Wilhelm Automotive

Love these guys! Mike and Ernie are friendly and knowledgeable about cars and my car (s) in general. Always willing to explain costs and options for repair. Got great advice when i took a car in for an evaluation after i bought it.

This was the first time I brought a car in to Wilhelm. They were very friendly and got me in right away. I knew what the problem was within the hour. I will definitely be bringing my car back to Wilhelm for service.

Just moved here and have found our cars new automotive shop. Super nice people good price and excellent service. So glad we found Wilhelm Auto.

Great service. Joe our mechanic is so helpful and so patient with all our questions. They keep cost low and service high! Great job !

I’ve been taking my car to the super nice people at Wilhelm on Cave Creek Road for years. They do excellent work, as many shops do but the deciding factor for me was how honest and trustworthy they are. This is critical when it comes to auto repair. I know they care about their customers safety and their budgets. You’ll know if a repair can wait or if it’s needed right away in order to keep you and your car safe and on the road. I recommend them highly.

This service garage has been our repair shop for years and are always honest prompt and repairs are reasonable costs. They don’t try to up sell you. But will help you repair your auto correctly. I have taken my autos to several of heir locations and the service has always been outstanding. 5 stars for this company !! Greg & Diane — No. Scottsdale AZ

I want to thank you for the excellent service I received. My Chevy Tahoe had a list of repairs I wanted to get done and I am glad Wilhelm was there. I don’t like getting auto repairs as they can get costly. I get that uneasy feeling in my stomach every time I have to deal with auto repair shops. Wilhelm totally changed my experience around. I am not sure who else I would trust. Me and my family just moved from New Mexico and didn’t know any auto shops in town. Wilhelm was recommended by my in-​laws who used to live in Cave Creek 8 yrs ago. They never forgot the good service they received so they made sure I knew about Wilhelm as a place to go for any vehicle problems. Thank you for the wonderful customer service provided by Amar and especially Mike who provided me with timely feedback, patience and answered my questions no matter how many times I called. I want to thank Susan for the courteous drop off and pick up. I also want to thank the mechanic initials JM who of course did all the repair work behind the scenes. Thank you!

The associates at the Cave Creek Wilhelm are amazing. They are consistently pleasant, always willing to help and answer questions and always with a smile. Their expertise is obvious and they always do the best thing for care and driver.

Very honest and fast service. They quoted me a price and even though the parts ended up being slightly higher, they only charged me the quoted price. Will return for service again.

I brought my 05′ Toyota Prius in Wilhelm Automotive on 04/​20/​2015 to have the Hybrid battery serviced. The Red exclamation was lit and I was sure it was probably a bad battery, but needed confirmation from someone that routinely worked with these vehicles to validate. My vehicle was serviced at the scheduled time and a service agent quickly called be back with the bad news to confirm my suspicions.
Wilhelm Automotive would have been able to complete the work, but unfortunately the quoted price for a new hybrid battery was more than I was wanting to spend. With this being said however, the quoted price was in-​line with what dealers would charge or any other mechanic for that matter. I don’t feel I was being price gouged, but rather being charged a fair price.
I would recommend Wilhelm Automotive to friends and family and will return for future service needs.

Can’t beat Wilhelm Automotive for fast, friendly, and professional service. They do what needs to be done and advise you on things that you may want to get done. No pressure trying to sell you service you don’t need. Honest and competent — you can’t ask for more.

I took my CR-​V to these guys for a check engine light and weird shuddering while idling. They did some maintenance, but after I got the vehicle home, the light came back on. When they looked at it again the next day, they realized the repair was a lot bigger than the diagnostic revealed, and way more than the car was even worth. They refunded me 100% for the work they did that didn’t fix it, and then offered me advice on how to get a waiver for emissions. I was glad they helped me out.

I wrote review a while back and since then have sent them a letter alleging their misconduct. So far I haven’t received a response; they pretty much just ignored me. Worse yet, they ignored their responsibility to actually fix the problems they caused. I caught them red-​handed cheating me, and the parts they say they replaced actually are the original parts that came with the car, complete with the wear and tear. Simply put, they didn’t do the work.
That’s not the kind of business I care do work with. This is not a sour grapes review; I simply take my business elsewhere.
I look at all the positive reviews and maybe they’ve had some good experiences. I write my review only so that others will be informed, and can make wise choices.
Buyer beware.

Had our 2010 Honda in for a 60k service. Timing belt and water pump replacement along with brake pad replacement and throttle body cleaning. Great work by Donald the mechanic and Jessica our service writer.

DH just reminded me to write a review for Wilhelm.
Nicest, most honest group of guys ever. They are so cool you just want to hang around the desk with them! Every bit of work they have done for us has been prompt, done correctly the first time, and reasonably priced. Once they missed something after diagnosing our vehicle, but when we brought the vehicle in for the actual work, they took care of that gratis because, as Ernie said: «We should have caught it during the diagnosis.» You got to appreciate the kind of ethic and integrity.
If you live anywhere near, they are the go-​to repair guys! Oh, heck, even if you don’t live near, they are worth the drive!

Daniel was great, he worked with me to prioritize several repairs and even had a driver pick up replacement tires to help me meet a deadline. Wilhelm was efficient, friendly and went the extra mile to have my car ready when I needed it. I’m new to Cave Creek, but will be sticking with Wilhelm!

I went in to get a quick diagnosis on my muffler. The two shop guys standing in the office joking around and the gal at the desk said they were just too busy. It might be a couple days before they could look at it and I would need to leave it for several hours. The place I ended up taking it to checked it out in 20 min and were swamped with customers. I won’t go back and wish I could of kept my business in the 85 331.

A helpful team. Always there to fix something here and there quickly and answer all my questions. I have had great service with them a few times now.

I find it incredibly hard to believe that this place has such glowing reviews. I’ll give them credit… the customer service is awesome and they’re super friendly. Unfortunately, after several separate visits with two different cars I can say I’m more than happy to be taking my business elsewhere.
I took my old car in for a new air conditioning compressor and ended up with loud rattling and vibration they «just can’t find.» It was clearly messed up.
Boyfriend went in with his car numerous times for the axle seal on his car. The first time he brought it in the issue was identified, he was told that the parts would need to be ordered and was sent on his way with the car. One week passed and he hadn’t heard from them. It was clear when he finally called that they dropped the ball and never ordered the part as numerous obvious excuses were made. Finally the part comes in and they went to work. After bringing the car home fluid was leaking all over the garage floor. When he brought it back he was told that they didn’t have the correct tools and just tried to make do with what they had but would order the correct ones to fix the problem. One year later and the same issue shows up on the other side. He brought in photos of the fluid and area the part was leaking. When shown the photos and after looking at the car they say, «well, it’s dry now.» Hmmm…

Very friendly staff. Took my car here for the first time and was very pleased. They quoted me a price and when I went to pick up my car it was actually 25 bucks less than the quote, they also notified me of coupons/​specials that was going on that would help me save money. I would take my car back here again and again.