Fast Fix Jewelry and Watch Repairs

I stopped in to get a new watch battery after Zales (where I received the watch from) didn’t have the correct battery. I just wanted to get it done, so knowing they had bad reviews, I did it anyway. I was shocked when the lady told me that it would be $ 29.99 to get a new battery. I remembered them being about $ 5 to replace 20 years ago. That’s 600% increase. Whoa. I paid it anyway since I was already there. In about 20 minutes they texted me to say it was done. It seems to be working fine. I’m just sorry I didn’t use the Unilocal 10% discount.

Came to the store to get the watch band adjusted. Cutter attended to us. He’s very helpful and accommodating. Good customer relations. We came here to Austin from California to visit and it’s nice to find someone who can provide good customer service. He’s such an asset to this company.

Horrible place. $ 20 for a battery and $ 20 to take two links out of a watch! My son went there and I was appalled with his receipt. I went there to question the costs which the girl had a script in her mind. Never will I go there for any repairs. She was rude. You can get a battery for $ 5 at Time Masters.

2 attempts with these guys and their price was so high both times I decided not to have them do the work.
On the last try they quoted me 70.00 for eyeglass repair, IF they had the parts and no guarantee the finish would look the same after the repair.
I was referred to another source (EZ Frame Fixer on E. Cesar Chavez) who quoted me about 30 bucks with a guarantee the finish would look the same and repair in about 20 minutes while I wait. And a 30 day guarantee.
Why would anyone deal with Fast Fix I have no idea.

Went by today with my watch to see if they could do a quick repair, a screw came out. They wanted 2 hours and $ 30. I think not. I was given a tidbit of information from another local repair shop… the location in the Barton Creek Mall usually costs about ½ as much as the one in Lakeline. Not sure how that’s possible but depending on your repair, it might be worth the drive. A friend of mine stop bringing her watches here for battery replacements — go to Batteries and Bulbs, great customer service and prices!

This place is just OK. They are located in the mall. I just go there to have watch batteries replaced. I have used their services around 4 times. They usually replace a battery in 20 to 30 minutes. The cost for me has been in between 20 and 30 dollars. The staff is alright. Some can give off a creepy vibe. They try to up sell you stuff/​services whenever possible. Their batteries have a one year warranty. Yup, that about sums it up!

I am actually very suprised by the other reviews to be honest. I’ve been going to Fast Fix for over a year. My glasses broke, and the bridge on the nose band had snapped. My eyeglass store where I bought them refused to help me. So I took them to fast fix.
It took a few hours, they fixed the band and they gave me a 6 month guarentee on the work.
The next week my precious 4 year old decided to «help» me get ready and handed me my glasses and rebroke the band on the nose. Fast fix took the time to fix them, this time it took 3 days, but they were fixed and working fine.
In total thanks to my dear little girl, I had to go back 3 times to get them repaired on the nose. I don’t blame them for the rebreaks, I have a kid that will «help» me to death wether I like it or not. Every time however, Fast Fix was there to fix it.
Last night I took them my ruby ring to fix the crack in the band. It’s fixed and fantastic and the first time I’ve been able to wear this ring in 6 years. I
Are they pricey? Well yeah, but when is jewelry not pricey or metal not pricey right now? Look at the current market value for any precious metal and tell me that fixing it or replacing it won’t cost a fortune. They are fair, they do good work and they call you back when it’s ready.
Hope this helps someone!

UN-​ARMED ROBBERS!!!
$ 49 to replace battery in Tag Heuer watch
$ 69 to replace battery in Omega Seamaster watch
Prices go even higher for other FINE watches… Rolex, Cartier, etc
SAVE ur $$$, head to TIME MASTERS in Avery Ranch, home of the $ 5 watch battery!

Stopped into this place to have a crystal replaced for my Burberry watch and they said up to one week and were unable to give me a price. Also, charged a lady double what I paid for on a battery replacement while she was in the line in front of me, walked down the mall and got the crystal replaced in 20 minutes for $ 22. Glad I was reading the other Unilocal reviews while waiting in line!

there should be a little red window sticker for places like this which states «people really dislike us on Unilocal»
for good reason. absolute ripoff. noticing a trend here?

I had a watchband resized, and they charged me $ 80. After they fixed that, I realized I needed a battery, but for whatever reason, it was going to cost the cost of the battery PLUS a fee, since I didn’t do it at the same time as the band. The guy who waited on me was cocky and rude. I will NEVER do business with them again.

