Dry Clean Super Center

I am so happy that finally I was able to find an excellent Dry Cleaner that provides an outstanding cleaning service and wonderful customer service.
They always do my dry cleaning in a timely manner and this last time they went above and beyond cleaning my grandmother’s old lace dress which was very delicate. The dress is 30 years old, but with their magic it looks as good as new!!!
I highly recommend Dry Clean Super Center in Carrollton and totally appreciated every one in that store.
Job well done Mr. Ray
Sherry S.

What a fantastic job they did spot cleaning my son’s wool fedora that was in a car wreck with «to go» food! We are elated! Plus, they had it done early!

Always professional, courteous and accommodating. Me and my husband have been taking clothes and comforters for five years and have never had problems. The express service is great and I love the drive-​thru. Would recommend to anyone!

I just have to provide this. I went in today with a shirt that had not been worn since cleaning. It had a wear on the seem of the shoulder that was almost a hole and it had a matching wear on the backside that lined up. It obviously was pinch between something then rubbed. I told the owner that I did not want compensation of any kind just wanted to feel assured it was an oscillated incident. This guy is «greasy» like another review suggested. He immediately started saying it was wear and tear then that it was the way I packed it then the way I took it home then he said it had not tag so he didn’t know where it was cleaned. I reminded him I was not asking for any compensation. I tried to get him look at me by asking him… «Please look at me» and he BLEW UP screaming and yelling. Telling me I can not treat him like a servant and that he will not be spoken to like that etc. I seriously could not believe the owner of a store was yelling at a customer like that. And to think all he was trying to lie about was a $ 1.75 that I wasn’t asking for. Amazing! Don’t take anything here. It starts at the top and if this is the way an owner treats a customer imagine what kind of employees he has.

Well… Burned two holes in my shirts that i bought a month ago. HE responded to me by saying that they were old shirts. I bought them for Christmas presents with gift cards from people. The owner even lied in front of other customers saying my shirts were old. I do not recommend this place whatsoever. DO NOT TAKE YOUR FINE GARMENTS HERE!!!

So, I did get int here after the holidays (I do not live nearby) and as I suspected the greasy owner came out and did not even apologize. He has ZERO customer service skills and decided to tell me what a piece of crap I am as I walked out the door… what a great guy huh?

I have been going to this dry cleaners for a few years now, but I won’t be going back. All I really want is for my dry cleaning to be finished in a timely manner and for it to be clean. I don’t need dry cleaning services often, but when I have brought my items here in the past, both my wishes have been granted. Fantastic. Except this last time…
I always take my comforter to be cleaned in the spring then store it in a hall closet over summer and break it out again when it gets chilly out. So now that it’s chilly, I opened up the bag to find my comforter smelling like my dog and looking like it had when I dropped it off there last spring. So, I ventured back with hopes that since I’m a long time customer and still have the dry cleaning bag, hanger and tag on my comforter, they would offer to clean it again. Unfortunately, it didn’t go my way.
The owner or manager came out and pointed to the 30 day policy hanging on the wall and basically told me tough luck. They also implied that it smelled like the dog from being stored in the closet. There is nothing in that closet dog related and it was stored in the bag that they gave it to me in. Plus, that doesn’t explain the fuzz and spots that were still on it. I’ve also been cleaning and storing it this way for years, never before had that problem. I told him I understand their policy and I won’t be back. There’s a dry cleaner on every corner, so if they want to stay in business they should probably treat customers better.
I immediately took my comforter to the highly Unilocal rated Vail Cleaners and it will be ready in 4 days (half the time that it usually takes).

*** DO NOT USE THIS PLACE!!! ***
I’ve been using this cleaners collectively for a better part of 4 to 5 yrs and for the most part when it comes to the actual «finished product» the people in back do a decent job.
Now when it comes to Management, Owners and the team the customers interact with well that is a completely different story!
The «Express» bag enables the client to drop off and go (payment info they have filed) — I dropped my «express» bag off and given the turnaround time of when it would be ready and left. I return to pick up my cleaning a couple of days later to be told that it’s been picked up. Well that’s not right as I live alone! They have managed to loose my entire bag full of clothes! Any where from 25 to 30 pieces! The Manager (I later find out) Is questioning me as to who I dropped off with at what time and what did they look like! Then I’m told that «you’re not giving us much to work with sir». The last I checked this was not my business to run it’s yours! Me — the client being berated for their mistake!
Owner calls me and is extremely rude and will not let you finish one sentence without interrupting! To remedy the situation he will give me 10% off — are you kidding? My bill every time I go is any where from $ 70 to $ 80 and I go every two weeks or so! I also had to show up to work in «street» clothes as a result of them loosing not just an item or two BUT MY ENTIRE ORDER!!! And then was made to feel that he did me a favor by going into his own establishment early just to fix this problem. Sorry it’s an inconvenience for you to have to run your own business!
Poor ownership — poor management — poor PR all the way around! Will not ever use this place again! This isn’t the first time they’ve lost something either — the first time was only one article and yea requested to hear from the owner that time and never heard a word — I was told then that the owner doesn’t talk to the customers!!!
Dry Clean Super Center (Midway) — epic failure!

