Rocky Run Family Medicine

the only reason I go there is for Dr. Mancini. He truly is a gem and should have his own practice.

I have been a patient at this medical facility for over a decade. Albeit, I’ve seen different doctors as there’s been turnover, but I’ve been pretty happy with the service. Front desk and supporting personnel seem to come and go as well, but my experience is generally pretty consistent.
Dr. Mancini has been my GP for the past couple of years and I really appreciate his candor and no-​nonsense approach to medicine. I’ve been coping with high blood pressure for years and I’ve been able to maintain it with some basic lifestyle changes that Dr. Mancini suggested. His dry sense of humor is always refreshing. I’m thinking he could’ve been a late night show host in a different life.
There was a small delay during my last visit since two of the office computers were down, but the staff maintained its composure and kept the patients moving through their individual appointments. The facility also has its own lab, so I don’t have to visit another facility to get blood drawn, etc. Pretty convenient all told.

Wow! So terribly upset with this office. A little background info: as a nurse I’m required to get my flu shot, however during my two daughters appointments at their pediatrician (not Rocky run) several months ago I discussed with the doctor that flu wasn’t being seen and since they were getting lots of shots already, I decided against it. Well now there are increased cases seen of flu and I wanted my kids vaccinated. The pediatricians office didn’t have them so i called my primary doctor office, Rocky run. A place I’ve been a patient for over 10 years. Well they had previously seen my older daughter so they said I could bring her in for a shot however my younger daughter was not a patient and so, in order to get a flu shot I had to switch care, including transferring records and «promise» I would bring her in for repeated visits. This was straight from the office managers mouth.
People Are dying from the deadly h1n1 virus and you are Denying my 2 year old from getting a shot. Furious that this is even allowed!!! I’ve worked at a doctor’s office before and I understand establishing care., however for a flu shot I think it’s ridiculous to ask that I transfer all her records from the pediatrician just so you can start making an extra buck. DISGUSTING! I will be transferring records alright, out of this crummy office.

I have been a patient at Rocky Run for close to 2 years and my experience has been excellent so I am surprised of the mixed reviews. My primary doctor is Dr. Mancini and he has always been very responsive and thorough in his evaluation. I have also seen the nurse practitioners Brenda and Megan and they are excellent as well. I would highly recommend this practice. The waiting area and office area does need to be updated as it is aged a bit but if the quality of the service is you main concern, which it is for me, Rocky Run is a very good practice.

I am so disappointed in this practice. I have been going here for 6 years for the occasional injury or Illness. They seemed ok but I recently was bucked off a horse and came in to get my injuries looked at. I had back pain and asked for an X-​ray. They sent me to a radiology center. All fine but it took a week to get my results, though radiologist faxed them the next day. I called repeatedly to be told they had results but no doctor was able to read them. I waited an additional 2 days with no call back. It took me walking in and saying I wasn’t leaving until I get my X-​ray results explained to me and a copy of them for me to get any answers. I felt completely ignored, overlooked and my injury not taken seriously. The doctor was very rude (dr Mutetwa) and honestly seems like he doesn’t care. I will never go back to this practice. Please save yourself the drama and find another family practice.

I moved out to the area earlier this year and was looking for a new provider. I selected them, and at first I wasn’t pleased that they set me up with a nurse practitioner instead of a doctor.
However, Brenda has always been diligent and pleasant to discuss my medical matters with. Her personability has been the highlight of my experience here.
The rest of this staff, however, seems to suffer many faults, and doesn’t really leave me feeling like they’re my «primary care provider» so much as I’m just a number they’re trying to deal with as little as possible.
Most recently, I tried to get the HPV vaccine through them. I scheduled to get the initial dose with my npr, and when I came in, the nurse on staff told me I couldn’t get it because I’m outside of the age window (27). The vaccine is recommended for males 9 – 26, but that doesn’t mean I «can’t get it» — it simply means it hasn’t been studied in older men. She was a bit standoffish about it, but after consulting with a doctor, let me get the first dose.
They were supposed to call and schedule a follow-​up for when I was to get the second dose. This wasn’t done – after one month or two. I called and scheduled an appointment to get the second dose shortly after a month. They allowed me to do so, I came in, paid for the vaccination, and then the nurse told me I needed to wait another month to get the vaccination. This, again, was false information. According to the CDC, the second dose should be given between 1 and 2 months, not after 2 months. So I went in for nothing. Why couldn’t they tell me this (wrong) information when I scheduled the appointment?
While waiting to schedule another appointment, and discussing medical stuffs with a friend, I learned there was a newer version of the vaccine out, Gardasil-​9, which protects against more types of HPV and had been approved by the FDA last year. This I was never informed of by my npr, and when I called and asked about it, they had no knowledge of it, and said they don’t offer it.
They didn’t bother trying to locate another provider where I could get the updated vaccination (as my primary care provider, I would expect you to do so if you do not offer it), and furthermore the nurse I spoke with told me I would have to start the vaccination series over to get the new one (which was again, false information.)
The summary is that much of the staff seems to be hurriedly trying to get things done rather than providing substantial care and service. It’s disappointing, and I wouldn’t recommend this place to new customers.

