Brakes Plus – Carrollton

Need front rotors and a wheel alignment. Walked in on Thursday, met Dave Boswell, the manager, got a quick written estimate; went back on Friday and service was performed quickly, professionally, on-​time and on-​budget. Dave is a great guy and takes care of you. Will definitely be back for the next wheel alignment or tire rotation. Thumbs up!

The manager Dave is very nice and always helps me but the last two services I’ve gotten here have had to be redone within a year. They replaced my control and replaced a window motor. I should have listened to other reviewers. 2 stars for customer service only.

Our family has been using this Brakes Plus location for over 8 years. We’ve seen multiple manager change overs, not due to unhappiness in their jobs but being transferred to newer Brakes Plus locations that were convenient to where they lived. We’ve ALWAYS been pleased with our service. If you want to have work done on your vehicle, make an appointment, if you’re in a bind on time don’t wait until 5:00 for an oil change. I’ve never had to wait longer than 30 minutes for an oil change to be completed but I also don’t show up 45 minutes to an hour to get something on my car worked on. I have NEVER been steered wrong when it comes to work being needed for my vehicle here, and if there is a question on something that might have been completed I don’t complain on social media, I call the garage and ask them what the solution is? I’ve had awful experiences at dealerships and other tire and brake shops. It’s seriously annoying that because I’m a woman that men think that I have no knowledge of my vehicles, or what is needed to keep them running. If you’re unsure of an estimate given to you, do some research. get a second opinion. I guarantee you, that you’ll find honesty and hard work at this Brakes Plus location. If you want an oil change done in 15 minutes then go to Quick Lube where that’s all they do. For those that complained about a laundry list of things being needed for their vehicle… do you keep up on your maintenance or do you wait for something to break? Everyone has a bad day, have a little grace, kindness will get you much further.

This place rocks, I just took my husband’s car in for an alignment and Dave helped me. I was in and out under an hour. My truck was here last year and they fixed my a/c-(it was blowing thru the defrost vents) for a reasonable price. Highly Recommend for minor repairs and all maintenance services.

Couldnt get my car in for oil change without 4 plus hour wait twice. Went to walmart instead. They need more techs :(

Not sure why they got only 2 stars because everyone here from the front desk guy to the back and everyone helping was just soo awesome. They made a mistake on the ticket and deducted $ 90 from what i was originally going to pay so not only are these guys honest but very fair due to the fact that i was short on money, so they even went above and beyond to let me know what i needed to fix first and what i could have waited on and all for free with their free estimates. They even gave me an additional $ 20 off on a special they had that i didn’t even know about. Thank you Toni M and all the staff here. I will definitely be back with my business and tell everyone i know where to go. Thanks again fellas!

Today I visited BrakesPlus for my alignment. I went in early at 10 and they finish before 11 so that was nice, it was fast and simple. And the price you can’t beat anywhere else. Thank you for an easy, fast, and well done experience.

I am terribly frustrated with Brakes Plus. Not only did they try to sell me things that I didn’t need for my truck, but they completely botched a simple brake job.
They put two inner brake pads on one side of my vehicle and two outer brake pads on the other side of my vehicle. Not only was this terribly unsafe, but this also cause the pads to eat into my rotors and caused me to replace my brakes and rotors well before I needed to AGAIN.
I will never return to Brakes Plus again and I strongly urge any future customers to consider the same. They obviously don’t know how to do what they advertise.

Store close at 6pm. Called store at 4:35 pm asking whether it is still ok to go for oil change and I can reach there in 30 min. The gentlemen who answer the phone tells me to bring the car in. I arrived store 4:55pm. I was told «it is too late to do it and the technician wants to go home on time… Why don’t you come early tomorrow at 9 am…» I don’t like the way you handle it, sir. If you don’t have time, why can’t you tell me on the phone don’t bother to come or to make an appointment. Even the location is more convenient, but I think there are other places can do oil change too, unprofessional customer service can not convince me they can provide professional job.

Awesome service! Don’t know why these guys only have 2 stars because they deserve 5. They take good care of my car every time and it’s close by. When my car died, I’d called AutoZone to see if they could replace my battery, but they couldn’t help me. It was a good thing I called Brakes Plus, because they fixed the problem same day. They’re even open on Saturdays. These guys are great. I won’t take my car anywhere else.

