Quest Diagnostics

The women working behind the front desk most of the time was completely rude and the hour I spent waiting for a simple urine test two people walked out because of her lack of help. This lab is the worst run I’ve ever seen. I will never return.

If I didn’t have to spend any time in the waiting area, I would have given five stars. The phlebotomist was great and didn’t hurt me at all!
I had an appointment and I arrived a few minutes early. The tiny waiting area was jam packed and there was no one sitting at the front desk to help me. So I found a chair between two people and waited. About fifteen minutes later, a gentleman finally comes to the front but doesn’t seem like he can be bothered. He even ignored me when I first approached him about my appointment. Then he got the phlebotomist to call me back as soon as she was ready.
She was great! I wish I knew her name, because I’d go back to her. She was friendly, gentle, and quick. After a couple minutes I was sent on my way.
I think most people who visit this office don’t have appointments, but if you do have one, make sure it’s known! Otherwise they’ll assume you don’t.

After reading reviews, I walked in at 3:40 without an appointment and had 7 vials drawn within 60 seconds — literally. The receptionist typed in my info while my phlebotomist was drawing and returned my insurance card before I was done.
In and out in 10 minutes tops!
Pleasant phlebotomist, easy with the «pin prick».
Suite #103, bottom floor.
If you’re coming from the main entrance, it’s 6^th door on the right.

More trips to this lab in the past 2+ weeks than I can shake a stick at and when I first experienced them I felt a 5 star was in the mix… However after visit 3 or maybe it’s 4 in the past 2 weeks I’m going with the two star rating for now as redemption is always within reach, even for a business…
Desperate to find a lab near our casa as I was already feeling like hell I finally exhausted both Google and Unilocal searches and gave in and phoned my health insurance company to see if I had a missed a location. That’s when I would learn of this spot and after phoning in to learn of their hours would finally head down to have my test work done…
It’s located inside of a massive business complex and on the first floor which makes it rather easy to access once you figure that part out: That it is «Inside» of it and not a free standing building of its own.
Personally the way I see it is that by the time the majority of people who are in need of visiting a place of business of this nature, actually have a need, they feel like hell, are sick as hell and just want to find the place, register, exchange the least amount of dialogue as possible with anyone and get in and out and back home where they can rest… If I happen to be the minority who falls into this category then I wear my crown with pride.
Here’s what I know:
~ The office space is clean with plenty of seating.
~ They do not do ABG’s or VBS’s here you have to go to a hospital in order to have them done.
~ Once you make it into the back where the actually blood draws are done your in and out lickety split.
~ Come prepared with your written MD orders and insurance card in hand and show up BEFORE 8am if you need to be in and out early in the morning and show up after 2pm if you want to get in and out even faster.
~They do make appointments HOWEVER they DO NOT ANSWER THEIR PHONE EVER… Only they don’t and DO NOT waste your time leaving a message as their recording will tell you your free to do as they will call you back as they WILL NOT…
~The women manning the desk lack in common mannerism and are rather rude especially when their waiting room is at maximum capacity and they cannot keep up. However I personally felt that if the rudest one would have moved to the back to to assist the other one as in yes; just one Phleb drawing blood and left the pleasant female to mann the desk we all would have been much more satisfied from start to finish.
~They CLOSE FOR LUNCH. I find this to be absolutely ridiculous and not at all customer service orientated. Why? Because not every patient is either retired, on permenant disability or otherwise lacking in employment responsibilities meaning that the only time they can get into have their lab needs serviced without taking leave at work to do so is on their lunchtime.
Very poor form Quest and quite honestly cheap as all hell.
I’ve noticed over the past 4 years as I’ve had plenty of bloodwork drawn and the like during this time frame that all lab draw companies seem to have in attempt to save their own overhead expenses cut back to just one most of the time at best two employees who mann the entire lab during normal business operations.
Yes that means the poor soul whose working the shift not only has to register the patients, answer phones and then lastly perform the lab work on each and every patient to which I again say: Bad bad and bad form for Quest Diagnostics as the different Quest location I hit before this one earlier in the day did just have the one person.