Valvoline Instant Oil Change

The short of my experience is the «manager» is rude and disrespectful. I’ll never do business with this store again. Due to his attitude, I left and spent $ 265 at another store. I arrived before they opened this morning to get a new battery, oil change and an inspection. While waiting I was on a phone call and a guy approached my drivers window from behind. He said something I couldn’t hear and by the time I put the phone call on hold he was walking off. I called out to him twice but he ignored me and kept walking. Once it was 8am and neither of the two people in the shop came out to greet me, I went in. The person who approached my car initially continued to ignore me and wouldn’t make eye contact so I told the other guy what I needed then returned to my car. Guy number one came out, still ignoring me and proceeded to get in my car. At this point I noticed his shirt said manager and I asked him if I had offended him. He said «I don’t talk to people on the phone as they don’t hear me.» Me «Okay, but I called out you twice and you ignored me.» Manager «Cool man.» Still not making eye contact so I told him nevermind, I’ll take my business elsewhere and did so.

I normally dont leave reviews let alone write bad ones but I didn’t even get my inspection due to bad service. Very disrespectful guy trying to just hustle people thru. No welcome words or anything. Just a «get out of the way and what do you want»

Im trusting that these guys addressed everything they needed to with my car. Normally when i take my car in to get an oil change, they ask me a few questions and tell me where to go.
I felt like we were playing 20 questions…
I had to ask if i was suppose to leave my keys in the car or if they wanted them?
Then i walked around looking for the waiting area, while everyone looked at me. The guy that came out to «greet» me, walked off in the opposite direction as soon as I told him i needed an oil change.
Then as im waiting in the waiting area, and theyre working on my car, i still havent told them which oil change i wanted for my car, and they never asked. Then a guy comes in and i told him i needed new windshield wipers, and he said ok. Also i had gone wayyy over on my oil change mileage, so when they were done i asked if the oil was dried up, and the guy said nah…
They werent rude or anything, but it just seemed like no one really cared to explain anything and it left me fishing for answers. I probably wouldnt come back just because im not confident in what theyre doing. How would they know if they never speak to the customer???

How do you not have oil to perform an oil change? Or «sorry we can’t do your oil change because the manager isn’t here to ring you up» sure wish they would get there act together. Been coming her for the past 10 years but they seem to be having issues running the business

I arrived at about 3 30 this afternoon. A very nice young man whose name I didn’t catch made sure to ask me what kind of oil I wanted for my car. He was knowledgeable and friendly. I waited in the small waiting room for only about 20 minutes. I was able to pay and waited for another nice young man named Taylor to update my car with the oil change information. I was out by 3 55. This was a very pleasant experience that I didn’t expect to have. I will continue to visit this location for my oil changes. I hope the manager of this location knows that these two men gave excellent customer service. Keep it up!

I just left here from getting my oil changed. When I pulled in my coolant level light and tire pressure lights were on. The attendant changed my oil in a timely manner and alerted me when they were finished. Attendant showed me my oil level and told me that all fluids were top’d off but I could see that my coolant was still very low he advised it wasn’t so he didn’t put any in. I told him my light was on and showed him that no coolant was in the tank. He then top’d off the coolant and said he checked my tire pressure and it was OK. When I drove off my coolant light was now off but my tire pressure light was still on, letting me know he didn’t check my tire pressure just as he hadn’t checked my coolant. This lady will Never go back there again.

I have used this place over the past 5 years! For the most part, they are very quick. The service… meh, this is the reason for the 2 stars. I will continue to go since it is close to my daily activities. The work their complete is great! Thanks guys!
HERITAGE
Valvoline™ has spent more than 140 years under the hood perfecting our lubricants to improve vehicle performance. As a division of Valvoline, Valvoline Instant Oil Change℠ is a part of that rich heritage. Here are a few of the milestones Valvoline has achieved along the way.
Introduced our motor oil in 1866
Brought first trademarked engine lubricant to market in 1873
Provided oil for the winning car in America’s first auto race in 1895
Introduced single grade oil to replace 18 other oils in 1939
Developed an all climate oil in 1959
Launched its first drive thru oil change in 1987
soooo, no question about it… They know oil!

I come here to change my oil, sometimes when my tire is low they put air in it for free.

