De Nault’s True Value Hardware

Jan was very pleasant when I walked in this morning and she guided me to the isle I’d find the screw I was looking for on. She immediately called for assistance to the isle she’d sent me to and although I wasn’t approached by anyone I did see and employee who readily assisted me and found the screws I was looking for within minutes. Mike helped me find the screws and recommended a screw driver to go along with it because I’d asked. He was very nice as well. The other cashier I believe, Bonnie maybe (?) she wasn’t very warm. I asked her if the screws didn’t work could I bring them back because Mike and I both had noticed they were maybe a thread or a thread and half longer than the screws I had come in with so he said I could bring them back if they didn’t work… but when I asked her when checking out she almost scoffed and seemed irritated I was paying with a debit card… She said yes but made it a point to say, «yeah but don’t ruin them.»
I understand that if the screws don’t screw in right away not to keep going… but it was a little condescending. Not a sensitive person but there’s about a thousand other hardware stores I could go to but I’m trying to support local businesses and this was closest– just not a good way to end a pretty great trip… leaves a bad impression. The only reason I’m giving them 4 stars is because Mike and Jan were great and the screws worked great! Really appreciative of all Mike’s help!

This place rules because you get old-​fashioned service… Seems like everyone that works there is age 55+, but that is a good thing. Everyone is super helpful and it’s great having a local hardware store in the village. This place is saved me so many trips driving to the other two big box hardware emporiums.

I WILL NEVER COME BACK TO THIS STORE! I just bought $ 20 in packing tape. A few hours later I came to return it to get my money back because I purchased the wrong kind. I paid in all in cash except $ 1.63 from a leftover gift card. The tape was UNOPENED and I had ORIGINAL RECEIPT. They gave me such a hard time! They said I had to go home and get my empty gift card I had thrown away because they can only load it back onto the original gift card and when I said I was not going to go home they said there was no other way. I then demanded to speak to a manager because let me remind you that I had the receipt and the products were unopened. He said he could load the money all on a gift card and thats it. I finally said fine because I had already been there for 10 minutes. After that he couldn’t find a gift card, then he had to photocopy all my info, then he had to go and find a hole punch because for some stupid reason they have to hole punch the gift card after they activate it. Thank you Miguel and Oscar, I would rather go to walmart!

True Value here at De Nault’s! My boyfriend loves to come here for just about everything, and I love coming for all the cute house goods, kitchen wares, and knick nacks. Everyone is always so friendly and helpful!

I Love this little hardware store! The staff is wonderful! Every time I go in I am helped if needed, with a friendly, attentive smile! Charming small town vibes every time!

Small store but has enough tools to get by on. The representatives are always friendly. Haven’t had a bad experience yet.

We love True Value! Since we bought our home a few years back less than a mile away, this has been our go to place in terms of products, as well as home improvement advice! A beautiful alternative to Home Depot, True Value has what you need, as well as the knowledge to install it and make the most out of an odd situation with an older home! True Value is a testament to Downtown Carlsbad! I can’t imagine the Village without this establishment!

You know those handy man chores we all need to do? whether it is fixing some electrical short, need of paint, finding the right tool, repairing your out door irrigation, we all make countless trips to our local mega stores (Home Depot and Lowes) sometimes multiple trips per chore.
There are times that regardless how big these mega stores are, they don’t care the right part. Crazy, huh? with all of that floor space, how can they not carry what we need?
Well, rather than drive yourself crazy, go visit our local True Value store. When I just can’t find the right thing, i’ll visit True Value and it is sitting right there!
Over the years, True Value has been the ONLY place to carry some of the critical products i can’t find elsewhere. I don’t go here often enough, but, I am going to make the effort to patronize them more.
They have been my lifesaver and sanity saver more times than not.
Oh, and the staff is super friendly and they are well organized.

I would shop here more if the return policy was better and less hassle
Don’t think you can return/​exchange a simple plumbing part without filling out a lot of paperwork when you were just in paying cash 30 minutes before and just need a different size. I was told it is the «owners’ policy»

Very convenient location. Nice selection of things I need. Nice, friendly staff… except for Bonnie. She’s grumpy, doesn’t greet anyone, doesn’t say thank you to customers after they’ve purchased something. After my purchase, I told her «thank you» and she mumbled «uh, huh» and didn’t even look my way. Gee, Bonnie, thanks for the privilege of shopping at your store. You don’t have to be all «sunshine & rainbows», but if you worked at MY store, I’d expect you to be pleasant, and thank customers.

I always choose to support this local business before going to a big home/​garden store when I can. They have almost everything, and with great service! Sweet ladies at the front. I went here once during a power outage and an adorable old man walked me around the store with a flashlight and helped me find everything I needed :)

do I go to Home Depot? yup, necessarily as De Nault’s doesn’t carry lumber. But it’s my first choice for needed repair items. Sure, they’re a bit more than the HD, but they’re closer and they’re my neighbors. Also my customers. So it’s worth spending my $$ to help insure they stay in the village.

