Ken Grody Ford Carlsbad

I really don’t understand why this place has such a bad review. I have taken my car here for service three times. I haven’t felt they were taking advantage of me and I’ve always had good service.
They are slower than an oil change joint but I typically take my car there. I would recommend giving them a shot!

Called asking if they had stock on a specific car. Was told they do, drove an hour there and they said its at a different store. Wasted my time will be taking my business elsewhere.
Classic shady car dealership.

If I could give 0 stars I would– this dealership has the worst service ever! I deeply regret purchasing a Ford. I bought a brand new 2016 Ford Escape here just in February and immediately the check engine light came on and my brakes started squeaking! When I brought my car in on a Saturday, Joe told me the missing sensor that was causing the check engine light wouldn’t arrive until Thursday so to come back then cuz he will make an appointment for me. When I called in that day to say I was running late, the appointment was never set up! I decided to go in anyways but when I got there at 3pm, there was a long ass line of cars that needed service! Bad sign. I came back the next day and they took so long that I hs to get a rental car, which took forever to arrive. And it was some obscure company called greenleaf. The next day I called in at 8am to see if my car was ready and joe said he’d call me back but he never did. I had to call back at 11 and he said it would be ready by 12. With that ordeal over, my check engine came back on last weekend again! I took my car back in and got joe again to my dismay, and again he made me wait an hour even though he said he’d get back to me soon. After the hour, I Checked in with him and they still hadn’t figured out what was wrong with my car– he couldn’t find the one person running diagnostics! Holy crap! From right then and there I vowed to never step foot in that hellhole again. Now, I’m at the north county ford vista which, upon mere arrival is 1000x better than ken Grody ass ford. There are 2 nice lounges here, you are greeted as soon as you arrive by many friendly faces, and the service people make you feel like your car is in good hands, like they should. Oh, I forgot to mention joes response to my squeaky brakes 1 month after purchase– he said that wasn’t covered by warranty because it wasn’t a necessity. Brake pads were fine, so I would have to live with the squealing. What a horrible thing to be told about my new car! Horrible experience and impression of Ford. Hopefully north county vista will redeem it. Don’t come to this awful location!!!

so my expirence was horrible the staff is unfriendly they don’t return your calls and they treat you like a next in line type of customer. to they say the least.
kearny mesa ford on the other hand, very friendly customer service is beyond and above ken grody any day.
I think this place is more interested in profit then there customers

I am 100% impressed with my whole experience at Ken Grody Ford. I made an on-​line inquiry about a vehicle, and got a text right away from Ramon. 90% of this transaction was handled via text… very convenient. I got a call from a Kevin, and told him exactly what I needed. He made it happen. We were in and out of the dealership in under two hours. Last time it took 9 hours. Noor went over my new Flex with me inside and out, and Jerry Sanchez was lightspeed fast getting our financing done so we could get home. This is the best experience I have had purchasing a vehicle. We were very pleased and will definitely be back for our next vehicle purchase. Thanks so much Ramon, Kevin, Noor, and Jerry.

Terrible customer service. Stay clear.

Bought my first car here about two weeks ago. Sergie and Ryan were super helpful and patient. I always thought I’d feel super pressured by salesmen but they weren’t at all, they worked with me to find a monthly price I could actually afford. And after I bought my car they kept in contact and helped answer all my questions. Super happy :)

Worst experience ever at this dealership!
The dealership itself is pretty ghetto, but even worst were the sales people we dealt with. Extremely pushy; felt more like we were being interrogated! We had such a horrible experience that even if they would have given us the deal we wanted we would have still walked out!
We got passed around from one sales person to the next.
One of the managers is a middle eastern guy (his ethnicity has nothing to do with this comment); if you ever make the mistake of finding yourself at this dealership, at least try to avoid him!

Absolutely THE WORST experience ever!!! My boyfriend and I went in to test drive a few cars and they literally kept handing us off to new sales reps every time we turned around. Then when we went in to talk numbers they switched it to a «manager» that was middle eastern to try and be buddy buddy with us bc of my boyfriends last name. The sales manager was not only pushy but extremely rude. I understand this is someone’s lively hood and they need to make a paycheck but that type of behavior was hilariously embarrassing for a grown man. This dealership should at least go over sales tactics and training of these people. Your employees represent your company and this shows your company has poor, if at any, training at all.
***Obviously if you’re reading reviews with mostly 1 stars and then you see a few with 5 starts you know they’re writing those reviews themselves!

Best service ever! You don’t have to spend all day at the dealership! Just call or go in and ask for Carlos or Israel Moreno! Best sales manager and sales person ever!

I have bought three fords so far. My latest experience was just simply dropping by to get a question answered. I met the guy that normally helps me from the outside with a my questions. I told him my story he said Kathy this is what I do. I can help. Great I said. Then it turned offensive. I am shocked and cannot even drive my car without feeling offended by ford. I will consult my consultants before I express any more details.

Ryan Casper was a great person to deal with. Very informative with my purchase and easy to talk to. I recommend talking to Ryan if you are looking for a car and you don’t want a pushy salesman. On a side note, test drive a fiesta ST if you want something very fun to drive yet great on gas!

