Fast Fix Jewelry and Watch Repairs

This place is TERRIBLE… They charged me 60 dollars to fix a broken necklace. Then charged me $ 200 for a new one «that wouldn’t break». That broke twice, each time charging me another 60 dollars to fix it. I have been a dumb return customer for two years. I went to another jewelry store and bought a gold chain for 90 dollars. And he put my diamond on it free of cost. The chain this fast fix garbage store sold me was turning my neck green, and breaking constantly. I brought it back yesterday to let them know, that I knew they ripped me off and I asked for him to take it back. Not for what I paid… But anything. And to acknowledge that he lied and has been overcharging me… He said it was my problem. And to get out. And never come back and yelled for all the other people on the second floor to hear. He is a crooked thief. I have spoken with other jewelry stores in the mall. They have a terrible reputation and have earned it. Please don’t take anything of value here. He does poor work, if you even consider it that. He will overcharge you and degrade you if you ever notice. Plus, he has one eye that goes sideways. It’s hard to get that image out of my head. Angry, screaming, side ways eyed THIEF. I will be contacting the mall… They deserve to be shut down.

I would give them 0 stars if I could!
2 years ago I had them change my watch battery in a digital watch I have. I was told it had a year warranty on it. 6 months later, watch was. Took it back in where they said battery wasn’t from them. (Even though it was) But to help me out they would give me a new one for half price. I did it. They also gave me a card with a 5 year warranty. A year later battery died. Yesterday I finally took it in with the card they gave me. They changed the battery out no questions.
However I got home took off my watch and the watch back FELL OFF! What amazes me most of all is there is a special door for the battery. You don’t have to take the entire back off!
Please do yourself a favor and NEVER go to these stores. They’re a joke.

Ripped me off !!! Got a 150 $ watch for 1000 when I went back they told me to go f*** my self.

So apparently I went in believing in Tuesday night I left my watch there and I told them they need a new battery I did get a new battery and I go home all of a sudden my my battery wasn’t even working so I took it back the next day and the guy said he bring it to me and I’ll fix it so I took it to him on fix it. as I get to my car the battery decides to not work so I go back to him in a tell them fix it because it’s not working and he says bring me the receiptso I go back to the car and bring in my receipt all the sudden he says here is yourmoney thank you bye. And I was like what the hell I did not drive 20 minutes just for him to tell me this so please everyone do not go to this place these people suck they don’t know what they’re doing and if you going to ask nicely you will be leaving really really pissed off. There is a reason why they only have one stars and honestly I think that they should get fired he should get sued and they should get their business turn down if I don’t do anything about this well then I’m going to get to the bottom of this and have them go out of business I don’t care

Update… I just spent 20 minutes (can’t believe I’m wasting my time on this, but right is right, and wrong is wrong) speaking with the regional manager of FAST FIX. It turns out the franchise is independently owned so corporate can do nothing for me other than try to negotiate something with the owner (fat chance he’ll accept responsibility for anything). So, to finalize the story… NEVER DO BUSINESS WITH THESE PEOPLE. YOU HAVE BEEN WARNED!!!

I got my platinum ring sized this weekend and felt very nervous to trust it to anyone. The price was reasonable, they were fast and the job was well done. No complaints here.

I wouldn’t even give this place ONE star. I had an anklet that broke and needed an extra link in it. My friend had taken it to Fast fix at the mall and they quoted her $ 15 to fix it. She brought it to me and later that week, I took it back to get it fixed for $ 15, they quoted me $ 25 for the same chain. So we both met at the mall and before we went in the store we had someone else take the same chain into the store and they quoted him $ 19.95!!! What kind of business is this?! They don’t know prices for the service they render for the exact same chain. Worst service every! We did go in the store and asked why there was a different price for the same chain but this older man, that was behind the counter, just stood there not able to explain anything. His customer service matched his personality… Rude… Poor… Ugly! I will Never go back to that hole!!!

The absolute worst customer service I had ever experienced! I took my watch in to get sized and and take a few links out, along with a new battery. The service was fast which was great… but when I started to wear the watch I realized it was too small. so obviously I took the watch back to get one link put back in. which takes maximum 5 minutes for them. The guy at the counter asked for the receipt which I didn’t have although could’ve gotten if need me. The lady that had originally helped me was there and pretended like she didn’t remember my business which is nonsense. After talking in their own language for a few minutes the rude guy said there was nothing they could do. Bad business practices will not keep your business successful folks! I’m Never coming back here and I will veer everyone I know away from this place!

I am a loyal customer here and take all my jewelry and watches to be repaired here. I always leave satisfied with the work they do. They do a great job, really fast too, with a reasonable price. The customer service was terrific as well, they are very pleasant and ask how I’m doing every visit. Overall my experiences here are tremendous and I go home happy. I recommend whoever needs jewelry and or watch repairs to give this place a shot and you will definitely be satisfied with your results. Some that I have already recommended to come here, have and were very grateful that I told them about this place.

If I can give these guys a zero, I would! Worst customer service ever! It’s worth going to a jewelry store and pay a little extra to get the job done right.

