Embassy Suites Hotel-Raleigh Durham Airport

Seriously amazing stay here a few weeks ago. I was in town with my family for a wedding and my mom and I had the best service. The rooms were spacious, clean and the staff was so accommodating. The front desk had our room ready 4 hours early and asked if we wanted to be moved to the same floor as our other family members. Check in with a room change took all of 3 minutes. Also, the nightly HH with snacks is awesome as well as the breakfast. The omelette bar is amazing too and they even have it everyday. The real stars here though is the cleaning staff during breakfast. Seriously some of the nicest most helpful people I’ve ever met. When my grandma had a coughing fit one of the ladies ran to get her a tissue and a glass of water. The service here is phenomenal!

Wow what a stay. First the weekend was packed by all I can say it was filled by yahoos. The had no class on one incident that a gentleman waiting in the drink line say he was retarded. What a classy thing to stay. Breakfast was no better. No food and we waited for everything.
The hotel has seen it better days years ago. Everything does NOT work. We should have stayed at a motel ?.
This is the last time we stay here. We had great memories here but it is just memories.
Good luck. i like my odds at Vegas.

Friendly staff always willing to meet any needs that arise. They handled our large group well and with a smile at all times. I just can’t say enough about how awesome the staff was during the entire stay from check in/​out, catering, restaurant, room service, bar service, sales, etc. Meeting and event space is well run. Short walk to retail, bars, restaurants. Easy access from I-​40, RTP, and the RDU airport.

Previously, I have posted praises regarding the exceptional service and comfort of the Harrison Oaks Embassy Suite in Cary, NC. Since I am in the Triangle area frequently, I always choose to stay at that hotel. This week I was here for two days and had planned to return home today. Due to the inclement weather, I had to extend my stay. I must say, if I have to be away from home, I could not ask for more comfortable accommodations. The staff, especially Josh, Greg, Ricky, and Katina, treat me as if I am at home. Additionally, their delicious cooked to order breakfast and guest reception are free! This week I have dined twice at The Bistro, the hotel restaurant. The chicken enchiladas were terrific and the shrimp and grits may have been the best I had ever had!

When I travel for business, I expect to have, first a quiet place to sleep, good bed, then good wifi.
The place is so noisy at night! There’s a huge clim engine just outside of the building that is starting/​stopping every 10mn or so that makes the windows vibrate because it’s so loud.
I couldn’t sleep.
For the rest nothing to say.
Make sure you have a room far from this noisy engine.

I thought it was an excellent hotel. My room was very clean. The breakfast was excellent. They had excellent room service and a very friendly and helpful staff. They even have free laundry on the 5^th floor for an extended stay. I stayed there for two weeks straight and had a great time!

I would like to make an announcement, Embassy Suites is my new favorite brand of hotels. Followed by their little sister, Hampton Inn.
The staff here was so friendly. The front desk was great, the bartender (reception) was awesome, shuttle driver was on time and drove safely, engineers were hospitable, cooks were friendly, and the housekeepers are so detail oriented. Although the rooms are kind of old, all the amenities and services were top notch. The lobby is also gorgeous with all the fishes swimming around.
I really enjoyed the indoor pool. It was actually heated! I’m surprised because a lot of pools advertised as heated aren’t actually so this was a nice change. They also have a hot tub and a steam room. The gym is also right next door.
The managers reception from 5:30pm to 7:30pm is great. Complimentary select beer on draft, sangria, select wines, and select cocktails/​liquors. The bartender working was very nice. They also had complimentary snacks available like cheeses, hummus, crackers, chips, and mixed japanese crackers. It was all great!
We had to leave before breakfast was offered but they let us enjoy the pastries and coffee that was available. So that was really nice.
This hotel represents Embassy Suites so well! Great job.

Excellent Embassy Suites– and I’ve been to a lot. Very friendly service, we checked in at midnight and they gave us goody bags! They accommodated our need for a rollaway bed and went above and beyond in all there services. Good breakfast, and they were very clean and new. It’s also an absolutely gorgeous state, that helps ;). I highly recommend this place.

Made reservations in early May for our trip later in June 23^rd by phone, but when we checked in today we were told the reservation was made for May 23^rd instead and they have no more rooms. Front desk pretty much said nothing they can do and see ya. I know we should’ve checked the confirmation date, but we trusted they had it right since we talked to them on the phone. Customer Service is just plain horrible. Never going back here.

I was up in Cary for work and they put us up here for a few days. Overall a nice hotel. The front desk staff, AMAZING! Greg and Shanta were pleasant to deal with and cheerfully helped with anything I needed. The food was okay, nothing amazing, but still very good.
The room was very nice, the AC could have been colder. Housekeeping did a good job with keeping everything nice and clean. The bed was wonderful, and when I asked for extra pillows, they gave plenty.
Overall, a great hotel, excellent staff, and overall a pretty vaule.

3^rd time staying here and it’s always top tier. From check in the staff is great and willing to do whatever you need, making you feel welcome and wanted. The rooms are immaculately clean, and comfortable. The hotel is minutes from the airport and next to I-​40 for easy access to Raleigh and surrounding areas. The breakfast is included and the cooked to order omelets are great every time, a complimentary glass of wine or beer every evening just makes it seem like they are showing off. Just when my stay was about to be over and I didn’t think it could get any better I got bored and hung out at the bar downstairs where Ulrick provided great service, and I happened to order their hot buffalo wings, for which I am eternally grateful. Well done Embassy suites, well done.

