Quest Diagnostics

One of the worst. Always understaffed. Slow workers who claim to be rushing but 25 mins go by with no one being called back. Staff is short tempered and never at desk. It’s what I imagine hells waiting room is like.

Made an apt for 8:30. No one was at the front when you check in. 9:00 and they ask for my insurance. During this half hour no one was called back so I don’t know what they were doing. Finally got in at 9:30. A girl who walked in 20 minutes after me with no appointment got called back before me.
Renee the phlebotomist was nice but I won’t be returning to this location because of their lack of organization. Main point is appointments don’t matter at this location. Don’t even bother going here and head to the location on Scripps instead.

Don’t go here! Today was my first time coming to this establishment. Online and posted on the door it says that Monday through Friday they are opened at 7 am. So since I didn’t have an appt I arrived at 7:10 am and there were 10 people waiting outside. Nobody showed up until 8 and then we didn’t get let in until 8:30. So we sign in and then people with appts start showing up and they get to go before us! So there are 7 people in front of us on the list and the appointment list continues to grow. That means that every 15 minutes someone with an appointment will be put before us even though we had been there almost 2 hours before all of them. The man at the front was so rude not talking to anyone and just sitting at his desk ignoring questions and making phone calls. I finally just got up and left because I wasn’t going to sit there potentially all day. I would go the extra 15 minutes to any of the other quest diagnostics. I will definitely not be returning and I would give this place 0 stars if I could.

OK, it was time for the annual check up blood thingy. I get their early cause I had been fasting — I am first in line. good to go so far. receptionist was polite and efficient. I get asked to come have a seat and the young man preparing to stick a needle in my arm, sneezes, wipes his face and mouth, no gloves and then reaches for my tubes and needle… EXCUSE MEE… can you wash up please… his response was a glare and a sure… I wont return to this Qwest.

This place is a nightmare!
First off, I had no idea it was way out in the sticks of suburban Sacramento. Then when I arrived at the address, there was no «quest diagnostics» I drove in circles, in and out of parking lots, through tunnels, and for after 20 minutes of trying to find them, they were hidden between a million little hobbit buildings. I arrived in a tiny little waiting room, that was standing room only! Despite the nice receptionist, I had to wait another 30 minutes to be seen. At that point I had no I idea what I was in store for me.
was taken down a long white corridor… into a little room, with whom I later learned was the «NEW» phlebotomist! She was a young petite blond woman, wearing a white coat, she was very well mannered. So I thought, «oh no biggie, she’s nice… she must have experience… she must know what she’s doing». She ended up slaughtering my arm! Blood was pouring everywhere! After the 5^th prick, a lot of blood, and not finding a vein; it seems like she would have asked for assistance. But, no! She kept poking me! Finally, her senior happen to pass by and probably notice my pale face and look of dismay. He came in and asked if everything is okay. She said YES! I was so shocked, I couldn’t say anything! Thankfully, he must have read my mind, not to mention saw the blood drips. Right away he stepped in and took care of business.
Unfortunately my arm was really bruised after that incident! I had 3 purple & blue colored bruises up my arm. One of them was nearly 3″ in diameter! I looked Iike I had gotten attacked or something!
I am afraid to ever return to to this place! If you must go to this facility to have your blood drawn, I highly recommend asking for the person that isn’t new.

Was desperately searching for a Quest Lab using Unilocal and Google when we landed at this tucked away location and was so relieved to have finally have found one after nearly an hour of driving around looking for one that was open…
Opened the door and our relief quickly transformed into awe struck frustration and disgust when the entire waiting room was full with not even one available chair to be found so we headed up to the counter and found no one there BUT what was clearly seen was the sign in clip board which was more than ¾ full of people who had filled the chairs behind us in the seating area AND from the looks of the list more than 15 people were still waiting to be seen…
No one manning the desk and then a woman emerged from the back and approached the counter with a very frantic and overwhelmed look on her face. I asked her how long the wait was and as usual and customary for Quest Labs was told the following:
” I am the ONLY one here and your welcome to sign it but I can’t tell you when I will be able to get to you.“
It’s at this moment and time when one use’s the law of numbers and does a quick reality check and either decides to suck it up and wait it out OR to cut bait…
Bait cut the hell off and picked up my lab work orders and decided to continue the search… Therefore no review of what it’s like ‘behind the wall’ where the actual blood drawing occurs…
What I can tell you is that with or without a pre-​scheduled appointment at this location you still would have been there entire longer than you should have had to…
Poor poor business practices Quest… I actually don’t blame the employee at this location as well she needs to work and provide for herself it’s just unfortunate that Quest chooses to run their business like this not to mention that it sucks for the patients who keep their doors open with their medical needs…

I don’t mind going to this place whenever I need to get lab work done or some other form of testing. Every time I have been here they were very quick getting me in and out making me feel very comfortable while being in there.

This location of Quest is tucked back away in a corner, and is usually far less crowded than surrounding labs. I would suggest trying to book an appointment to get in and out in 10 or 15 minutes.