I feel bad becasue I tend to forget this is here. Then when I’m in a pinch or need some special fastener, screw or bolt I think «DeNault’s is right there, Stupid!» and viola! THey have what I need and the price is the same as the place with the orange vest.
Speaking of the Orange Vest, You always go searching through their store for what you need and then when you can’t find it have to look just as hard for someone helpful? That’s NOT the case here. They’re helpful and right there to help you when you need it.
They also have trinket-​y kind of stuff and things you didn’t know you even wanted.
Helpful people + The stuff you want + great pricing = This is the place to shop!
They also have a FANTASTIC hardware selection. Way better than the places that rhyme with Shmowe’s and Shmome Slepot. Check it out!

The only hardware store I’ll visit in the village. OK — it is the ONLY hardware store in the village but they really «hammer home» the local charm. No map required to shop here folks; a refreshing break from the Home Depot and Lowe’s of the world — be prepared to spend a «nut or bolt» more.
Random observation– I think all the employees that work here NOW were there on opening day…25 years ago. Yup anyone I’ve ever spoken to totally gets AARP benefits and hits the hay by 7PM but they are always there to offer help. A strong «cement» foundation of customer service for ALL who visit Deeez Nault’s!
I enjoy checking out all the odd items for sale in the first few aisles… if you like browsing do it here. Totally eats up time and it’s free (trust me you won’t be trading in your «screwdriver» for these impulse buys).
Ummm in summation — they really «nail» service with a smile here!
I give this True Value 7 «OK I almost bought a new coffee maker, American flag, „Easy Reacher“ and a ceramic frog coffee cup last time (they know it’s only a matter of time).well played True Value, well played» out of 10.

Don’t come here if you’re price conscience at all. It’s crazy expensive and limited products are available. However, IT IS THE ONLY hardware store in Carlsbad Village.
Totally worth not making the trip to Home Depot or Lowe’s, where some high school lackey wastes 45 minutes of your time before you realize you’re in the wrong department and the kid has no idea what he’s talking about.
I get my keys cut here and whatever else I need to pick up for the apartment building, and they really do have the proverbial «nuts and bolts» to get the job done.
Maria was awesome this morning helping us purchase some organic pet safe aphid killer for our veggies. I heard another employee page her once, then again moments later in an annoyed, condescending tone over the loud speaker. Wow.
For as expensive as this local hardware store is, you would think they would be more professional — especially when speaking to the entire store.
**Maria — You rock, thanks for your help!
**Lady Who Paged Maria this Morning — You appeared to be an impatient, unprofessional, lazy employee. Your behavior over the loud speaker makes you and your company look bad. Take things in stride and SMILE for the people who make your paycheck possible [us].
Thanks.

The Mr. and I always try to go here if we think they have what we need so that we can support a local business rather than going to the big guys HD or L’s. The people working here are friendly and waaay more knowledgable than what you get from the BIG stores.
Today I learned my lesson that maybe I should just go here first, even if i don’t think they have something, they probably do! We are restoring a 1970 trailer and the chrome hubcaps have a LOT of rust. I read online that Oxalic Acid will do the trick with not a lot of elbow grease. My forearms already look like Popeye from all the SOS pads I’ve gone through. Off to HD, nope never heard of it– tried to sell me Oxy Clean. Outta there on down the road to L’s in Vista, never heard of it and gave me no advice on the hubcaps but did tell me about something about redoing my kitchen. (Even though it sounded cool my brain was screaming at me «One project at a Time!») I get home feeling totally dejected– I am going to have to wait and order from Amazon. Last hope I call True Value and speak to Linda who tells me «Oh Yes we have it!» She knew exactly what I was talking about! I drive there and the gentleman who attempted to help me didn’t find it but said Linda was on lunch and he would go ask her. He came back and went directly to the product.
There are not many places any more like this. They take care of you and if the person you are talking to is not that knowledgable you will be passed on to someone who is. The cost of the products is really not more expensive, its just not the Costco of fix it stuff– but do you really need that? Not me I’d rather talk to someone who knows what I need!

Best store ever! Great customer service!!! Would definitely choose to go to this store over any other hardware store! I especially love Brittney, the Cashier, she is super sweet!

Unbelievable.
I needed a fuse for the cigarette lighter plug on my GPS. I go in and ask the cashier who sends me to Aisle 5 and pages a guy to meet me there.
He looks at the fuse, finds the proper replacement and walks to the back to the store to put my old one on the meter to see if it is really blown (it was), and make sure the new one is working (it was too).
Spent about 5 minutes with me as if I was the most important customer in the store. He also checked the price of my new fuse. 72 cents.
I bought 2 spares so they actually grossed $ 2.16 off of me. It’s likely that’s the most they will ever make off of me, because I live over 100 miles away and seldom visit hardware stores. Hopefully someone else will read this and go buy a chain saw or garden tractor and let this small business make some profit. Goodness knows I was no help to the bottom line.
5 stars to the guy that I never got the name of.
1 star to me for not getting this guys name. One of the best customer service guys ever.