I usually like The Embassy Suites brand because of the spacious rooms and breakfast, but this location really needs some updates and attention.
First, the rooms. The wallpaper was peeling in several places. The King sized bed was horrible. It seemed to have a big lump in the middle and I could never get comfortable. The bedding consisted of a sheet and the thinnest bedspread I ever saw. Considering the fact that the thermostat did not seem to work and the room was constantly freezing, I was shivering all night. Needless to say, between the uncomfortable bed and the cold temperature, I did not sleep much.
The housekeeping was just terrible. It is really my pet peeve in hotels when the liner in the ice bucket is not changed after it is used. I also had to trek to another floor to get ice every night since the ice machine on my floor was broken. Also, used water glasses were just left alone and not changed out. There was a leak on the outside of the toilet that kept leaving a rust stain that just never seemed to get cleaned. I was actually lucky my toilet worked as some of my colleagues complained their toilets were not working and maintenance could not do anything about it.
I was in conference all day long and the conference rooms were even more freezing than my guest room. When our trainer asked the hotel staff to moderate the temperature they replied that there was something wrong with the system. The only thing they could do to make it warmer was to turn the air conditioning off entirely. Since everyone was absolutely frozen we opted for that for a while, until we got hot!
The only reason this hotel earned a second star was that the food overall, from breakfast to dining in the restaurant. to the catering g was pretty good. The staff at breakfast was always very courteous and helpful. However, I really hope, my company does not have a meeting at this hotel until they do a complete renovation and begin better housekeeping services!

This hotel is very middle of the road. The ups:
–The location from the airport is great
–Free breakfast & drinks at night are nice
–The hotel staff is very nice and helpful at every turn
The downs:
–The hotel is clearly older and rooms haven’t been updated in forever
–If you’re a light sleeper don’t stay on the Northeast or Southwest side due to noise
–The gym equipment is nice, but it is pretty limited for a hotel of this size
I’d stay for the location and price, but just know you shouldn’t be expecting anything glamorous.

I’ve never been disappointed staying in an Embassy Suites and I have to say this was probably one of my best. the hotel looks brand new in the complimentary breakfast is what you would easily pay 12 to 14 dollars per person for custom made omelets fresh donuts pastries exceptional. The staff was always accommodating and I can’t say enough great things I’ll surely be back if I’m in the area ok by the way this silly little late but the elevators are some of the fastest operating elevators ever been in a hotel. I’ve never we did for an elevator they always moved quickly

I wasn’t here to stay in a room, I was here for a large group meeting that included light morning and afternoon catering services as well as a catered lunch.
The meeting room itself was clean, very presentable. Acoustics were terrific, the speaker was easily heard throughout the day. The folks swapping out the snacks throughout the day were a little noisy and did create some distraction.
The lunch was terrific, tender grilled chicken over rice with green beans, a salad, and pumpkin cheesecake for dessert.
Bathrooms were clean, hallways clean etc… It’s obvious that management here takes pride in the presentation of its facilities.

Very nice people and very nice hotel overall! All the staff was helpful and happy. Southern hospitality is something I’m not used to, living in Cali…

The lobby area is really nice. It has a waterfall and a pool and fish — very cool!
Warning: THERE IS NO FREE WI-​FI. You have to be a Hilton Honors member to get free wi-​fi. I asked someone at the service desk about this, and they were not very helpful or nice about it.
Everything else was standard.

A rather typical Embassy Suites (and that’s not a bad thing). Conveniently located a few minutes from the RDU airport, this served as my home-​away-​from-​home on a recent trip to the area.
I was pleased and surprised to be able to check in quite early as my flight plans had changed. This allowed to sneak in a workout in the hotel. Given the size of the hotel, the workout room was on the small side and was mostly cardio equipment. There were some free weights, but non-​cardio equipment was limited. The workout room had some nice towels for guests, but the sanitary wipes were out when I visited. On the plus side, there was a decent sized indoor pool.
The room was spacious, as is customary with Embassy Suite hotels. It was warm during my visit, but you wouldn’t know given the excellent air conditioning in the room. Water pressure was good in the showers and there were a ton of towels in the bathroom.
The breakfast was consistent with the brand in that there were a lot of choices available including the made to order omelettes, fruit salad, home fries, and bacon. There was also the ability to make a coffee to go, which I took advantage of. I missed the manager’s reception in the evening.
Overall, I would stay here again given the value it provided and the convenience to the airport. Additionally, the staff was extremely friendly and accommodating when I showed up early to the hotel, which I greatly appreciated.

Older hotel, needs a remodel and update. Front desk was very efficient and helpful fast check in process and without mentioning anything he gave me the hospitality suite/​presidential suite (thank you, nice touch). The room was huge, living room, bedroom, conference room. Again very old needs and update. I stay at many EB hotels and my one big complaint consistent across all of them is the king size bed is very uncomfortable and I never get a good nights sleep. The sheets some how always peel off the bed. This was no exception. So to remedy this I ask for 2 double beds seems to fix the problem. The breakfast is one of the greatest features of this brand and it did not disappoint. I’ve always loved the concept a slight tweak on a few things and this brand could see a rebound.

I’m reviewing Embassy Suites as both someone who has stayed there and someone who has planned events there with the staff. Both get 5 stars from me.
As a guest: The rooms are spacey and affordable. They are clean and comfortable to stay in. The lobby area is absolutely gorgeous. It’s a great place to sit and enjoy your free breakfast or drinks during manager’s hour (s). It’s also a great place to just relax with friends. The free breakfast has tasty options and customized omelettes. I would absolutely recommend Embassy Suites in Cary as a place to stay if you’re in the area.
As an event planner: We have hosted our scifi/​fantasy convention, illogiCon, here for 2 years now. Each year, the staff has been amazing. They are so accommodating, they help us make each year amazing. Our attendees love the space, they love their rooms, they love everything about the hotel. The staff is easy to work with and we’ve had nothing but a great experience with them.
Overall– I 100% recommend Embassy Suites for both event planning and just plain old hotel staying!