I was diagnosed with cancer after a year of turning up and saying I felt ill. They just kept ignoring my sympthoms. At one point they said my unusually high blood pressure and weight gain was caused by Thanksgiving. They suggested I took medcine with raised my risk of cancer. They really are exceedingly careless. If you value your health I would not come here.

I got sick with shingles conveniently enough just as my insurance plan was about to end. I came here on the last day of my plan and told the doctor, my family and I think I have shingles and i have several patches of outbreaks which were small and not advanced yet. I had also told her about my sensitive to touch skin and pain in the whole abdomen area. Dr. Markin disagreed and believed it to be allergies and wrote me a prescription for some medicine i knew I didn’t need.
I did not want permanent scarring from these outbreaks so I went to another doctor, without insurance plan. He confirmed it was shingles and told me I was lucky to catch it early. I took the prescription antiviral meds and got better within a week. He charged me ~$ 95 dollars without insurance plan.
I got a bill a month later from Rocky Run for $ 116.24 and that was WITH an insurance plan.
I don’t know how these doctors report office visits to the insurance company but this visit certainly was not worth $ 116.24 for a routine office visit with a misdiagnosis. Shady reporting to the insurance company… bad doctoring…
I’m learning how important it is to find a good doctor you trust. Would NOT recommend this practice to anyone i know.

I have been coming here over the past seven years as needed — usually once a year. Never have I had an advanced appointment set up (you know, cuz I don’t usually PLAN on getting sick) but I’ve always managed to snag something that same day. I think it helps that I don’t have a PCP, I just see whoever is available.
Don’t expect the front desk employees to be overly friendly, they’re just there to get the job done. Which is fine by me, cuz I’m not usually in the mood to chit-​chat when I feel like death. Make sure you show up for your appointment early or on-​time. If not, I’ve watched them tell people their appointments have been cancelled due to tardiness and they either have to see another doctor (when available) or reschedule with that doctor (when available). I’m actually very thankful for this because it keeps my appointments on time and cuts down on the wait.
Wait times are usually minimal/​an understandable amount of time. I’ve only ever had to go back to the front desk staff ONCE in 7 years to ask what was going on (I was waiting for over 30 minutes). It must’ve been before they enforced the tardiness/​rescheduling rule because it was due to a bunch of appointments running late. Go figure.
During my last visit I had the pleasure of getting an appointment with Dr. Yarbrough. She is very efficient, knowledgeable, comprehensive and caring. My appointment didn’t take long, but she gave me an accurate diagnosis, walked me through my treatment and answered all my questions. I will definitely ask for Dr. Yarbrough if/​when I get sick again and must come back.

I wish I could leave a more positive review but unfortunately I am going to have trash this place. I have been going to this establishment for over 10 years and yesterday’s experience was awful. I don’t go to the doctor’s office often but when I do I hope for good service at least. Let me preface this review with the fact that the office is going through a transition to electronic records, which I understand and applaud. Unfortunately through these times they will have issues.
Beginning my experience I figured I would have to wait long, as usual, to be called to the back rooms to be addressed and diagnosed. Believe it or not I was called in about 10 minutes, which was surprising based on past visits. While I was waiting I did fill out a one page document to update some data for the electronic files. The assistant did the normal procedures i.e. weigh in, blood pressure, heart rate, standard questioning to determine the reason for my visit, allergies, etc. He departed when he was done and let me know that the doctor would be in shortly.
…15 minutes later and enter Dr. Solomon Mutetwa, with his laptop and my paperwork/​medical history in hand. Keep in mind I am sick with a head cold and/​or a sinus headache so I’m already not feeling well and disturbed by the long wait for him to come in. For 15+ minutes this doctor barely addressed me and had his head deep into his laptop asking generic questions that barely pertained to my illness and seemed more like he was updating all the electronic records from the beginning of time. This guy was an ass-​hat! After another 5 minutes of nonsense questioning I asked that he please provide me with a diagnosis and prescriptions so I could be on my way. I was fed up not being treated like a human being and wanted to leave. I suggest that no one EVER see this doctor as he does not care enough to get his head out of his ass/​computer and address the patient!
Just my two cents.

OK, every few years I come back to write about Rocky Run like it’s my mission in life. Truth is I don’t go to the doctor that often (knock on wood) so I’ve always tolerated the negatives and continued to look for the positives. It’s close to home and we’ve been coming here for 14 years, so…
Finally, my family and I found happiness with Leah Siegfried, the PA on staff. Things were going along just for fine for several years. But BOOM! Just found out Leah is NO LONGER THERE, and the staff won’t tell anyone where she has gone! I saw her in July, but was told she left at the end of July. No one said a word! No letters were sent out to alert her patients, no notices were posted at the facility, NOTHING. I also heard the other PA, Kristen, is no longer there either. What is going on?! Another doctor I had recommended to others awhile back ended up leaving this practice after only a few weeks on the job! This is crazy!
Definitely a sign for me to get serious about finding a new practice. Any recommendations from anyone in the Centreville area?