I ABSOLUTELY HATE THIS DEALERSHIP.
This will be the last time I come here for anything.
I can’t fathom how people are unable to do a thorough job the first time. Had to come back a second time because we figured out the air conditioner blower was out, fixed it BUT didn’t check to see if it was blowing cold air…
REALLY ARE YOU KIDDING ME RIGHT NOW.
Then I come back and they didn’t save any of the info on my warranty and let the courtesy vehicle drive away empty knowing I needed a ride.
SO EFFING DONE with this place! Incompetent to say the least.
Being so angry and frustrated I asked to talk to a manager. They took me inside literally to the very back of the store cleared off a chair in the corner and asked me to wait for a manager. I waited IN THE CORNER for 15 minutes no one came. DONE DONE DONE so rude, and uncaring when it comes to customer satisfaction.
Go ahead send me one of those «how did we do» surveys I might actually answer this one!

To say I LOVE my new 2016 Explorer Sport is an understatement.
Sales Manager Carlos Moreno was very patient and diligent in helping me get the best deal possible, as well as searching for all available, and applicable rebates to help reduce my cost. Sales Rep. Ryan Casper was also very polite and attentive, helping me find the exact car I wanted. He was never pushy, nor tried to make me settle for a different color or model. Between two stores, they have a huge selection and inventory of cars so I didn’t have to look far to find exactly what I wanted.
This is the third vehicle that I get from Ken Grody Ford, and my second Explorer. I was so happy with my first Explorer throughout the entire term of my loan, that I knew without a doubt I wanted a second one when my lease was up.
Everyone was very professional and went the extra mile to ensure I was 100% satisfied.
Thank You Ken Grody Ford!

Terrible customer service!!!
I went in there just to look at car with no intention of buying a car that night and I explained that to him multiple times, but he still pushed and tried to get me to run my credit. Literally anything that I said or any question I asked he would say «it would be a lot easier to answer it once I run your credit.» Also, since I was shorter than the EXTREMELY RUDE car salesman he decided to bend over and look down at me as if I was a child the whole time he talked to me.
I left there so embarrassed and mistreated I almost didn’t even want to buy a new car because this was the first dealership I went to and I feared this is how all of the dealerships would be.
DO NOT GO HERE!!! Make the drive else where, I ended up going all the way to Kearny Mesa just so I could get treated better.

Update #2: Time for service. Since I’ve always had a Lexus my expectation for Ford wasn’t high. I thought «who can beat Lexus service?» Well, they didn’t quite beat Lexus but they sure give them a run for their money. I thought I was going to wait hours, meet with someone trying to up sell me and have a horrible experience. What I saw was teamwork between service people and folks who kept me updated regularly. Bob N. Is super nice and when he saw I had a SUV filled with kids, he asked for a rental that would fit the same number of kids for me. He kept me updated on the arrival of the rental. When Bob was initially busy, another service advisor came by to help me. He didn’t try to take me as his customer, he was genuinely just helping Bob. (Goatee, no glasses, nice guy). I loved the teamwork. (Never saw that at Lexus, ever!). Rental car took time to get there but with a potty break for the kids and a stop at the vending machine, no worries about the time! Very surprised but these people get 5 stars, my referral to friends (one who coincidentally mentioned needing service and just made an appointment with Bob based on today’s experience) and a return customer. Nice work! Thank you!
Update: Within minutes of sending this review in, Ken Grody sent me a message via Unilocal and within a couple hours, I was buying a car from here. Changed from 1 star to 5 stars. Guess I just needed to catch someone’s attention. It’s nice to see business owners that still care. Drove off Friday night with the car.
Original Message: TRYING to buy a car from these folks. But, apparently business is so good, no one needs to respond to phone calls. Bummer! You could have had a new sale of someone would just answer my questions.

Ok this my first review and I have to say I’m in love with this dealership and everyone in it Kevin is a amazing sales man he helped us get not one but two F150 the entire team was great. They are very kid friendly and patient I have 3 kids and everyone was really nice. Please don’t judge the place because it’s an older building and not as nice as other places because what they lack in appearance they make up for in customer service.

Sales experience was bad. Sales people are fake and douchey. Indian guy was full of himself. Avoid his sales tactics as he is fake. Regret buying from this dealer.
After purchase…
Took truck in for an oil change. Techs overflowed the DEF fluid and just wiped it. Came home to see dried up DEF fluid all over truck. Will require buffing to get out.
Will not give any more business to this establishment. I’ll try the dealer in Vista.

Five star experience at Ken Grody Ford in Carlsbad !!! I had the pleasure of dealing with Robert Winter who is the Fleet Director for the dealership, from my initial meeting and test drive he made the overall purchasing experience a positive one. I was very specific with the type of Transit that best suited my family needs and long distance trips. They did not have the specific vehicle I wanted on their lot so Robert did some searching in Southern California and found my ideal Transit wagon and was able to have it transferred to their dealership.
In the end he found exactly what I was looking for at an incredible price including financing. I plan on referring family and friends to this dealership if they are in the market for a new Ford !!!

I am so thrilled with the entire car buying experience here. Trevor Martin was the sales manager that helped us through the entire experience. He is laid back, knowledgable and such a great guy to have had the opportunity to buy from! We were never promised anything they didn’t pull through with. Extremely reasonable and gave me more than I was expecting for my trade. I’m so so so happy with this place! Please come here and ask for Trevor Martin!
I have to edit my review… Our finance manager was Ramy and he was and is phenomenal as well. Made sure we were well taken care of and understood what the heck we were paying for! He’s funny and upbeat and an absolutely delight to work with! Between Trevor and Ramy, we had the BEST car buying experience! And they sent a car lot attendant home with us to drive our trade in back to carlsbad. (We live on the vista/​San Marcos border). The car lot attendant was so awesome too! He came back 2 times because my scatter brain left things in my old car. All around perfect experience. :-)