Scotts LawnService

Like the others whom have written before me — if I could give 0 stars, I would. I have no idea how many times I had to call because tech didn’t show up. Have tried to logon to acct. with no success, and when I called to report the problem, information was taken but never gotten back to me. Flash news — there are other companies out there that do the same service for less.

A gentleman called me asking about services but I declined and said I had to think about it; he said he would call back. A month later, another guy came to my house saying he’s here to spray my front and back yard and wants to charge me $ 54 for it. Apparently, the guy who called me went ahead and made an account for me. I never authorised the service. I know Oct — Feb are slow months for Lawn Service companies, but this act is shady and desperate. I am very angry someone would pull this kind of thing on me. I feel harassed. ⁰⁄₁₀ do not recommend.

I would have given them no stars if I could have. They have been treating our yard for about a year and our weeds are worse than ever. I asked them to send a supervisor to come and look at the weeds that are still in our front and back yard. Instead they sent the same service tech who comes out for every treatment. He left a notice on our door that we would have to hand pull the weeds. We have five different kinds of weeds in our yard and the funny thing is that when they came out and gave me the estimate nothing was said about not being able to treat a certain type of weed. They sure took my money all these months before telling me to pull my own weeds!!! I also have cameras on my property and the tech wrote on the notice that he walked the property. That’s BS! He parked a couple of houses down and stayed in his truck for about 30 minutes then got out and walked straight to my door to leave the notice. Never walked anywhere except the sidewalk and street. I called again last week and asked to speak to a supervisor and guess what, no one has ever called. I will make sure that I post on our community Facebook page what kind of service that Scott’s gives to their customers.

Nothing special about the weed service, certainly not better than the previous company we used. But this time the technician who came out did manage to leave our gate open so our dog could run away. Will never use again, would not recommend.

I recently canceled my service with Scott’s Lawn Care. My yard still has weeds after
8 months of service and repeated calls to ask for the technician to please take care of them! As I read some of the other one star reviews, I can easily relate to their issues.
I typically had a different technician each time; they had no ownership or pride in making my yard look nice – probably because they had no responsibility because they
knew they wouldn’t be out again. I have never written a review on line before but if this
prevents another person from wasting their money on Scott’s it is worth my time.

I wish I had read reviews before wasting 100’s of dollars with Scotts. I witnessed the technician walking down my length of my yard one time and then driving off. This hardly constitutes spraying fertilizer over the entire area of my grass as I have paid for. In addition, they were sloppy and left fertilizer all over my driveway which resulted in «rust stains». There is no work ethic or accountability in the technician who has be giving us lawn «service». RUN AWAY– Plus it has taken us 3 weeks and no refund has been offered.

ABSOLUTELY the worst lawn care service with whom we’ve ever engaged. And, to reiterate what other customers have said, their customer service is non-​existent. Requests for managers to call back are never honored, regular service calls are inconsistent (we’re currently weeks overdue for a yard treatment), and their service warranties are rarely honored. Thanks to Scotts Lawn Service — Carrollton, we have one of the worst looking lawns on the block. They very much over-​sell and under deliver. I would never recommend them to anyone.

Please do not use this company for lawn care. They have POOR customer service (non existent). They do not respond to email requests. I am glad that I did not prepay for the year’s service as I am sure I would have to fight to get my money back. We should have had our 3^rd service by now and we have had ONE back in March. STAY AWAY.

Even 1 star is overrating Scott’s service. Recently purchased a new home and decided to let the «professionals» care for the yard for the first year to get it in better shape. Well it was the most wasteful $ 400 ever spent. When the technicians actually arrive as scheduled (which was a rarity) they typically spent fewer than 10 minutes to walk around the yard with their equipment. I had to call them back out multiple times for the spot weed treatment, and it still didn’t seem to help.
Icing on the cake was one of the last treatments I had the technician actually told me they were reevaluating their formulas for the chemicals since they were working.
I it’s a new year now and as I look at my lawn, there are more weeds now than there were at the start of last spring. Very disappointed, definitely do not recommend their services.

