Nixon Watches Service Center

I really am a fan of Nixon watches i see many reviews from Unilocalers saying that the watch that they got was a piece of junk and broke after only wearing it a few times. I have not had that experience I have been wearing a nixon for ten years because i love how durable they are. However their customer service was so horribly in appropriate I WILL NEVER BUY ANOTHER NIXON AGAIN.
After ten years of wear a pin that hold my band together broke and i sent it to nixon for a diagnosis on the repair. I spoke with rep on the phone after receiving an email about the sad news of my watching being beyond repair. They offered some small amount of credit for my broken watch and told me I could use it toward a new watch, or i could have my broken watch sent back to me. I did not take the credit because it was a bogus deal so i told the rep just to send the watch back to me. it was supposed to take something like under 9days.
3 weeks go buy me watch never comes i call back and speak with a rep and she tells me «oh my gosh! i am so sorry there was an issue with your return it is in fact still here at our service center but i will expedite the order for you because it has been so long» told her i appreciate it.
5 days later still no watch when i call back i spoke to customer service rep named Ray. I am amazed that Ray still has a job they must to quality control on the phone calls coming into the call center. Ray cut me off as i was talking multiple times had a bitchy attitude like a teenager.
The frame work of my conversation with ray was «Hey ray i spoke with a rep last week and she told me my order had been expedite but it is still not here?» his response was «well sir the order does have a note to be expedited on it» I said «yeah thats what the last rep told me, how long does that take» He cuts me off and tell me «well my watch is not the only order and to return the watch is a process even thought it has been expedited.»
Realizing that I will be getting no help from ray i hang up on him did not even say bye and it felt good. I send a nasty pissed off email to nixon, saying that if i dont hear from somebody via telephone really soon about where the hell my watch is they will be loosing me as a life long customer.
They lost me becuase i did not get any phone call, all they could manage to muster up was another email with an attachment that showed some kind of tracking number for my watch on it return trip to me.
Nixon reps Ray in particular, accidents happen in business i understand that but when your company is at fault you cant be a dick to the customer and expect them to continue to support your company.
All nixon fans check out overstock there are tons of nixons on there WAYYYYYY below retail price.

Do NOT do it! I had a terrible experience where in the end I lost money and did not get my watch repaired.
I completed the online form with my watch model and the problem I wanted repaired.
I then mailed my watch off to the address in BC, which was then shipped to California. It took about 6 weeks to arrive, at which point they told me that because my watch is a discontinued model, they did not have the parts to fix it. SHOULDN’T YOU HAVE KNOWN THAT WHEN I FILLED OUT THAT INFORMATION ON THE FORM?! Why waste my time and shipping fees?
Nixon then gave me an offer where I could either a) have my broken watch shipped back to me for free, or b) Pay them $ 85US+shipping to have a new watch up to $ 200 value sent to me. I had to chose one option or the other, and could not have both. Based on the weak Canadian dollar, $ 85US+shipping ended up being about $ 140CAN, which I did not consider a sufficient discount from $ 200 for me to give away my old watch.
Now I have to find somewhere local where I can get my watch repaired.
Do NOT send your watch for repair here unless it is a current model still under warranty, and still for sale on their website.
This experience has totally discouraged me from buying Nixon watches in the future.

Not sure if this is the same place. Are we talking the Nixon company headquarters’ customer service /​repair people? Because my customer service experience on the phone there was great — ranks up there with the best customer service experiences I’ve had. Easy band replacement and the person I talked with was cool and friendly. Plus they got it to me quickly with no fuss. I’m happy!

My Nixon watch had been keeping bad time for a while now. I sent it in for repair, which cost me $ 50 plus shipping. The watch was fixed after three weeks, and then «returned» to me, which was then lost in transit according to customer service. It took me 6 calls and two weeks to have this resolved. For the resolution, they offered to send a replacement watch, which cost me an additional $ 25. It has been three weeks and still, no replacement watch. Customer service is unsure of what is happening.
To summarize: I had a broken watch that I sent in for repair. I have been charged over $ 80, and I have no watch. I haven’t had a watch for almost two months.
Nixon, you have been an absolute nightmare to work with. Never again.

I called to buy a new leather strap for my watch, but they wouldn’t sell a strap — you have to send your watch to them. I’m sorry I did. Even though they told me it would take just a week after they received it, six weeks and $ 40 later they finally sent my watch back — just to replace a leather strap! The website to «check order status» always gets a 404 (not found) error. If you call for a status they can’t give you one, not even an estimate. Truly about the worst customer service I have encountered in some time.
I had recently bought my third Nixon watch but that will be my last one, based on the service I received. Sorry Nixon. It was nice knowing you.

My watch was stopping here and there so I freaked out (over looking that it might be the battery) but I didn’t wanna risk the warranty so I sent it in. I didn’t have my receipt since I got it a year ago so when I called they told me to give them these numbers followed by a letter in the back that determines when it was manufactured and so it was covered. 2 – 3 weeks after sending it in I finally got it back in tip top shape and cleaned up right! Phenomenal service you just gotta be patient, love my all black Cannon definitely worth the wait.

