Castle An Asia Bistro

I would never recommend this restaurant. The owner is very unprofessional. I’m appalled how he treats his employees, especially the young females. He is very verbally abusive. He also is not honest in his pay tactics. The cleanliness of the facility is poor and having a dog around a public kitchen is unacceptable. I believe this restaurant should be investigated by the health department and then closed down. I would never eat there again.
I read the reviews here as well as on Google and for a business owner to make remarks about a young worker the way he did, calling him lazy and stupid is appalling. I absolutely recommend boycotting this place. I too am a resident of Castle pines and will be recommending to the city to investigate this employer.

We will say that the sushi is awesome. We sat at the bar. It was fresh and beautifully presented. 3 cute high school girls working as hostess/​waitresses. Did not love hearing the crazy man in the kitchen screaming at the hostesses. Didn’t enjoy while eating and didn’t appreciate that those girls had to put up with it! Good would have taken a higher rating if not for the crappy care of employees in front of guests. John Holly in Lone Tree way better!

…instant one star for not serving any kind of Sushi «on Sundays», even though your sign says «sushi»!!
Just spent three days moving into a new house! Tired, sore… but excited to try the «sushi» place in the new neighborhood.
7:00. PM on Sunday and not a singe customer in the restaurant. …I doubt the dog walking around was a paying guest!
The two girls at the front kinda looked like we were interrupting their evening by entering.
Usually this would be an immediate «about face», but being tired and out of options we stayed.
Then they delivered the crushing news… NO sushi on Sundays!!! WTF!!!
Ugh…okay…again, it’s Caste Pines North and we are new, tired, and just want food. So we stick it out and poke our way around the menu to find out what is available on Sunday. Most of what we wanted wasn’t available. Really if it has any sort of. «Seafood» it’s not available on Sundays.
FWIW, I’m writing this review before our food has arrived!!! You know it’s bad when you haven’t even eaten yet and you don’t want to come back… the dog just wandered by our table… hope he wanders by again after our food arrives just to verify he isn’t the meal.
…50 minutes in and the food is here. It’s not too bad. Mongolian beef and Fried rice! Wish it were sushi.
Bottom line? The wine was pretty good! Probably going to buy it at the liquor store next time!

I do like the food, however the service and most employees are terrible. First when I was looking for a job I saw a help wanted sign in the window, I went in and asked for an application I was told they were not hiring. Not 1 week later I ordered take out for pick up (because delivery is a terrible horrible experience) and the girl at the hostess stand said it was her first day (maybe it was because I was a dude and not a pretty girl as that’s all that seems to work there) any who if it wasn’t the only Chinese food place around I would go else where. PLEASE SOMEBODY ELSE OPEN A NEW CHINESE FOOD RESTAURANT if I had the money I would

They are awful to their employees. I can not believe the reviews I have been reading from local castle rock residents. They are just young kids! Not ok!!!

Best Asain Food in Castle Rock with friendly and great service! Will now be my go to place for Asain food in Castle Rock.

This is an update to a previous review I wrote. Back then this place was three star. It has regressed seriously in the last year. I can no longer recommend this place at all. The service is so sub par that it doesnt even matter what the food tastes like. After numerous delivery orders that were wrong, late, missing items and other issues and after trying over and over to try and rectify with management (apparently the manager is whoever speaks english on any given night, but not really a manager) I have decided to give up on this place for good. I have watched over the years this place decrease in customer service, and it usually starts with the piss poor teenager girl that answers the phone and hosts. What a waste.

As the only delivery for chinese food in Castle Pines North… I struggle with my inability to NOT order from them as I love the convenience. However, in the 10 years that I have lived here, I have had more bad experiences than good with this establishment. They are continually excessively late with deliveries (2 hours is ridiculous). They continually «forget» items that you have ordered and paid for. The owner and/​or manager (this is an assumption as I really do not know what his role was) is abusive to the staff. Actually humiliated one of the waitresses in front of the entire restaurant to the point she was crying. The food is decent… the customer service IS NOT. I only wish we had another option. My one star rating would be a zero but I do not think that is an option.
P. S. Forgot to mention the dog they had running around the restaurant in years past… Really??? Where is the health inspector when you need him.