I have had an enormous ongoing problem with poa anna and other broad-​leaf issues for years. We have a large open wild weeded field behind us with a Texas sized southern wind blowing our way which makes weed control tough to say the least. After years of trying to manage poa anna, Johnson grass and other broad leaf weeds myself, i decided to respond to a flyer left on my door from Scotts lawn in Carrollton Texas. Just a note, I have the appropriate equipment to handle standard lawn care issues (John Deere L120 lawn tractor, John Deere 80 pound rotary spreader, John Deere steel tined lawn aerator, etc.) but was losing the war despite all costs and efforts. Our lot is 1 ¹⁄₃ acres and I had always felt the cost to get professional service would be prohibitive but was very surprised at the rate they quoted me from a satellite image estimate. A single treatment on my own would cost me around $ 200 – 250 for bags of granules and bottled sprays, which were not working. The price quoted from Scotts was less than half of what i was paying to do it myself. The results so far have been excellent to say the least and it has only been a few months since the service started. Early this spring I did have some large Thistle and Dandelions remaining after a recent spraying, but i would blame that issue on 3 straight days of heavy rain and not much sun and cool weather. I called the Carrollton office and a tech met me at my house the next day, he reapplied treatment to all the areas affected and in a couple of days even the big 2 foot tall evil weeds were dead. it is June here in texas and my lawn has never looked better, not having to water but 2 times a week. I am looking forward to a fun summer in the yard for my kids, (i actually cut a small section in the lawn with a 0 setting and put in a putting green and chipping area for the kids in the back, they love it)
Hope this is helpful to anyone in the same situation as me
Devin Thomas
Mutts and Butts BBQ Team

Do not hire this company to care for your lawn. After 4 months of their service my lawn has more weeds than when they started. After watching their technician from my home office window, I see why. He haphazardly ran a spreader over the yard and was done in less than 5 minutes. Not once did he even look at the grass to see where he was going much less to check for the type of weeds.
When I spoke to regional manager, he said that’s how they do it acting defensive that I would complain. Needless to say, we cancelled contract.
It’s too bad, until now I thought Scott’s was a quality company. Not anymore.

We decided to try out Scotts LawnService for our lawn. Our lawn did quite well the first year we moved in, but we thought we’d leave it to the pros since we had a hard winter and some problem spots.
There was one area where the lawn was replaced due to a pluming issue (thank you warranty!) and the new sod had crab grass — it still does. We have dogs so there were some problem spots in the back we hoped they could help is with. Obviously we didn’t expect it to look perfect, but anything better than a big spot of dead grass.
We started with Scotts LawnService out of Carrollton about three months ago (March 2011) because we wanted to make sure our lawn looked great for Spring and Summer. After three months of treatments we were extremely disappointed in the care they took with our lawn. In fact I’m thinking of putting their little lawn treatment sign in our front yard so the neighbors know who is responsible for our brown lawn (pictures to come!).
Through out the second and third month of treatment we saw very little positive results. The treatments we were getting were apart of their «Turf Builder» which included Weed-​B-​Gone amongst other products which are archaically type in their report. We saw weeds creeping up and any fertilizer was not doing its job.
The nail in the coffin was this past month when I observed the technicians in my front and backyard. First I was startled by someone in my backyard — the never told us they were about to visit so thank goodness our gate was already unlocked. I was disappointed they came the day after a big rain and before we were expecting another one so it felt like money just washing away. What shocked me the most was they spent less than 10 minutes total on our lawn and it shows (about 2 minutes IF THAT in the backyard).
When my husband called to confront them about their lack of time and care on our lawn they were defensive. So he told then he would like to cancel his service — they did not try to keep him as a customer. YIKES!
Our only other complaint we were going to overlook, but since I’m being honest I’ll include it. We have soaker hoses in the median between the sidewalk and street — they also give water to our trees which are young and need plenty of water. After they aerated our lawn (which we told them NOT to do the median) we noticed one of our trees getting weak — we thought we might have to replace it. Then we tested our sprinklers and sure enough, they had punctured a hose leading to that tree and the water ran into the street rather than to the tree. In their defense they did apologize and sent someone to fix it for free, but it shouldn’t have happened in the first place.
Our neighbors use TruGreen and I think any further explanation is in the pictures. To keep all variables the same, our neighbor does a very similar if not exact treatment with TruGreen we requested from Scotts, our lawns are no more than 6 months a part in age and over a year old. When these pictures were taken we had both mowed at the same time so they’re very close in level. Both of our yards have the same sprinkler system set to water at night — we water on different days to keep the side yards from getting soggy. I’ll let you be the judge of which lawn company you should go with.
Please feel free to contact me with questions!
Here are links to the pictures:
Our brown lawn
Our lawn is on the right and neighbors who used TruGreen is on left
One of the numerous brown spots they promised to fix for us. Yup, still brown.