she did not feel taken advantage of.
When we had one minor setback which was firestones fault, they discounted our labor cost and made it right.
Nothing but good things to say about this firestone.

Normally, I avoid Firestone like the plague. I have been screwed over by them so many times, so I basically come in for an oil change or an alignment. I always prepare a series of «no» answers to their made-​up problems with my car because they always tell me I have problems that I don’t have.
Anyway, I came into this location for an oil change, which normally takes 30 mins anywhere. It took an hour and 20 minutes. I don’t understand why they are so slow here… but at least they didn’t try to upsell me.
When you first walk in there is a huge quote by the founder of Firestone: «I believe fundamental honesty is the keystone of business» — that is only the first dishonest statement you will get from this company.