Horrible!
Dear Lin, I am unable to message you, and I will not attempt to call you again! I just want to say that you have the worst customer service I have ever dealt with. A simple question, and a free cleaning that you promised me could not be achieved because I was quoted the wrong thing three times? How is that my fault?
Your employees should be on the same page, not one day $ 70, the next no its free cleaning and inspection, then go in and its $ 100?!
1. Instead of trying to make the situation right, you argue with the customer about how they are wrong.
2. Your job is NOT to make the customer feel stupid.
3. Replying to Unilocal Reviews with a defensive front isn’t the best image for you.
4. Your job is NOT to tell the story of the customer, and then give your side.
You need to take some Customer Service Classes, honestly. How are you still in business? With they way you behave towards customers I doubt youll stay open any longer.
The service here lacks, no matter what! If you complain they tell you that you are wrong, and how they don’t do this this and that. That is BS. No one should ever argue with a customer. EVER, It’s called compromise!
I’ve read your philosophy on other replies, and have seen how horrible you are at making the situation right.
That philosophy is fucken STUPID, because you dont live up to it. Yeah I went there! Unilocal allows me to get colorful with my language! You rather loose a customer because «Its better for the business» than step up to the plate and make it better.
And Unsatisfiable, that’s not a word.
You need to take the words customers give you and better yourself. Not argue. Take it like it is. That simple. A simple apology goes a LONG way compared to you listing all the reasons they are wrong!!! If you don’t want to apologize ask them, what can I do to make this situation better.
May be taking this to the BBB, blogging, facebook, twitter, instagram, snapchat., and so on.
Take a customer service class, your business needs one.
Why is customer service so important?
It’s a leading indicator of consumer repurchase intentions and loyalty
It’s a point of differentiation
It reduces customer churn
It increases customer lifetime value
It reduces negative word of mouth
It’s cheaper to retain customers than acquire new ones
Good Day!

Bought a platinum wedding ring not knowing they scratch easily. Mine was looking pretty poor so when I walked by Fast Fix I asked them how much to polish platinum. I got quoted $ 70. The wife was with me and asked I have it done. I did no research and figured platinum was expensive so it must be some special process. After paying out the nose once I did the research and found white jewelers rouge was what was needed… five bucks at Harbor Freight. Took me a dab and five minutes for me to polish my ring to perfection. Moral of the story… do your research so you don’t get taken and watch out for Fast Fix trying to stick it to you.

Went in to get my watch repaired and was charged a random high price. It was to simply put a date arrow that had fallen off, back on. The repair itself was fast, but it did not last 2 days. They did not give me a receipt when I picked up my watch. Went back to get it re fixed and the owners son was very rude and told me that they didn’t have warranty on repairs and that he was going to charge me again to re fix it! Never going back there again and will let everyone I know to stay away from that place!

I went in to replace a dead battery for a watch. About a week later, watch goes dead. The son wanted to charge me again for work they completed but apparently didn’t give me a new battery.
Bad service. High price.
Go else where.

I was hesitant to take my engagement ring here after reading all the bad reviews, however I am getting married in a week and needed it done fast. It cost $ 50 (the same as what Zales quoted me) and it was done in 45 minutes. It looks great and fits perfectly. Also, the employees were very nice.

The first time we used this store to fix a bunch of watches, we were impressed with the speed and quality of the work. Yes, you might be able to save a few bucks if you do it yourself, but I believe that a good worker is worth his wages and it was very convenient to have 6 watches fixed and new batteries put in in a little over an hour.
We later returned to have a diamond tennis bracelet repaired (amazing story: bracelet broke and fell off at the Broken Yolk restaurant in San Marcos, an honest customer found it an turned it in and the honest staff there saved it for us while we tracked it down). The bracelet was over 15 years old but when we got it back, it looked brand new. He even fixed several links that were getting ready to break and didn’t charge us any extra.
Just last week we took in 5 rings to have them resized and repaired (new prongs and such) and again, it looked like we had just purchased a bunch of new rings. My wife was so impressed she was in tears.
My summary: This is a trustworthy place that does very good work and does it fast. Yes, the owners wife could be a bit more friendly, but she has never been rude, just very matter-​of-​fact.
We have finally found a jewelry repair place that we can trust.

Very bad customer service. Got my glasses fixed On 12−9−14 and they broke two days later! There prices are pretty high! Will not go back!

Nothing special here, I just had a simple replacement needing a pin in a bracelet. I was quoted a price and a time. 10 minutes.. I came back it was repaired. I don’t have much jewelry experience, so idk if the price was reasonable, but it was fixed and on time so I guess the only thing that remains is the unfriendly sales Staff, hence the reason for the 3 stars.

After reading the horrible reviews on Unilocal about Kay and other jewelers to resize jewelry and how expensive and how long it took, we went to the mall to see what other jewelry places would resize my engagement ring. Two places couldn’t do my ring but recommended Fast Fix so we went. The guy was friendly and great! He checked it out and had me size different options to make sure I was satisfied with one size. Best part was it only cost $ 55 for 30 mins!!! Freakin awesome!!! Definitely would come back and recommend people here:)

I was in a hurry… didn’t check Unilocal reviews til I had agreed to and handed the watches over.
That being said, my overall experience was ok. The lady was nice and the 2 of the 3 watches were fixed. The third had a battery the leaked and ruined a MK watch (sidenote l, Michael Khors doesn’t warranty their watches for anything. Beware)
The 2 watches fit great and work fine now I just think $ 46 dollars is pretty expensive to remove some links and replace a battery and 1 pin. Call me crazy but I could have brought a 10 watch and got a battery amd pin. Hahaha