Cecilia Kavanagh, OD

Dr Kavanagh was very pleasant and professional. My exam was thorough and included glaucoma, peripheral, optic nerve/​blood vessels, outer eye, and of course vision tests. I received a new rx for glasses and contacts. Remember to bring cash or check for payment, which was very reasonable in my opinion. I will definitely come back!

Dr. Kavanagh is a great Optometrist. She is no nonsense and there is no sales pressure. You walk out with your RX and you can have it filled wherever you choose. If you have any other issues besides blurred vision then you should go see a Ophthalmologist, this is not a detailed exam, but one that will fix blurred vision. I walked out with mono-​vision contacts and I’m extremely pleased. I have a follow-​up in one week to make sure everything is good.

Dr K is a gem! She will respect your time and can move quickly thru an exam or have a discussion of your vision problems and craft solutions. Her office is no frills, but she is very knowledgeable, polite, friendly and effective. Make sure to make an appt and be there on time cause that office hops! I love the quality and efficiency of her and her assistant!

I called Dr. Kavanagh to make an appointment 3 times today and they never picked up the phone. I let it ring over 20 times on each call. No pick up. Amazingly bad business practice… no customer service. I won’t do business with any type of business that can’t pick up a customer phone call.

Gift of Sight!
Pros: No Nonsense, no high pressure sales pitch. Not affiliated with the actual sales of contacts or eyeglasses as Costco keeps separate. For 5 years I’ve just dealt with not being able to see very well even with readers. In 15 minutes she did my exam, put contacts in and I can see better than I have in 10yrs. My old glasses are being donated as they have been the wrong prescription for years.
Cons: Cash or check only, I was able to walk in but generally you need an appt. closed Sundays.

The Dr (Kavanaugh) is very nice and quite good. The exam is not a drawn out affair… they get right to business at this office. I have heard from various glasses retailers around town that this is one of the most competent docs around and that she specializes in astigmatism and the like. Unfortunately, the administrative staff is not quite as up to snuff. The secretary was rude and short with me, and seemed put out that I insisted she look for my chart after she couldn’t find me in the computer. I agree with another Unilocaler here that the admin staff is a bit lazy :-(

In a nutshell, if you want a thorough «medical» exam, this probably isn’t the place for you. But if you want your vision checked fast by doctors who know what they’re doing, come to Costco & you’ll be seeing clear in no time.
I learned my lesson the hard way thinking I would go to a big «vision group» and get a better exam. Morris Eye Group is horrible– do yourself a favor & stick with Costco. Dr. Kavanagh and the other doctors are great, will give you a prescription in no time & you walk out and can do whatever you want with it. Morris Eye Group won’t even give you a RX– they want you to spend a zillion dollars on their overpriced lenses.
Save $$, go to Costco!!!

Arrived 15 minutes early and was greeted and seen immediately. Staff was professional but not overly friendly. The doctor however was sweet as could be. Overall it was a good experience. Will definitely go back.

Nice quick exam, and new prescription. The Dr. was friendly and did what I expected. I was surprised by all the bad reviews, I suppose I wouldn’t come here expecting a really personal touch to the appointment but she gets the job done for a reasonable price. I’m happy!

Don’t like the way they treat clients; secretaries/​assistance whatever you want to call them are lazy and unhelpful! Won’t ever come back. Would not recommend this place!

I have been seeing Dr. Kavanagh for over 8 years. I thought my eyes were getting worse because I was getting older. I had to wear reading glasses and my eyes were never in focused. «Growing old» is what Kavanagh keep saying.
So I went to go see a different optometrist at Costco (her name is Donna) because Kavanagh was on vacation. The new optometrist (Donna) decreased my prescription by almost 50% (I was «over powered» she said). I found out my prescription had been wrong over the past years. I just kept getting the exact same prescription from Kavanagh every year… which really sucks. I have lived in a haze for over 8 years.
With my lower prescription, I can now see perfectly clear and do not need reading glasses anymore.
Stay AWAY from Dr. Kavanagh, and find another optometrist to double check to see if your current prescription is actually the correct one. You might have the same issues with this optometrist as myself.

Most unorganized front desk. Did not mention that, they do not accept credit card payments when the appointment was set. Once I am inside the doctor’s office found out she can not prescribe bi focal contact lens. That was my sole reason for the appointment, to get a prescription for bi focal contact lens. I wasted my time & money.