I have waiting for 3 feaking hours here for changing the Mass Airflow Sensor for my 2001 Nissan Sentra 1.8L they trying to charge me for 637.34 for the total. after the talk with them it bring down to 520 wait for another hour the price go down to 400 after showed them the price I looked online only for 170. big disappoinment about this place! go somewhere else! this place is rip off for real! another customer tried to do the premium brake change and go out with the price 170~~~ and 280 for the BMW HID bulb lol…

I had an appointment for an oil change today at 5:15 (which I made two days ago). I arrived and they asked if I would be able to leave the vehicle. I explained that I’d need to wait on it (they close at 6:00 anyway). I’m told that they don’t think they can get to it today because they have vehicles in all of their bays and they had been very busy. If they knew they had an appt coming in and wouldn’t be able to do the work, why wouldn’t they have called me so I could arrange to have it done elsewhere? Poor customer service. I went next door to Kwik Kar and they were able to handle it for me.

Horrible service! I made a appointment at 5 today for simple oil change and I got here 4:50 and the guy told me it will be done after another car. I wait till 5:40 and my car is still at parking lot and they will closed 6:00. I asked the guy could u finish my car today before you guys close. and his answer was yes I will be done today but don’t know what time. Then why I made a appointment .plus he even. didn’t say any word «sorry» so I’m at kwik kar now and they are. just done.just skip this place if u want to stay coooool

I will share my experience today which was just perfect but I will give you a couple of advises because I knew exactly what to say to the people at any mechanic shop.
One of my best friends knows a lot about mechanic and due to a leak in one of the cooling hoses (part of the radiator system) he replaced it and told me I needed a radiator flush because the hoses were full of rust and impurities and the water was not circulating properly (that’s why it caused a hole).
I called several places to ask for the price for a radiator flush and a couple of them were 79.99. When I called Break Plus in Carrollton they said 74.99 so I went this morning with the intention of also getting an oil change since I had a coupon for 19.99 (from my Entertainment Book).
The guy at the counter greeted me and I explained why I was there and I asked him to double check the price for me. He said that there was a $ 10 coupon so the final price with extras would be 72.99. cool! Now I wanted to know if I could still use my coupon for the conventional oil change. He was ok with that so what I paid for a complete Coolant System Flush (including inspecting the system, looking for leaks, removing old coolant and refill with correct amount of reconditioned coolant plus the treatment and antifreeze) and for an oil change was $ 94.78. I think I got a great deal.
He also asked me if I had any concerns about my car so I let him know that my brother was a mechanic (true) and that I was aware that my car needed new front disc brake rotors and also new brake pads but I had already ordered those pieces online.
The guys there were really helpful and the mechanic (Alex) was super friendly and let me watch the process of taking out the old fluids with a cleaner they applied and then I saw how they injected the new ones.
They knew I wasn’t lost because I had someone close who knows about cars.
They didn’t try to sell me anything or to get me into ‘Your car needs this and that’.
By the way, it is not a new car at all. I didn’t mention it is a Chevrolet Blazer 2000.
They only wrote in the sticker 166,000 miles at the moment of the service when my car has 167,500 miles but hey. I will be naïve and believe they made a mistake.
I just felt sorry for the older lady who came with her teenager daughter for a check and told the guy at the counter «Oh really? My car also has brakes in the rear? I didn’t know that!!’ Poor one. easy prey.
if possible, have someone (a friend, a neighbor) looking at your car before going anywhere. You will be thankful. If not, bye-​bye money.
I am grateful today because two services were performed professionally in my car and I spent less than a 100 bucks.
But please look after yourself anywhere you go. Have a great day!
J

My husband and I went in for an alignment at the recommendation of a well known tire shop we frequent.
Upon arrival one of the mechanics was at the counter; turned to walk away and went outside to lean up against the buliding.
The first night we went in it was 5:40PM and the manager told us to come back the next day. Okay, understandable. They close at 6:00PM. Before leaving my husband advised the manager he gets off work at 430PM and further inquired what time would be need to arrive the next evening. The manager said before 5:00PM and there would be no problem.
My husband and I arrived at 4:45PM the next evening. There were two mechanics outside shooting the breeze and again noone available to greet us at the counter. Someone finally came to the counter asked what we needed and then asked if we were dropping the car off. My husband asked how long and the manned laughed and said he won’t start work until 8:00AM because he was busy. He then asked «What you wanna do?!» I promptly said leave so we can catch the other place before they close. Meineke in Carrllotn is a much better choice.