Nixon Service Center returned my watch with a new Battery after 10 weeks. Within the box, there was my invoice for the $ 10 battery and a credit of $ 10. Rather than take a moment to explain the delay, I guess I’m just happy the watch is back to me in working order. I still consider my whole experience to be a FAILURE in customer service. While I was in contact via email and a few visits to Nixon office a few times, NOT ONCE did anyone from Nixon contact me to tell me why there was a delay in the simple process of replacing a watch battery. It would have been so easy and simple to shoot me an email or a voicemail and then I would not have been left to wonder. I hope Nixon’s staff may read this and see it doesn’t take much effort to win the hearts and minds of loyal customers when there was a great opportunity to right an error or oversight in their service department. –AJG

Not that you have a choice when you own a Nixon watch, warranty and all. My watch was given to me as a gift for Christmas, stopped working after a month or so, found out only service center can change battery. Had to take to main store in Encinitas who then sends it to Carlsbad (where I live) who then logs it in and emails you they finally have the watch (7 – 10 days later). I finally receive my watch back almost 30 days after I sent it in and they replaced it with a different watch. I then went back to main store Encinitas, told them the problem, went through a painful 2 week period of sending back in, telling them the watch I wanted, waiting for delivery. All in all this was a 3 month bad experience. On the good side though, everyone was extremely nice while process was horrible and I love my Nixon watch. I think there has got to be a better system. Good luck Nixon, you have a great product.

This place takes wayyyyyyyyyy too long to repair watches! I should have just taken it to my local watch repair man! They took a week just to update their status page that the watch was received (I would know, I used tracking on my shipment). That was over a week ago, and I have received no further updates. All I sent it in for was a band replacement and they are taking way too long! This place is so shiitty! I will never buy another nixon watch again! This is the worst watch I have ever owned! Piece of junk if you ask me! I wish i just threw it away instead of spending money to repair it! Nixon is garbage! I am outraged!!!

Nixon customer service is basically non existent. They apparently hire off the streets of who-​knows-​where as most of the representatives (and I use that word loosely) can’t talk & use the computer at the same time! After sending my watch in for repairs, and not being contacted after several weeks time, I had to initiate contact by calling & asking if they’d received my watch & if it was repairable. At this point I was notified by the operator to which I was currently speaking, that I was now (suddenly) eligible for a «one time» replacement for my watch that was apparently NOT repairable (I was NEVER told it wasn’t repairable). I agreed with the understanding it was a FREE replacement since I was never informed throughout the entire conversation that I would be charged! I received my replacement in the mail only to discover I had been charged $ 98.00 for this service!!! When I called to inquire the operator all but laughed when I expressed my dismay at being charged for the replacement & didn’t make any effort to apologize for any misunderstanding. Absolutely horrible customer service & utter misrepresentation!!! Too bad Nixon makes a great product but doesn’t feel the need to hire quality individuals to man their call center or take the time to train those incompetent individuals they do hire. It makes dealing with them beyond frustrating & frankly not worth the effort for their products.

So my wife buys me a Nixon years ago and the battery ran dry. It’s been a great watch and I want to keep the love alive. I’m close to the Service Center so instead of mailing it in for service, I walked it in. Patrick was surprised but didn’t flinch at all. He had my battery replaced on the spot! Thanks Pat. You’re tops. Let me know if you ever have any insurance related questions or needs, I’d love to return the favor.
TJ
Shorebreak Insurance

I purchased the 51 – 30 Chrono Leather watch not even a year ago and I just got word that the movement parts are broken and will not be covered under warranty. Thus far, I have been appalled at the unresponsiveness and overall quality of their service center.
This to me is completely unacceptable in both product quality and customer service. The back of the watch was never removed but they are claiming because there are prying marks the warranty has been voided. To sell poor quality watches that retail for close to $ 400 and then find loopholes to not cover the poorly constructed parts under warranty is ludicrous and quite frankly, robbery. I will never purchase from Nixon again.

I purchased one of their surf watches, the Small Lodown and love it. Great for surfing and even everyday use. I have only had it for a little over a year and it stopped working. When I sent it in and received the unit and invoice it looks like the unit was replaced altogether. I suspect it will cost them more to repair it so they just replaced it. Not too much hassle since it was still under warranty, just had to arrange for repairs, send it in and pay for shipping and deal with no watch for a few weeks. Since then, I have sent it in 3 more times and they have either replaced it (with a fee) or serviced it, and spent about $ 45 on each service order.
The last service order I put in to Nixon they misdiagnosed it with a battery change (according to the invoice) and it stopped working within a day of use (with condensation inside). When I sent it back in they have offered a replacement credit bec. they could not repair it since the seal was now broken and water got in. and also the model is now discontinued. I had some billing issues with this last order and after being on the phone with their disinterested customer service 2 times for 10 minutes today I decided it was not worth my time any more. In the 5 years I have owned this watch, I have had it serviced 4 times with Nixon. I thought it was cheaper than buying a new watch of the same model, but after getting it repaired so many times, it ended up costing way more money. If something is wrong with your watch, I suggest bringing it in to your neighborhood watch repair shop/​watch store first, I did this one time and it turned out to just be a dead battery, only cost me $ 8 to get it changed… Save your money and save yourself some headaches!

