The UPS Store

A+ service from Ray. Hooked me up with a Comcast return (much better than dealing with Concast directly) and got something printed off my phone.

Very cool staff here. Fast, knowledgeable and very helpful!
In and out in 10 minutes less!

I’d originally put a very favorable review of this store after they helped me send a picture to my son in college in Tennessee. The only reason for one star (vs 0 stars) is that the two gentlemen who are employees at the store were very helpful to me — at least until I had a problem.
The picture arrived on time. Unfortunately, it was not packed well, and it arrived broken. I went to the store the following day, and the owner was not around. The two employees in the store were very apologetic. One of the workers said that the owner would at least refund me my $ 38+ UPS shipping fee and possibly more for the frame and pictures which were damaged. The employees said they would have the owner call me the following day.
…a week goes by. No call or email from the owner. I drove to the store a third time. The two employees were again, very apologetic. Fortunately, however, the owner, Dottie, was around this time. She wasn’t as pleasant to me as her employees had been. She told me that they had turned in a claim to UPS the day before (again, I stopped in a week before and the employees said she would call me the following day — why wasn’t the claim filed a week before???), and she wanted me to send her pictures of the damage.
Two days later, I sent her pictures, of the broken frame. She responded thanking me for sending me the pictures and said she informed UPS of the damage. That was nearly a week ago…
Still out my $ 38+ for the shipping. Also out my $ 25+ for the picture frame and the 10+ hours it took me to photoshop, print and arrange the photos of my son on various overseas trips we’d taken together. I’d hoped for the gift to be an encouragement to him during his finals week at college. It’s turned out to be one major hassle I didn’t need.

I stopped in tonight because I needed to ship a couple of packages overnight for work. The bad news: I have too much to do. The good news: The UPS Store helped! Their UPS pickup is scheduled for 6 p.m. so it’s a quick stop even after a busy day to get what you need out. Sam was VERY friendly and helpful making the chore super simple and quick.

When you’ve got to send it UPS this is a great place to deal with. They are friendly and efficient.

Stopped in at lunch to deposit some checks through USAA. So nice that they have this feature available at UPS Stores! Store was clean and staff was very efficient and helpful. Was there a total of maybe 5 minutes; MUCH faster than any bank you can walk into! Doesn’t make me miss not having a local bank branch at all!

Great service. Very nice people. Really took the time to explain how best to pack my lamp to make sure it arrived in Chicago in one piece. It did and I appreciate it.