I arrived for my appointment on time to see Dr Kavanagh. About fifteen minutes into my wait a woman and her son came in without an appointment. They were greeted enthusiastically (unlike the icy reception I received) and she told them she would see them ahead of me. I spoke up and said I had an appointment and had been waiting a while already. She insisted on seeing them first and acted like I was a jerk for wanting to keep my appt. I insisted since i had another appointment afterwards. She rudely took me back for the brief and abrupt exam and gave me a Rx that was incorrect. I had headaches & distorted vision for a week before i could schedule an appointment at the Tri – City Costco. That Dr at Tri-​City was so nice, he examined me and corrected my Rx. He also discovered that I was a candidate for monovision so I only needed correction for one eye not two which saves a lot of $$. I next got Lasik on one eye so now am contact free. She did me a favor in that that I ended up with such a great Dr in the Tri-​City location. Prefer not to deal with people like her though. Life is just better without bad treatment so am writing this review to warn others. I had torn a contact lens so needed help badly as I was also out of contacts as she knew so was stuck with a bad Rx. Who behaves this way? It was unbelievable.
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After all this I still had to battle ths dr for a refund forget about an apology.
I was NOT paying for that kind of treatment.

So easy to deal with Dr. Kavanagh. Always easy to get appointment right away. She keeps an upbeat attitude all day and tells you the truth, maybe because she doesn’t need to sell you glasses. Just make sure you bring cash or check, and then send forms to reimburse.

I have gone to Dr. Kavanagh for many years, and have had a great experience every time I go. Please keep in mind that she is very busy, as we all are, and make sure to arrive at her office on-​time (not in the parking lot looking for a spot) Dr. Kavanagh is always very efficient, professional and knowledgeable, as well as friendly and kind. I’ve never had a problem scheduling an appointment and have always been treated well. I come back because of the speed and easy of the appointments, the reasonable prices, and the comfort of knowing my eyes are getting excellent care.

I’ve been to Dr. Kavanagh twice, and had positive experiences both times. The appointment was timely, fast, and straightforward. I don’t have vision insurance, and found her prices to be very reasonable.
It’s very convenient that her office is inside Costco. You can take the prescription right over and order your glasses immediately after the appointment.

I left multiple messages over a two week period trying to get an appointment (no one ever picks up the phone so you have to leave a message). Anyway, never got call back. I gave up and went to the optometrist by my house.

Dr Kavanaugh is a fantastic doctor and I appreciate that she does the eye exam vs an assistant. She is excellent and I highly recommend her.

I have never written a Unilocal review, however, do refer to Unilocal reviews on a regular basis and find most of them helpful. I was surprised to read the negative reviews about Dr. Cecilia Kavanagh, so wanted to add my positive experiences with her.
Today, I had my second eye exam with Dr. Kavanagh. My first exam was in December 2011 and today’s was merely a check-​up, since I hadn’t seen her in nearly two years. The entire experience for both appointments was seamless. She and her assistant were friendly, efficient, on time, and professional. They both took time to answer my questions. Today’s exam revealed cataracts, so Dr. Kavanagh referred me to an ophthalmologist for further examination.
The negative reviews, which I read before scheduling my appointment for today, reflect a dissatisfaction with a particular patient being late for his/​her appointment. When I mentioned this to Dr. Kavanagh, she explained that she doesn’t like to wait to see a doctor, so tries to be on time with her patients and is unable to do so if a patient is late for a scheduled appointment. So, plan to arrive early and have an excellent experience.
Ann L.

The almighty dollar is obviously much more important to Cecilia Kavanagh than providing proper care to her patients.
I arrived on time to my appointment, however due to the Saturday hustle and bustle in the Costco parking lot, I spent several minutes driving around trying to find a parking spot. When I arrived 3 – 4 minutes after my scheduled appointment I was given paperwork to fill out and sat in their incredibly small and uncomfortable office for quite some time.
When Cecilia Kavanagh called me back she never introduced herself nor shook my hand, which I found really odd seeing as how it was my fist appointment. I was told that I had missed my appointment and that she was doing me a huge favor of «squeezing» me in. I shared with her that my appointment was at 3:30 and she quickly pointed out it was 3:45 (however, I had been sitting out in here office the entire time!!).
Not only did I experience terrible service, Cecilia Kavanagh was just plan rude. She was not at all thorough and rushed to get me out of her chair ASAP. She did nothing more than check my prescription-didn’t look at my eyes, dilate them or anything. She took me from the exam room out to the main office and was off to the next person. Never asked if I had any questions, never said goodbye or thanked me for coming in. The receptionist was perfectly happy though to collect my check -$ 89 for horrible service and no more than 10 minutes of time being evaluated!!! Please!
Cecilia Kavanagh is clearly in the wrong line of work. It is shocking that Costco affiliates themselves with this poor quality!