My dad has worked on cars for over 20 years and still counting, so finding a good car place is very hard for him.
I’ve been here over 3 times already to get my oil changed, etc. Good service.
Now my dad is extremely particular about the way a car should be done. Even MY own car, if it’s «too dirty» to him or anything he’ll randomly take my keys and wash the car himself (yes it’s that bothering. Not even his vehicle lol). Therefore Im pretty positive my car is in good hands with Valvoline, he’s came here more than twice already (he comes when he doesn’t have time to maintenance car himself).
Today I went and the oil spots were taken, my dad (Mr. Impatient) was already groaning in the car. I pulled up, guy told me 5 mins to wait, then walked to front came back & told me «Nevermind just pull up to this empty one we’ll get you right now.» AWESOME!
I gave him my «lovers club car» (you get one after your first visit they sign it after each visit and you get discounts). I gave him my card and told him I’ve been there before but forgot to show the card. Luckily, you’re in the system so a card isnt necessary but he looked me up signed card twice and I got $ 5 off my service! MORE PLUS.
The service was quick & they didn’t bombard with questions trying to hassle.
I like this place and knowing my dad approves bumps to 5 stars!

My service was absolutely terrible! When I first pulled up the gentleman scratch that jerk told me to drive in but came off really rude. He rushed me out of the car rudely said «just keep the keys in the ignition and window down», without any ounce of politeness. When I was all done and ready to go he was ringing me up and I showed him a coupon which he had trouble applying. He did give me another type of discount to make it for it but just was rude about the whole thing. By the time he ringing me up about 3 others cars pulled up to be serviced and he just got mad. He said it front of me «of course everyone decides to come right before we close.» Customer service etiquette was out the window by now but you should NEVER say those kind of things in front of a customer. I felt so uncomfortable and I will not be returning. I do not recommend this place for anyone!!! The prices as well were outrageous, I have never paid that much for such a poor service. I am highly disappointed.

This is my 2^nd time coming here. They are close to my house so I don’t have to go out of my way.
They are very knowledgeable about their products and what they are doing. They also have you in and out which is what I LOVE most about them.
They also remember you! I love for businesses to remember you when you come back. This makes you feel appreciated and will come back. I do wish the waiting room was bigger because it gets crowded when they have morr than 1 customer at a time. I will return and I will recommend them to other people

Customers don’t appear to be a priority here. Went by on a Friday afternoon to get an inspection and was told it would be 45 minutes. I decided I would wait and an hour and 10 minutes later (after the ONE car that was there for the entire time was inspected) and since they were talking amongst themselves about cars I asked if they would be getting to me. They told me there was another car in front of me that pulled up only 30 minutes prior. First of all, I was there first, but over an hour is a ridiculous amount of time to go through an inspection. During that time frame there were at least 4 oil changes done with cars that came in AFTeR me. Needless to say I left and went to Spee Dee on Old Denton Rd and got it done in 10 minutes.
One of the guys at Valvoline told me that the guy was new, hence the long time it took to inspect, however no one was helping him or concerned or giving him guidance. Really poor customer service.

Great place to go and get an oil change, but sometimes you have to remind them to turn off the check engine light. (This replies to Jeep owners) Reasonble prices, but if you use a Foursquare check in deal depending on the employee they may give you a dumbfounded look, and am unsure which code to enter.
Check in on Foursquare, and receive a small discount.

I would rate these guys 3 stars. Here is my experience, about 2 years ago I went in for my wife’s oil change. Upon sitting down in the waiting area I heard some yelling and profanity. Then there was some very loud noises. I thought maybe a customer was mad about something but then I stood up and saw it was an employee that was trashing the place, kicking things and screaming at everyone. While I’m a man, I wasn’t packing a gun and got nervous and left.
I immediately tried to call the owner but they route you through the «customer service survey» on the phone, so I had to think of another way… I called some other Valvoline stores in the area and found a manager that KNEW the owner of this one. I was able to call him and report my findings. He immediately took action and removed that employee. My next visit was about a year later and everything was great, no crazy postal employees and they did a good job I think.
However, based on the review below… I’m going to crawl under the car and see if they actually replaced the filter. :/

Beware. After a friend warned me about the potential for fraud at fast oil change stations, I made some markings on the side of my oil filter with a sharpie marker.
Weeks later I noticed the markings were still there. They had not changed the filter. But they had given me the service receipt showing the charge for $ 65.00 for a filter and 5 quarts of synthetic. I won’t ever know if they even changed the oil. Because I trusted the Valvoline brand I did not even think to pay attention because I would not have suspected fraud.
As i said, beware.

This place is fast & professional. 13 minutes for an oil change, no hard sales pitch either. They explained what was recommended as far as manufacturer standards go. Be sure to ask if they checked the air pressure in your tires. I asked and the had forgotten. I think they get in a rush and go into «check the box mode» always better to ask then ride on low tires. :D