Walgreens

So sick of having to answer all those questions at the point of sale. I go there for speed and convenience, only to be bottlenecked at checkout by lack of personnel and electronic advertising and up selling machines. Get with it or I’ll go right across the street and do self check out AND pay less.

I had to write a review for this location after seeing the bad rep its pharmacy customer service has. I don’t know if this has anything with the new addition of the clinic, but the other day when I went in I received excellent customer service. While the lady that was helping me was in the back getting my prescriptions together, 2 other workers came and asked me and the gentleman next to me if we had been helped. The lady that was helping me was very patient as I had multiple coupons/​savings cards for my new prescriptions. I also think the people at the regular front check out counter are nice and conversational as well. If anything, the photo counter and cosmetic register are lacking in good customer service.

If you don’t have the Rx in stock you need to tell the customer. Was lied to twice about two new Rx’s first hold it would be 20 minutes. 4 hours later the tell me it’s not in stock. Hello! You have my phone number! You could call and tell me. So the they say its not in stock and will have it in the morning. Giving them unto the afternoon I go and they still don’t gave it in stock. Bye bye!

The customer service in the pharmacy is absolutely HORRIBLE. the customer service at the front of the store is great. Odd. I know. And I am not speaking from a one time experience. I am in this location at least once per week

This was my favorite Walgreens when I lived in Lewisville about 4 years ago. It’s the nearest 24-​hour one and they always took good care of me.
When we moved to Addison, we obviously opted for a closer location. Upon moving a little further north, I started coming back to this Walgreens.
I had a little snag with them about two months ago. One of my prescriptions was set up on Auto-​Refill. The auto-​refill usually hit on Thursday afternoon or Friday morning at the earliest. I always get a text message from Walgreens when any of my prescriptions are ready. It was Friday afternoon and I had yet to get my refill notice. I was on my very last pill and needed to have it refilled by Saturday night at the latest. I finally was able to call up there and the pharmacist brusquely told me that they were out of that medication and MIGHT have more in stock on Monday or Tuesday. Well that clearly wasn’t going to work for me. I was able to call the Walgreens in Flower Mound and picked it up as I was leaving work. This is the only thing that stops this Walgreens from being 5-​star. I wonder if or when they were ever going to call me and tell me that my prescription wouldn’t be ready until days after I had run out of pills.
After a huge issue a few weeks ago, this Walgreens made me remember how much I loved them when I lived in Lewisville. I went to the Care Now over at Hebron and Old Denton and was given a prescription. Brought it right over here and was told it would take about 30 minutes to fill.
Turns out I’m allergic to that medication. Back to Care Now. Three new prescriptions turned into Walgreens. Again, ready quickly!
…Turns out I was allergic to one of the new medications too! But I didn’t realize that until a few days later and it was 5am. No urgent care is open, my regular doc certainly isn’t open, and it’s not severe enough to go to the ER. One of my friends told me to call the pharmacist and make sure that it was an allergic reaction and what I should do.
The guy I talked with was my favorite who works there. I told him what was going on and he gave me really good advice. Take some Benadryl (which didn’t occur to me, for some insane reason), see if the reaction gets better, and if not, go to the doctor.
He also updated my patient info in their nationwide system to reflect the allergies to the two medications I had been prescribed that weekend.
He was so nice and calming when I was freaking out! I really appreciate him.
The same guy (I don’t know if he’s the pharmacist or a tech) also offered to call one of my doctors because the prescription was for only 11 pills, not 30, which he thought was weird and wasn’t the usual prescription amount for that medication.
They’re also 24 hours which is awesome!

I’ve been to this Walgreens before to have a prescription filled, and the service is usually good. Today was a different story. I arrived with a prescription to fill at about 11:10 am, and walked up to the window. The pharmacist was nearby filling prescriptions, and there were 2 other people working in the pharmacy. I stood at the window for about 10 minutes waiting to be helped. In their defense, I was probably at the wrong window. Even so, during that time, no one spoke to me, no one looked at me, and no one in any way acknowledged my presence. A simple, «I’ll be with you in a minute.» would have been fine. I don’t mind waiting, but I don’t like being ignored.