If I could give Nixon no stars I would. I paid close to 600 dollars for my limited edition rose gold 51 – 30. I sent it in to get the band replaced and nixon told me that the no longer carried the band and they would exchange the watch for the amount I paid for it. Great? Nope. I found a watch for 550. Leaving me a 50 dollar credit. Not only would they not allow me to use this toward another piece of merchandise they told me I couldn’t use the 50 dollar balance toward their 50 exchange fee. Beyond the customer service is literally the worse that I’ve ever had. Apathetic people, with sh**** attitudes who think they are so cool. I WILL never buy nixon again.

A screw fell out of my 51 – 30 Chrono from one of the pins that connects the bracelet to the face of the watch. I called the repair center, and let them know what happened. The guy asked me the model, color, my name, address, email address, and sent out a replacement. Not only did they send out the whole pin with the screw, they sent an extra! Completely free of charge! Couldn’t be happier with their service!

I loved Nixon for years, my favorite watch from forever was a Nixon Rockette. When it came time to buy a new watch this month, I figured I’d stick with them since they were good and took care of my broken watch band some 5 years after I purchased the watch. (I paid for the replacement, I was just stoked they still had it!)
Unfortunately, I am super bummed on my new Nixon White Time Teller P watch. I purchased it and within 2 days it became completely discolored as the silicone and polyurethane band absorbed color from any long sleeved shirt I wore. I called in to ask for cleaning advice to avoid damaging it but there was no advice the rep could give me. I asked about a replacement for a different color or a different watch, as it was a $ 60 watch that literally stayed white for a day. I was told I could purchase replacement parts, but it would cost me $ 45. So basically, I could get 25% off a new watch of the same type. Not stoked on Nixon anymore, for sure.

So I’ve sent in a watch for the Nixon service department and discovered that my exact watch is no longer made. I was offered a comparable watch in return for $ 45, the total charge over $ 50 including tax and shipping. My rant is: I paid over $ 400 for a watch that could neither be repaired or replaced. Why should I have to pay anything at all if it’s simply a replacement? Stand behind your products Nixon, AND the folks who support your brand.

I bought 51 – 30 ALL GOLD TIDE on September 9^th, 2013. so it was like a month ago. and the clasp was loose, everytime I moved my wrist, the clasp would unclick itself. so anyway .
Bad Review part (I dont wanna make a big deal by giving 3 or 4 stars), so anyway Im from Huntington Beach area in CA, decided to drive to Nixon Store in Encinita (didnt mind with the long drive cause I and the gf decided to eat at Phil’s BBQ in SD). When we got in the store, this gorgeous-​front-​desk-​greenish-​bluish-​eyed girl hit me up and asked me whats up. I gave her my watch and the way she looked at me like I stole the watch or like «damn you’re not worthy enough to have this watch «type of look, literally. Even my gf was like «wtf is up with her look to you «LOL. but its alright. first of all I wasn’t mad because she was gorgeous lmfao, 2^nd of all because she was nice enough not to ask me about the receipt (even though I brought it with me), she wasnt helpful, she was just like whatever just give me your watch and we’ll get it fixed
Good Review part
not just fixing my clasp, they actually changed the whole band (idk if it has to be changed the whole band or theyre just nice? LOL) and before putting the new band on, I noticed that they actually cleaned my watch and of course NO CHARGE *but on the receipt it says $ 60 charged and — $ 60 because of its warranty (Nixon has 2 years warranty starts from the day you purchase your watch)
OH YEAH. IT TAKES 2 WEEKS TO BE REPAIRED + SHIPPING 1 – 2 days. THANK YOU NIXON ! will buy more !

I will be forever buy Nixon watches! Besides the great build quality their customer service is unparalleled! I sent an Scout and Insider in for repair the Scout was fixed and sent back to me and it looks brand new with a 20ish cost to me. The Insider story was not so good it was unrepairable. Most stories would end there but not at Nixon the credited the amount of the watch and I got a Unit SS which I’m very pleased with. Fast and easy customer service very polite and informative. I am a Nixon customer for life!

I purchased a silver Nixon The Player watch from a friend but unfortunately the band had been adjusted and there were three links missing. The watch would not fit until I got the three links, so I went straight to the source and contacted the Nixon Repair Center. I kid you not, they asked what parts I needed, assessed how many I needed, and shipped me three links no questions asked and free of charge. This is a super professional and fast company and this service encourages me to buy more of their products in the future. I highly recommend contacting Nixon directly before going to any other repair center for any Nixon watch parts or repairs!