Chase Bank

I believe the branch manager’s name is Mary Shoemake and she is very sweet and helpful, as was everyone I encountered. I feel confident with my decision to bank with chase.

This is the worst branch. If Chase wasn’t such a great bank and they weren’t right down the street Id go elsewhere. After the manager made me wait for somebody else for 10 minutes I had to ultimately deal with her.
When I called her on it she gave me a song and dance about how she didn’t know what I was getting. I suggested she ask before shoving me to someone else. Then it was «I’m doing the best I can with all that’s going on… blah blah blah». I was the only customer in the bank.
If it’s convenient go elsewhere. Chase has great service other than this branch. I had a similar experience with another individual here where the first answer was «no you can’t do that» when I asked about increasing my atm limit. Yet at another branch, I had raised it on one of my accounts and was told I had to wait for a period to raise the other. Yet the individual at this branch led with «no you can’t do that». When I challenged for why, I was told it was a security risk. Which, clearly isn’t true. Chase is great just not this branch which is unfortunately right down the street.

There is never enough tellers. The tellers they have are snotty and rude with the exception of Kathy. The line moves so incredibly slow. You could be here for 30min with just 2people in front of you.

The tellers here are always super nice: friendly and personal yet professional. Discovering this branch is literally the one thing that made me stop dreading visits to Chase.

Waited for over 30 minutes to see a representative to close out an account for my deceased mother. No one else waiting. Someone finally came back from lunch and then proceeded to help some other people who just walked in. Wasted most of my lunch hour. Not cool — won’t be back anytime soon.

Can’t give a bank 5 stars… but this one comes close. This is one of two CHASE Banks I will visit while at work… this one I go to if I am craving sushi. The ladies here say «HI…WELCOME TO CHASE» within your first step in the doors… never missing a beat.
One thing I will ding them on… is that they every so often ask me if I’d like a credit card based on my balance… blah blah blah… Not realizing I already have one with them… Or they ask if I’d like to set up a savings account with XXXX dollars and I would automatically get a handfull of free services (of which nobody ever uses or I already get)…great so I let you hold a huge amiunt of cash hostage for $ 100 and a bunch of free services I’ll never use? How does this work for me… oh and if I dip below that balance even for $.01 for a minute I get dinged way more than all of the combined goodies offered are worth?
I ask them to remove the notice from my account each time but every now and then I still get asked… probably not their fault… more like CHASE’s when they do a new promo… sorry for the rant… but I feel better now…
BASICS HERE: friendly service… easy in and out… safe/​clean location… oh and it’s at the end of a shopping center… perfect!