Amazing food first of all. This place has never been busy but for a nice quiet dinner date I highly recommend it, just laid back and pleasant staff

Let’s review the facts. Good food, great location. The parking lot is full as it is shared by two other bustling restaurants. There is very little business in the Castle An and I have to demise it is the poor service, starting with the sulking front reception (she acts like she would rather be off doing her nails). She was however very efficient in placing the menus on the table after we struggled to convey we were there to be served. It got worse from there. The one sole waiter is rushing to be at the ready for the two occupied tables, but his support staff of one consists of a non English speaking eastern gal who was on her phone at her station. The bottom line is she needs a new job. Any job for her should be anywhere except in a service position. She is beautiful albeit CLUELESS. I love a challenge with other languages and it should have been an easy over. This gal dropped off our bottle of wine off leaving two glasses and a screw top bottle, not pouring our glasses and walked away. REALLY? She must be the owners family or she would have been fired long ago.
This restaurant has been in Castle Pines a long time and is likely surviving on the take-​out business as they can’t be making much of a profit. Oh… Have I mentioned the food is fabulous?

This place is awful! The food taste old and gross. My friend worked there for about 3 weeks and said they dropped food on the ground, then put it back on the plates and there was a dog in the back kitchen. If I were you I would stay clear of Castle An

Tried for the first last night. Food was good, restaurant was clean however they need to work on customer service. It appears from reading the reviews this had been an issue for a long time at this place. Only 1 server and she was struggling. There appeared to be others in the restaurant that were not doing much, the sushi chief just standing behind the bar, cashier just standing behind the front desk. No team work and lack of appreciation for a paying customer. Lastly, I was surprised to see another customer with their dog, didn’t appear to be a service animal sitting at a booth. They were feeding the dog and the dog was wondering around the dining room. I love dogs but there is a time and place and a restaurant it is not.

First of all, food was excellent. But too have a nice a dining experience, a few things need to be changed. 1. Ambience– Lights way too bright in dining room, turn them down and add some music and candles. 2. Service-​Only had one server and service was very slow. Hire more servers. 2 simple things would make a huge difference!

We’ve been here twice now, after moving here from Seattle. Great food, very fresh sushi, nice variety with Thai, Chinese and Japanese. We can always get in and just love it!

I go here a lot ONLY because I live so very close. Worst service. Take out habitually takes 30 – 45 mins and they have given me the wrong order literally 3 times in just the past year. Food is average at best

Our experience with this place is that it has great delivery service and good food, however… going in the restaurant is not a good experience. We just went there for the 2^nd or 3^rd time the other day to grab some take out, and we were ignored by the teenagers working in the front. They were both answering the phone repeatedly (for delivery orders) but did not bother to say hello, I’ll be right with you, or seat the other customers waiting, or request more help from the back. It’s a shame because they have a nice little restaurant, and they won’t wait on people right in front of them. We finally said something to the girls working and they told us just a minute, and stood there adding up receipts. It was incredulous. We’ll just order for delivery from now on.

We just stopped in to have lunch and stood at the hostess stand for 5 minutes, without any assistance. We rang the bell that was on the desk, called out hello and walked to the middle of the restaurant hoping to get some help. If the owners are wondering why there was no one in there it could be because they walked out after not being served like we did. Very disappointing

Walked in to a place with a nice décor and not very busy for a Friday evening. Wide range of Asian dishes from Korean ownership. It always disappoints me when this doesn’t include Korean options and why is this so commonplace?
Had some Sashimi which was good, Spring Rolls that were unremarkable, Miso soup which was very good and Pad Thai which was tasty if not entirely authentic.
Sapporo and Kirin available.
Server was enthusiastic and seemed to enjoy his work.
We’ll go back. Certainly for a good meal without a wait.

I don’t review often but this forced my hand. I used to love this place but the last two experiences have been awful. First, I called for delivery and they wouldn’t deliver even though it was well within delivery hours. they said it was slow so they released all their drivers. second, I call for delivery again and now they don’t take debit cards. but they take a check. who uses checks nowadays. seriously. the food shows up and is ok. other than the fried rice. worst fried rice I have ever had. it looked and tasted like rice soaked in chicken stock. for the price I expect better. they have been better. not sure what happed. I used to tell people I knew they had to try it. now. I think I have ordered my last Castle An.

The first thing I noticed was the restaurant was totally empty. However, it was very clean and nice inside. I had the Chicken Chow Mein. It tasted identical to the one that is sold in King Soopers (La Choy) So nothing special. I also tried the Sesame Chicken. It was good and the chicken was tender with a nice flavor. The Egg Drop soup was mediocre to good and the Fried Rice was a joke. There was no egg or veggies in it. According to the server they don’t put veggies in it and I saw no egg at all.
Two things will bring me back here but not as often as I hoped. 1. The sesame chicken was good. 2. I want to try their sweet and sour pork. Mainly because I ordered the crab wontons, which I liked and the sweet and sour sauce served with them had a uniquely good flavor. Most sweet and sour all taste the same. This one didn’t.
One last comment. They have a Sushi bar but when I was there they posted a big sign at the door that said «NO SUSHI TONIGHT»