I decided to give brakes plus a second chance after an unsatisfactory experience replacing shocks a couple of years ago. Back then, I asked for a quote to replace the rear shocks AND shock mounts on my BMW 325i. They quoted a decent price, so I had them do the work, only to discover that they had not replaced the shock mounts. When I complained, they lied and told me that the shock mounts came with the shock. Since they are close by, I decided to give them a chance to make amends when my other BMW 325i also needed shocks. I could see they were leaking badly and the ride was bouncy. This time, they had no problem understanding that i wanted the mounts replaced, too, and they quoted a very favorable price. Unlike another reviewer’s experience, they insisted on driving the car before starting work, and after doing so they told me that they thought the front struts were worse than the shocks. Since there was a manufacturer’s rebate on a set of 4, I let them replace all 4 for a price less than half of the quote from an independent BMW shop. However, after I picked up the car, I discovered that they had not transferred the bump stops and dust boots from my old socks to the new. When I went back to ask about it, they told me that they threw them away because they were deteriorated. I pointed out that the shock manufacturer sold replacements, which are very inexpensive, and they replied that they just aren’t needed. I doubt that car makers would install them if they weren’t of some benefit, and I think at least they should have asked me whether I wanted to replace them. Since the shocks have a lifetime warranty, I’ll take my chances without the bump stop and dust boot, so I didn’t press the issue further. My overall impression is that they quote low prices because they are doing less than a complete job, assuming the customer will never know. Then they make stuff up when someone who knows as much or more about their car then they do calls them on it. I would suggest that you avoid this shop if you don’t know much about cars, and if you do, make sure every last detail is spelled out in the quote.

just came for rear shoe replacement. It appears they inspect a car no matter what the work order is. I felt it’s good. Then estimate, my master cylinder is leaking, front brake show, hardware need to be replace. Estimate is 450 including rear brake. I came becaseu of coupon and they didn’t want to honor saying the coupon is for front disk only. Ah. the coupon clearly says it’s pad or shoes. I take care of my car myself and I know there is no leak on master cylinder. I split brake fluid when I added brake fluid. They just did visual inspection and told me that I need to replace due to the fluid they see around the cylinder.
Just like any other place, they attract a customer with a coupon with a lots of conditions. I understand and respect that. However, I have 4 other pepole waiting with me and they all are told they have this and that problem and all need to be done.
Amazing place. If you don’t know about a car and don’t know what to do with maintenance, don’t come. Unlike the coupon, they are not cheap. They add this and that hardware is needed. I found the their price is almost the same as dealership after all.
I

I came in to find out how much an oil change & tire rotation would cost since I was in the area visiting the grandparents. There was a KwikKar next door but since the prices were ridiculously outrageous, I thought I’d give Brakes Plus a try. The store was running a special for what I needed, so I thought, «Hey, why not?»
Well I soon got the answers. this is why not:
1. I dropped off my car and came back a couple of hours later, and in the 20 minute time-​span that I spent waiting to get my car, I noticed 3 customers who checked out and had to ask the attendant for their car keys back. The attendants acted surprised each time and said, «Oh. We didn’t give it back to you already?» After I checked out and was ready to go, I also had to ask the attendant for my car keys, and once again, the guy acted surprised that I didn’t already have my keys.
2. When I came in to pick up my car after it had been serviced, an attendant talked to me for forever about all the «things I needed to fix on my car.» RIGHT.
3. My driver’s side windows roll down. however they take a very long time to roll up. When I went to pick up my car, it was outside under no roof, my window was rolled down, AND it had started raining. I couldn’t believe they didn’t put up my window and didn’t even bother to keep my car under a roofed area!
4. I got home and noticed that my tire wasn’t aired up. I checked all four tires and HEY, none of them were aired up– I question if Brakes Plus even rotated my tires like they were supposed to.
5. As I checked my tires to see if they were aired up, I noticed a hubcap missing. Seriously?
6. Brakes Plus was closed for the remainder of Saturday, and all of Sunday, so I called to speak to the manager on that Monday morning. I told him about my terrible experience, he apologized once, and offered to pay for a new hubcap for me. THEN he called back within minutes to tell me that my hubcap should be in my trunk, and that it was noted in the paperwork as being «loose». In the 15 minutes that I stood there listening to an attendant and a manager ramble on-​and-​on about what I needed to get «fixed» on my car, they never once bothered to tell me that my hubcap was in the trunk (which it actually ended up not being)
SO I called the corporate headquarters and FINALLY was serviced at the Brakes Plus in Lewisville!

Seriously?! We just took our car in here today and they quoted us a price that was four hundred more than we were quoted at the other two places we took it to for an estimate. They didn’t even look at the shocks just assumed because it was a 2003 they needed to be replaced. I’m sorry it may be an older car but if you’re going to tell me to replace something that no one else has mentioned than you need to look at it and be sure. Not just replace it for the hell of it. This does not inspire confidence in me.
Will def not be bringing our car here to get fixed.

Came here for a simple front-​end alignment. It was a little bit of a wait (even though I schedule an appointment), but the guy running the ship, Frank, was pretty bad-​ass.
There were a few annoying customers and he wasn’t taking their crap — I respect that. I’ll go out of my way to come here again when I need it.