Uncle Bob’s Self Storage

I will never again rent from a national chain of Storage faciliites. They trap and manipulate you into spending the maximum amount of money. These places are booby traps for people who need a safe sound place for their stuff. I’m so glad to be out of there. No Pro-​rating at all! We only stayed there for TWO WEEKS and IT COST OVER $ 250. The climate controlled units are a little warmer than outside, but they are NOT as dry as they should be. In two weeks, we used up a huge container of Damp Rid. I hate these storage companies — they are scammers.
Also, the unit we rented was not the size advertised, as it had loads of overhead pipes. It was really false advertising… Good riddance to Uncle Bobs, Ample and Public Storage. I use local companies ONLY from now on!

I rented a storage unit from this facility for about 6 weeks during June and July of 2014. I paid the higher price for a ground floor (interior, climate controlled) unit so it would be easier for moving furniture in and out. Additionally, I purchased the required insurance policy to cover my belongings in the event of damage, theft, etc.
Upon moving my furniture out, I found that my couch and bed frame had significant water damage. I was advised by the staff to file a claim with the insurance company. Fast forward a few months, and I finally hear back from the insurance company that they will not cover any damage because they determined that rainwater leaked into the unit during a heavy rain, and weather damage apparently is not covered. I was told that it’s basically the same as if your house floods and you haven’t purchased flood insurance. I don’t recall any flood insurance being offered by this company, however, just the generic policy offered to all of their customers. I am now left with several hundred dollars worth of damage to my furniture in addition to the money I spent renting an interior, climate-​controlled unit, as well as insurance to cover damage to my belongings, only to end up with weather damage anyway. I might as well have just stored it someone’s carport. Would have been a hell of a lot cheaper.
I will say that their staff (Wayne & Brenda) are incredibly friendly and helpful, but only to some extent, apparently. The regional manager, Doug, wasn’t much help either.
You have to pay your rent in full for the month on the first of the month, and even if you move out before the end of the month, rent is not pro-​rated. Upon learning of the damage to my furniture, they did refund me a pro-​rated amount of rent for the month of August because I moved out on August 6^th, but had paid for the full month. However, I’m still out the rent money for the time I actually used the facility + the cost of the useless insurance policy.
At the end of the day, I won’t be using this facility again, nor would I recommend it to anyone else. It’s not worth the risk, especially if you’ll be using it long term.

Wayne and Brenda at Uncle Bob’s helped us organise a remote delivery of our furniture in Cary while we were still in transit.
We moved from California to NC with National Van Lines and didn’t want to use their storage because of excess cost. We arranged our driver to deliver to Uncle Bob’s, signed all the paperwork by fax, confirmed everything by phone and Wayne and Brenda couldn’t have been more helpful.
They proved to us that the move to take advantage of that ‘southern hospitality’ was the right choice!