Wanted 19.99 for a watch band pin! I started laughing. There were two guys standing around on a Sunday with no one in the store and nothing to do.
Just so you know, 360 watch pins are around 7 bucks on ebay with free shipping.
Total rip off… do not go there.

I needed to replace my iPhone 4 with the cracked screen. We were in the mall (eck, but the tween girls wanted to go there), and I saw a sign for a $ 85 iPhone glass repair, 1 hour turnaround. What a deal!
They did a decent job, except, it turns out it’s an aftermarket screen. Works fine, but there is a distinct blueish tinge on the off angle viewing. This would be ok, but they didn’t tell me beforehand.
No like, no like so much. :(

Wish I would have read the prior reviews before my visit. I took a few pieces in for repair, and was shocked at the price, but not having had jewelry repaired in many years, I didn’t know what to expect. But it was one of those times in the back of my mind where I was thinking, «really?! I have a feeling I’m being ripped off.» Especially with one of the pieces – the lady waiting on me asked the manager, «would this be about $ 5?» and he said no, it would be $ 20.
Also, when I think of «fast fix» I think of not having to wait long, but they told me it would be 2 hours before my pieces were ready, so I had to wait around at the mall for a lot longer than I wanted to.
I do have one positive comment however, they did untangle a horribly tangled necklace for me while repairing it and did not charge me for that.

Beware. I was getting my watch battery replaced and thought I would ask them to check my diamond ring. I was told it should be re-​tipped right away so I didn’t lose any diamonds, only $ 129. Went to another more reputable jeweler, and they told me setting was fine. They also tried to sell me on getting watch band cleaned for $ 20 to get rid of dirt and dead skin. These folks have lost my business.

Prepare for a rip off. Turn around, don’t drown in the sea of bs they dump on you. Apparently, you will pay on a scale that matches the watch manufacturer and type of watch you bring in.
Went in for a battery replacement and with a straight face, she said they offer a plan for 5-​year free replacement coverage at $ 134.99. Having thought she maybe added too many numbers to arrive at that figure, I told her I just want the battery replaced without any warranty. She then said to me with an equally straight face that the battery replacement would cost a mere $ 84.99. I told her I just wanted ONE battery, and she repeated the cost.
It was at that point another employee fed me the «well if you send it off to Italy, it will cost you twice that much to get it replaced. You are actually paying for the service, not the battery. Because it’s swiss-​made, it must be repaired in a pressurized chamber to prevent atmospheric corrosion blah blah blah…» Promptly said thanks, took my watch back, and went to another jewelry store in the mall who took care of my watch at a much more planet-​earth price.
While that was going on, my wife was listening to the same employee who chimed in about pressurized services tell another customer that «the original battery is ‘factory fresh’ so any other battery you use will have a much more limited life, that’s why you need the 5-​year warranty.» Wow.

I would rate this place zero stars. I went in to get my battery replaced for a nixon 51 – 50 watch. The person at the counter looked me over, and the looked over my watch and mentioned I could get a 5 yr service plan for 50.00 dollars. Then when he noticed my hesitation he said I could do a one time battery replacement for 26.00. Wow, great deal huh? He was just trying to get as much money out of me as possible. What a punk.
Needless to say I avoided this place. Read online that the 5 year plan goes for about half that price. Went to another shop and purchased the same 5 yr service plan for less than half of what these guys offered. Punks.

Went in to have a watch battery replaced. Talked with Ricky, the manager, as the guy in the back replaced the battery. Seemed innocent enough until the total rang up at $ 29.95 plus tax! I paid, left feeling stupid, and saw another jewelry shop right around the corner. They do the same repair for 11.99. Fast Fix will not undo this work and the Ricky claimed he told me up front about the price. I said he didn’t, and even repeated back the conversation we had during the repair, to which he smiled and replied «We record everything on DVR, I wouldn’t just say that.» I asked if we could review the tape together, and again he smiled and said it would take days to get it back. Funny, but my DVR works in just seconds! This guy was smug, I felt swindled, makes me want to spit.

Don’t even go there! totally RIPOFF!!! I’m so mad at them right now (and mad at me for going in there).

STOP! Before you go here, decide if you want to be ripped off.
I went here to get my sterling silver ring resized. Even with a coupon (which are available on their website if you still want to be overcharged with a coupon) it was about 50 bucks to resize it. We picked it up about 3 hours later and low and behold it didn’t even fit me! We had them take it down to a 7, and when it was still loose they pretty much just said «sucks for you». I found this other place, Z&M Jewelry Repair and Moses fixed it in 10 minutes for 10 DOLLARS!!! He even said that my ring was a little over a 7, I HATE YOU FAST FIX!