Simply Mac

Visiting from out of town we were in desperate need of an Apple Store, Simple Mac being the closest store to one we decided to give it a shot. The store was clean and nicely laid out, and actually a lot calmer than an Apple Store where there are usually people everywhere and in everything! We actually had time to look around and they had a really good amount of products available. They aren’t super pushy either which is a big plus to be able to actually check out all the products and breathe! We ended up being helped by Matt (awesome customer service and would totally recommend you talk to him) super friendly, approachable and genuinely concerned about what you need as a customer. He was eager to help us find a solution to our problem and it was all around a great first time experience especially being new to the area. Thanks Matt and Simply Mac! We will definitely return when we’re in town again!

Awesome store! They helped me with my new iPhone 6 out of warranty issue to get me a replacement. They helped with bringing all my phone data over and I left with a big smile. Very experienced and knowledgeable staff.

Great addition to SW Dallas County. No longer have to drive to Dallas or Fort Worth to get or service Apple products. Staff is very knowledgeable and friendly.

Not sure why this store has bad reviews, except maybe satisfied customers just get on with their lives and don’t Unilocal.I’ve been to this store several times over the past year, last week being the latest, with questions/​problems with ipad and iphone. Every time, and I mean every time, I received help quickly and efficiently.
Last week they replaced my ipad and while I was there got them to look at my (old) iphone which was dropping calls and having audio probs. They fixed it with whatever tweaks they did, and told me if It continued to have problems, bring it back and they would see if they could do more.
If I had any criticism, it would be that when you enter store, you just stand there. There’s no sign in. There is a computer that some people sign on to, but no direction to do so, and they don’t seem to use it anyway, they just try to remember who’s next. It ‘s a little confusing maybe for customers, however they had 5 people working and although the store was crowded, the wait wasn’t long. I MUCH prefer going to this store than going to Apple store in Ft Worth and Dallas, where not only is it quicker and closer, but you don’t have to deal with the snotty, arrogant attitudes Apple employees have, after at least an hour wait. I’ve aways figured that if I’m not satisfied with answer from Simply Mac, I can always go on to the Ft Worth Apple store. But have’t had to do so since this store opened.

Went into Simply Mac because my 2 month old iPhone 6 would not charge. I tried 3 different chargers, outlets, hard resets, etc at home and phone would not read charger. I didn’t wait more than 5 minutes, so that was good. Advised the guy of the problem, after which he proceeded to test my phone on his chargers and laptop. He then took a small tool to clean the charger space on my phone. He advised me that it was clean — no lint or dirt. Makes sense, it’s 2 months old. He then took my phone to the back and returned stating he couldn’t find anything wrong internally and they were going to replace the phone. He said it shouldn’t take more than 10 minutes. He then proceeded wiping the data from my old phone to prepare the new one. This is when things went downhill. Ten minutes turned into 45 minutes. He went back and forth from the back of the store to his laptop with the new phone. Another five or so minutes later, he returned stating Apple had not yet approved the phone swap. Now imagine my confusion. My phone, that he had just wiped clean with 10% battery life was not fixed and on top of that I did not get the new phone I was advised I was going to receive. To top it off he said, I could just go directly to Apple or wait until Monday for their approval. I left with the impression I would not hear from them. It seems to me that you would verify the approval of the phone swap before you wipe someones phone and drain the little battery life they have. To say the least, I was extremely upset. We’ll see how Monday goes.

DO NOT GO TO THIS STORE if you value your time, appreciate well-​trained/​knowledgable staff, and like to be treated with respect as a customer. These people, although friendly, do not know what they are doing, and to make it even more unpleasant, they don’t own up to their mistakes. Personally, if I had given a customer the run around for two weeks, having them make three unsuccessful trips without the issue resolved, I’d profusely apologize and do whatever it took to make them a happy customer. The truth is the managers at this store couldn’t possibly have real training on properly handling problems. They instead say things like, «I’m confused» (no shit, Sherlock, join the club) or words that imply they couldn’t have possibly made a mistake, when in fact, they had-​EVERY DAMN TIME. I’d drive to another city to avoid this place. Trust me, you’ll save time! So, now I’m off to have the issue resolved somewhere else after a good five hours of my life and a tank of gas have been wasted.

Simply Mac is simply impossible to use! It’s close to my house, so I’ve tried several times. They NEVER have what I want, but today, they were at least close, so I decided to buy two 2 TB drives instead of one 4 TB drive. It’s basically the same price, so no problem. I gave them my tax exempt form, no problem, let them take all kinds of personal info from my check, only to find out that THEY DON’T TAKE CHECKS! Even company checks with full ID! Never again! These people are amateurs!

Avoid this store!!! I dropped off my iMac in August of 2014 for repair. They told me I had to order the parts for its repair. I ordered a new LCD. They put it in and said the new one didn’t work. They told me to order another LCD so I did. They never called me with an update so I finally drove back to the store and now they say it’s the video card. They have had my Mac for 6 months now and say the they never should have taken my Mac for a repair so they won’t charge me but now I’m stuck with a LCD that I paid $ 150 for.
I also bought an iPhone 6 plus in October and they said it would ship in November. I finally got an email saying they couldn’t fulfill my order and it was canceled.
This store stinks!!!

I have never been so frustrated with a store. I have worked for three months trying to get a email set up with the store to watch for specials for the ipad air. After visiting the store four times and numerous phone calls and an additional email added I still receive nothing from the store. The custormer service is so lacking I wonder if the management even cares. I always try to shop locally to help the Cedar Hill merchants but I will make an exception and travel to an Appe store for my ipad purchase. Unbelievable!!!

If you live in the area and you don’t want to make the drive to the nearest Apple Store, the extra gas may be worth it. Their check in system doesn’t seem to be well thought out they don’t keep a person at the register to help people who know what they want and want to be in and out — which was the case for me and I ended up waiting half an hour just to buy a car charger I was in a hurry to get. In fact, I am writing this review while I am waiting. The star is for the open, clean environment and that is it.

I came in on Monday, feb 3 around 2:30’ish. At the time, was an older couple being helped and a younger couple waiting behind them. This put me 3^rd to be assisted. The store employee never spoke to me but we did make eye contact which to me meant he acknowledged I was there. For about 20 min or so I browsed to store waiting for my turn. The older couple left and shortly after a man came in to fix his MAC computer. The associate greeted him immediately and proceeded to help this «new» guy who just entered the store. The younger couple and I both looked at each other with confusion. I became instantly agitated and left. All I wanted was a warrantee on both my iPhones. It would’ve been nice if he could’ve communicated with us… either he was the only assoc or will be with me shortly? Something to that effect. I was very disappointed with my experience and the waste of time. This store needs more experienced cust svc reps.