Jaguar Carlsbad

Dealer has continued to step up its service. Mike has not been seen which may have been the trouble. So I am increasing to 4 stars.

If I could select a negative star, it would be «- infinity». The ONLY stand-​up responsible person at Hoehn Jaguar Carlsbad is Mark Burrow; and unfortunately he is controlled by higher-​ups that are gutless and void of backbone. They quoted a 4 hour safety recall repair in April 2015 for our XJ8L with 6,000 miles on the clock … we left it with them for the quoted same day repair. The Jaguar had unexpectedly dumped gasoline in our attached garage and could have killed us. This car had never been left outside overnight, never driven in rain, and kept as a collector concours car since new. We emphatically asked them to treat it in kind. Due to a premature disassembly before needed parts were on-​hand, Hoehn kept it SIX MONTHS!!! But, they stored it outdoors and unprotected all summer. Then, two weeks ago, they informed me the «good news is the needed FUEL LEAKAGE SAFETY NHTSA RECALL PARTS arrived, but the BAD NEWS IS OUR CAR HAS BEEN SCRATCHED, DENTED, SCRAPED, GOUGED», and much more in the unbelievably long time they held and neglected it! Service Manager Jeff Smith is less than a joke … He reluctantly had less than 30% of the Hoehn-​caused negligent damage unacceptably patched-​up, then, breaking all procedural agreements, forced us to retrieve our beloved car still damaged, and, to add insult to injury, became aggressive and literally threw us out of the Hoehn dealership claiming he «has washed his hands and is DONE with our car». Of course, Hoehn management and ownership has never surfaced or chimed — in … guess they are too busy traveling the world adding to their important Rembrandt painting inventory …
So, on the way home with a total of THREE MILES from the Hoehn dealership, the dash lites up like a Christmas Tree with Airbag malfunction and Engine check lights… so now our once beautiful XJ8L sits in storage whilst Jaguar NA corporate and the infamous if not famous Hoehn dealership «family» tries to figure out what is the RIGHT THING TO DO. But don’t worry, we will be sure to help them see what that looks like! More to follow …
WARNING: STAY CLEAR IF ANYTHING ASSOCIATED WITH HOEHN MOTORS !!!

We bought a 2011 Jaguar XJL at Hoehn Jaguar less than a year ago. Without any indication whatsoever, the engine seized. The power train warranty expired in June. And even though this car was owned by Mr. Hoehn himself and the salesman and service manager assured us that it was serviced regularly, we’re just plain out of luck. It sucks that we are now paying for a car that will simply look nice in our driveway. It’s funny how quickly they turn their backs on you when something major goes wrong. So, we either drop $ 10k on a used engine or sell it for scrap. Think twice about buying a used Jaguar.

Don’t expect their service to be as efficient as their sales. Never been at more irresponsible dealership before. On 3 out of 5 visits something went wrong.
And they have zero respect for customer’s time. 2 times out of 5 I was coming to complete something we agreed on — to pick up replacement mirror holder or reprogram the keys which they said were waiting for me, only to learn that the part is not there yet and I need to come next day. I am not an errand boy — if you invite me to come over you better have what you told you have!!!

Service appointments are horrible. All other dealerships actually answer their phones or have service advisors available. Service advisor Mike is not a pleasant nor will assist you. Very rude or just an unpleasant person. I do not recommend taking your vehicle here to get serviced.

Superb service. This is my second purchase from Hoehn (first was an Acura). Erik was helpful, not pushy at all. All professional.
Hoehn accommodates you in every possible way. Its definitely not the usual car buying experience.
I am not sure about one of the reviewers complaining about no loaner cars. That was not my experience at all. I had a complicated situation with my old car being parked there (I wanted to drive back with my new Jag). My wife droped me to the dealership to pick up my old car (this is all a few days after I had purchased my new car). Unfortunately the keys to my old car were misplaced. Erik promptly gave me loaner car so I won’t be late to work. The next day he drove my old car to my office to swap it for the loaner car.
After a sale has been made, its not usual to expect this kind of service IMHO, but it happened.
Kudos to Hoehn Jaguar and Erik, I am very happy with my purchase and service.

This was my first visit to this dealership. Service Manager Charles was knowledgeable, communicated well, and answered any and all questions. He kept in touch as they went worked through the «do to» list, making sure I was comfortable with the work and cost, and provided an excellent loaner car. Overall, they get high marks for professionalism, communication, and a job well done. They are now my go-​to folks with earned trust.

I’ve used the service department here several times as we’re a multi-​Jaguar family. Each time we’ve received extremely respectful service that is mindful of my time and money. I very much appreciate the way I was treated and will be back.

I recently visited this dealership and was seriously considering leasing a Range Rover Sport Supercharged. First off this dealership is not about service. When you lease a car you have to pay for all oil changes, brakes, tires, fluids, wiper blades, etc… with the exception of the first oil change which they cover. Also, they do not offer loaner cars. That is all fine and I would have just moved on except their sales guy was constantly deceiving me and trying to dodge the truth. He told me that a loner car program was in process and that i shouldn’t worry about it because it would be starting any day. When i made him actually go talk to management to find out exactly when it was starting he came back and said that it may not be starting any time soon and then proceeded to tell me about how great their jaguar loaner program was. Why do i care about their Jaguar program when i’m buying a RR? I think he just wanted to ramble about something positive since he had nothing good to say about the RR’s.
He also told me that to upgrade from a 10k mile per year lease to a 15k mile per year lease was only a $ 35 per month increase and the same to go from 15k to 19k. When i made him put that in writing he said that it was actually 10k to 12k and 12k to 14k etc…
When we went inside to talk numbers he had no idea how to calculate the lease cost and had my wife get her calculator out from her iphone to help him with his math. He had no idea what he was doing and came off very unprofessional and uneducated on what he was selling.
Lastly they told me that they do not offer oil, brakes, etc included because some people might want to go to their own mechanic or change these things themselves. I don’t know many people who buy $ 80k cars that like doing things themselves when it comes to their cars. People buy expensive cars so they don’t have to worry about anything!
He also said that the tires are expensive and the car burns through a lot of them because it is so heavy. If i leased the car i should put on cheaper less safe tires and then just put the dealer tires back on before i returned the car at the end of the lease. How unprofessional!!!
I have always dealt with BMW & Mercedes and the service has always been top notch. I love the look of the RR Sport so wanted to give it a try and if it wasn’t for the horrible service of this dealership and it’s salesman think i would own one today. I was ready to buy or lease an eighty thousand dollar car and that is how i was treated?
My salesman’s big excuse for all of their flaws was that they don’t move as many cars as Mercedes and BMW so they cannot afford to provide all of the extra services. Is that my problem? Did he just tell me that I should buy a BMW or Mercedes? HA!
I guess i am so upset because I really wanted a Range Rover and I feel like this guy & his dealership ruined it for me.
Put in an included service program with RR loaner cars and hire a few decent salesmen that know how to close and you will get my business.

Exceptional work and customer service at this dealer. Charles Claydon great advisor. I prefer to drive from Chula Vista to this dealer and not to Land Rover Miramar.

If you go here, go see LIZ FLOWER
She knows everything about their products, very courteous and pleasant.
Didnt end up buying anything but was treated very respectfully

David Balfourd in sales is tops. He is very knowledgeable, patient, and will do anything he can to help you get the car you desire. It is not the normal «try to sell you anything on the lot». I have particular needs and when Land Rover could not fill them, he found alternatives. Ask for David, I’m sure you will be glad.