$ 85 Tommy Bahama shirt came back with unremovable stains.
Have been going here for about 7 years but recently a shirt or two in every batch have been coming back with stains, looking like the shirts were thrown on the floor and walked over. Have been rewashing at home and then bringing back as it is easier than a complaint. But my last straw was today.
Was getting ready for work, pulled out one of my favorite shirts and saw stains all over the front. Initially I was upset, but thought I’d just take it back and they’d take care of it.
Much to my amazement this was not the case. The owner told me that for $ 1.19 a shirt they cannot afford to prespot. I told him that there were no spots on it when I brought it in to prespot… You know if you get anything on your favorite shirt.
The owner refused to take any responsibility, to rewash the shirt or to attempt to remedy the situation in any way. Honestly, I felt so let down after being a customer for this long and to be treated with such disregard.
Be warned… of the quality of cleaning and the quality of customer service should be of concern.

We have brought ou clothes here for years. When I started receiving other people’s dry cleaning with mine when I picked them up, I changed my last name thinking the name might be an issue. I drop off sacks each week and I went in to see if 2 items that I did not receive back had been turned in or were in lost and found. The owner was so abusive in his verbal aggressive tone in dealing with the situation. Saying loudly, «when customers like you come in with an attitude we don’t have to help you!» he said there was «no possible way that I didn’t receive my items» he said «when you drop off we count your pieces and u receive that many pieces back» I said I know it can happen because I was receiving all of my cleaning plus other people’s that’s why I changed my last name. At that point I am crying because of his disrespect to a long time customer. He said «no way there is a pink polo» without even looking and I told him also the brand of the pants that were gone. He said I have no time to do this now for me to write my name and number. I told him I would just wait because I was going out of town and needed the items and was too upset to drive. He eventually came out and said they weren’t there and said I had no idea how he ran his business. All I did was say in a polite way thanks so much for looking with tears streaming down my face. So sad that I won’t be going back I had put up with many items being ruined and not complaining because of the wonderful front desk employees. He never offered to replace the 2 lost items. So sad but now I know how he truly feels about his customers.

I just started working in the area and this dry cleaners is really close to my job. I had a brand new Michael Kors business shirt that I took here. They laundered it one time and a button came off. I brought it in to have the button replaced and they wouldn’t do it as a courtesy. Seriously?
The attendants were argumentative and rude. Ill never go here again.

They have always been courteous and provided quick service. They’re definitely not the cheapest in town and do require extra coaching get some of the stains out. However, they offer great conveniences with a well staffed drive-​through lane and automatic account check-​in.

They ruined a new dress shirt. Similar to the many other negative reviews below, beware that if you take expensive shirts here, they will damage it – it’s only a matter of time. They have now lost a customer of 4 years. A faded blue ink print was pressed onto my shirt. They attempted to remove it, but failed. The manager (big asian guy) lectured me on how their machine simply could not cause any damage to anything whatsoever since their machines are 100% perfect without any possibility of failure of any kind. An older large aggressive/​hostile male worker there barked that the line is backing up, at which time the manager simply walked away from me. Their location is the only positive aspect of this place. If your shirts mean this little to you, bring it here! Epic Fail.

Three things to understand about their business model: 1) they take your credit card as a «prepay» but then they add additional charges to that card, once they have it – saying that it cost more than they originally estimated. To me this is illegal, a scam, and how they get away with it is beyond me. 2) they have you sign a release when you drop off clothes that they aren’t responsible for getting out stains, spots, odors, etc. so basically they don’t have to do anything to the clothes you drop off other than press; 3) every order is handled the same – so if you say no starch, expect your shirts to come back stiff as boards, which they will then insult you and say there is no starch present. Due to their unethical business model, you can expect to pay much, much more and get far, far less at this cleaners.

Watch out. They take coupons and only pretend to give you a discount as they ring up your order. This has happened to me several times and I usually notice it and make them correct my bill. However recently my wife didn’t notice. They obviously try to avoid honoring their coupons. Customer service not too good. Manager has an attitude if you have an issue. We won’t go back.

Brought in a tie with a stain, stain didn’t come out the first time, left it with the dry cleaner and picked it up a 2^nd time, didn’t have time to look at it so brought it home to discover the tie was all ripped up in the back and was wrinkled and faded. Brought it in again, the manager said I should leave it with her to alter the rips (without the owner knowing as he would charge me) and they would fix the wrinkles. Tried picking it up another two times and it was still wrinkled. Finally came in a 5^th time to get my tie and the manager kept telling me the owner told him that it came in like that… for some reason the owner wouldn’t come talk to me. Finally he came out and told me that I had brought it in like that, that it had been washed at home, and that I am the one who did the alterations to fix the rips. This was a brand new tie. Obviously the manager who offered to fix my tie without the owners knowledge knew how unethical and cheap the owner is.