U-Haul

They over sold and couldn’t accommodate my reservation at the last minute! Apparently, if they don’t answer their phone, a regional office picks up and gives out incorrect info. Very frustrating. Won’t use them.

Ran into a snag at 9 am the day of my move and needed a second truck. Google told me this was the closest location to my new house, so I figured I’d give it a shot. I drove over and met Andrew, who quickly understood my situation and that movers were waiting on me back at my house, and hustled to get me a truck in just a few minutes. The truck was in good shape and ready to go. I turned the truck in that night and called Andrew the next morning to make sure there weren’t any problems. Overall, quick customer service, painless process. I’d gladly use this location again if I needed to (but I really don’t want to move again any time soon!).

I have rented from this location a few times. The last time was when I rented a car dolly to tow a car back to Dallas after the engine blew up… after owning it less than 24 hours (ughhhh). I was pleasantly surprised by how the manager went out of his way to take care of me as a customer and make a really crappy day a little better.

Tried to reserve a truck and storage unit. I must have really been putting the guy on the phone out because he did not want to help at all. The uhaul website said what I needed was available and he didn’t want to even talk to me.

WARNING! Very bad customer service. Gate is broken, so security is out! If your unit is near front you can’t get in without pleading for Uhaul trucks to be moved, then you have to endure the crudeness and unprofessional manner of the manager and his employees! Beware! You have been warned! Many nicer places on Parmer and 1431. They will appreciate your business!

Reserved a cargo can earlier in the week for Saturday morning, got a call from one of the owners that morning. Letting me know the customer was not bringing the van back in time for my reservation. I was very upset but it was hard to stay upset because they were so nice and understanding about my frustration.
They give me a few alternative options and in the end, I moved my stuff, it was affordable and everyone was happy!

We had to do a house move recently. I booked a U-​Haul unit for 1 month to store my family’s belongings as we had a few days between giving up our last home and taking our current home.
When I turned up to take ownership of the unit it was somehow double booked. We were unable to take the unit and I was extremely disappointed and concerned as this had already been a very stressful move (my most stressful move yet and I’ve moved internationally and nationally/​locally many times). I left disappointed wondering what else I could do with the belongings of me, my wife and my three kids. We were going to be staying in a hotel for a few days between having a home and now having no way to store our belongings was extremely stressful.
Within 10 minutes of me leaving Charles phoned me and apologized again but told me he had worked out a solution that would allow me to use the storage unit for 1 month to meet my need and enable a successful house move. Charles had contacted the other person involved in the double booking and worked out a solution that would meet both our needs. I returned to U-​Haul to complete the transaction and Charles then went on to give me a number of discounts on truck rental and padlocks. The move went off without a hitch.
Even though there was a double booking, Charles went above and beyond to find a solution that worked for all involved, gave a number of discounts to ease the stress of the situation and provided me great customer service through the whole experience. I recommend this U-​Haul location and Charles to anyone who needs storage and moving services help to/​from/​around Cedar Park/​Austin/​Roundrock TX. Charles is a rock star at customer service and U-​Haul should recognize him for his willingness to support his customers. Thank you for all you did Charles! You made a stressful situation a great outcome. You ROCK!

Tried to rip me off! The rental agreement I’d signed said there were 60 more miles on the odometer than there were when I got into the truck (which was pretty dilapidated)… Had I not checked, they would have over charged me by about a hundred dollars! The guy with the beard was rude to my wife about whether or not we’d actually paid anything online to reserve the truck (a deposit is required, but he wouldn’t acknowledge it), and was just kind of a jerk about it. When I explained to him about the mileage, he signed it saying there wouldn’t be any problems, but when I got back, the other guy said there was nothing he could do and tried to charge me $ 174.00 for driving a TOTAL of 30 miles. I then watched him and the bearded guy who came back in the room, try for five minutes to figure out how to work a calculator to adjust the price. An honest mistake is an honest mistake, but given the fact that there was absolutely NO effort to be nice, I’m not inclined to believe it was so innocent. Anyway, there are simply too many other Uhaul places out there to justify going to this place… BAD IDEA, AVOID AT ALL COSTS!

The service inside was horrid! The red bearded guy was a complete jerk to the whole store as there was several people waiting in a line and he made rude snarky comments. The girl w/​black hair didn’t say a word to ANYONE, she was slow and acted like she had no clue what was going on. I was standing in line for over an HOUR to get my truck to move and it was a terrible experience. I will not be going back to that location and will steer all my friends and family away from it as well.

Terrible. Rented a unsafe truck. Poor customer service.

All in all we had a good experience here. We rented a unit for one month. We needed to sell some things that didn’t fit into our new apartment down the street so we rented a space.
The employee’s were accommodating and helpful. At one point when we were selling our couch one of the guys came out and helped the ppl buying it find a trailer that it could fit in. He for sure went above and beyond with the way he was helping. He didn’t make them come to him he came out to our unit, measured the couch and then went and found them a trailer (they didn’t have any) at another location. He made the sale easy for us!

Elderly Employee was SLOW!!! Oh my goodness, waited a half hour to rent a trailer. I should have done it online, now I know! Not only did he take forever to enter all of my info into the computer he didn’t even submit it! The following day my husband went to pick up the trailer I had «reserved», but nothing was in the computer! The manager didn’t care that we didn’t have a trailer or try to find us one in the area. Total butthole. Luckily we went to the Uhaul in Leander and received great service during a stressful time!