Costco Optical Department

From really BAD to really GOOD — different doctors made all of the difference!
BAD experience with Ceclia Kavanaugh, O.D.
My 16 year old grand-​daughter told Dr. Kavanaugh that she still could not see the letters when the doctor was flipping lenses to create a prescription, but it didn’t seem to matter. Dr, Kavanaugh indicated which eye was weaker and wouldn’t listen to my grand-​daughter when she said she had always been told that the other eye was weaker.
We went ahead and filled the prescription for the glasses and my grand-​daughter could NOT see — everything was a major blur.
GREAT experience with Michelle Ahumada, O.D.
Called to set up a re-​exam and was lucky enough to get Dr. Ahumada,
Even though our appointment was later in the day, she took a lot the time to make sure that my grand-daughter’s eyes were thoroughly checked even though the optical department had closed.
Here are the differences in the prescriptions… My grand-​daughter can see with the prescription done by Dr. Ahumada
Dr. Kavanaugh
Sphere Cylinder Axis
O.D. –0.75 –1.25 180
O.S. Plano –0.75 180
Dr. Ahumada
Sphere Cylinder Axis
O.D. +2.25 –1.00 180
O.S. +3.00 –1.25 174
Bottom line, if you want to get a thorough and accurate prescription, suggest you use Dr. Ahumada.
BTW, Costco has a great policy — if the doctor re-​does the prescription, they will re-​do the glasses at no charge.

I had my glasses from another location and no one there knew why the glasses didn’t feel right. Mike at the optical desk took the time to find out that the glasses were flat and needed to be shaped. So glad I stopped by!

The first gentleman who helped me here was awesome. Sadly, when I had to have one of my two pairs of glasses redone, I came to pick them up and dealt with Craig. Craig insisted the glasses were fie even though I saw differently in them than the other pair with the same prescription. Unlike the first gentleman who helped me, Craig was standoffish and turned to another employee to say, «I’m on break,» with the most exasperated tone possible while helping me. Sorry Craig, I just wanted a pair of glasses I can see out of, but I’ll be returning these and sticking with just 1 pair. Two stars, for the sake of the first gent.

Great service, fast and easy. Get my exam for contacts and eyeglasses. However I don’t buy either of them here. I order my contacts through 1−800-Contacts and bought my eyeglasses through Encinitas Optical on El Camino. (More styles!) I have bought my eyeglasses at Costco before but they have a limited selection.
Other than that, I like getting in to Costco, loading up my cart, hopping into the office for a quick exam, and heading out. (OK honestly, I head over to the long checkout lines!) :)

I recently got a prescription for eyeglasses and filled it here. The optical department must do great business, it is always crazy busy.
The prices are really good but they are severely understaffed and slightly disorganized. There really should be little numbered tickets for service.
The staff was helpful and explained the differences progressive lenses, bifocals, tinted lenses and computer glasses. I got progressives but I really needed computer lenses. They were really accommodating and exchanged them for the computer lenses.
I had to wait about 30 minutes to pick up redone glasses and they lost my glasses case. The staff was a bit sharp when I asked for the case and explained that the redone glasses get put into the throwaway cases and that I should not have sent the case in.
How the heck could I know that? She eventually offered to order some but in the process after she made me feel like it was a huge hassle to do her job. When a business makes a mistake they should be nice and not make the customer feel bad for asking for what they already paid for.
When came to get the case I ended up having to wait for people to get fitted for glasses and purchase them. This was really frustrating, I should have been out of there in a minute but it took 15.
They really need to have separate lines for ordering new frames and picking orders up.