Leah Siegfried is the best of the best. She is very thorough, does not seem rushed, and really takes the time to listen to all of your concerns, however minor. She also does not seem judgmental at all and I find myself completely at ease talking to her about anything (which is not at all typical for me — I am not a doctor fan).
I have had mixed experiences with the nurses and the front desk staff, but I think that this is typical of any doctors office. I had an appointment there today and found everyone to be extremely friendly, helpful, and upbeat.
I highly recommend Leah to anyone looking!

We’ve had a great experience with Dr. Markin. She always spends a great amount of time with us so it’s worth the occasional wait. We haven’t had trouble getting same day appointments. If she is not available someone is always available to see us.

I have been going to Dr. Markin for almost 10 years now. She has always been very attentive and have always listen to all my issues and concerns. I don’t feel like just another number with her. The wait at the office can sometimes be long, but if she is not on time (which does not happen very often), she always appoligizes for the delay. Making yearly appointments have to be done at least a month or so in advance, since she is popular and her schedule gets booked. I have seen her on the same day I called, so that has not been a problem. All in all, I really like her and would recommend her to anyone.

The doctors are good, but that’s the only positive. I called to schedule a yearly physical and the first lady to answer the phone hung up on me when I asked for a different date than the one she offered. I called back and got another woman who put me on hold for 10 minutes before setting the appointment. I was annoyed but used to the front desk being surly so I let it go.
Appointment day came and I got signed in 15 minutes early, hoping for a quick exam. Front desk staff was their typical cold and annoyed selves, but I was happy to see the waiting room was empty so I expected to be in and out. 30 minutes later, 15 after my scheduled time I was called back. Waited 10 more minutes for the doctor (who was good as usual. Professional and quick.) Then back to the waiting room to wait to be called back for blood work. When it was all said and done my yearly physical with no health changes and 5 minutes with the doctor, I has spent an hour and a half in the Rocky Run Family Medicine waiting room and I’m thrilled I’ll be moving in the Summer so time to get a new practice!

I have found Leah Siegfried to be an excellent professional who has looked after all my health needs with professionalism, sensitivity and pleasant doctor-​patient rapport.
The front desk staff can be brusque, but the place runs reasonably well and I am quite happy with the care I get there.

I personally prefer to go to Leah Seigfreid Physician Assistant here at Rocky Run. She is open minded, patient, explains everything, and is a great LISTENER. She is worth driving to see her! I will admit that the front desk personnel are less than personable. Most of the nurses and nurse aids are friendly.

Very nice and professional staff.

I have been using Rocky Run ever since I moved to the area 18 years ago and I am very sorry to say that I am now looking for an alternative. The «customer service» provided by the front office has never been good but has deteriorated over the past year to the point that I no longer wish to subject myself to the rudeness, inefficicency, and unprofessional attitude. This, unfortunately, extends to the diagnostic services (blood work) provided by a subcontractor in the Rocky Run office. My prescription for Lipitor requires a blood test every six months. Seven months ago I had a routine physical exam and the PA (Caldwell) ordered a complete blood panel. It was taken with no problem but the results showed need for a follow up two weeks later. When I was taken for the follow up blood work 45 minutes after my appointment, the technician had been given orders only for the partial panel I normally get for the Liptor and not for the specific tests requested by Caldwell. When I pointed this out, the technician became huffy and said she worked for a contractor and she only had to do what was on the order. I asked her to check with Caldwell which she was openly reluctant to do. When she got the corrected order she continued to complain about how she was only a contractor and that I could have come back for the additional tests when they were discovered to be missing. I was very disattisfied with her attitude and wrote a letter to Dr. Markin recounting the incident.
Last week I made an appointmnet for today to do my six month Liptor renewal. This requires only the blood work. I realized that I had not asked if I should fast or not so I called two days ago to confirm the details. When I showed up for the blood work the desk clerk asked for a copay. I said I was there only for the blood work but she insisted that I had scheduled an office visit to follow up on the blood work. She said she would look into it and that I should wait. This entire transaction took place without the clerk ever looking me in the face. After 20 minutes I asked what was happening. She said that they had rescheduled me for blood work 10 minutes before the time I was talking to her!
This was the final straw for me. I’ve never had any criticism of the medical care although over 18 years it has seemed like a revolving door of doctors. But if I can not trust the front desk to get the appointments correct, and there is a break down of communications between the doctors and the lab technician then it is time for me to take my business elsewhere. I might even be able to forgive the inefficiency a litlle if they were the slightest bit polite. They are not and the practice will lose my business as a result of their rudeness.

I used to work right down the street from here, so when a co-​worker recommended it when I was sick, I figured it to be perfect. Even though I no longer work there, I’ll continue to go to Rocky Run.
This is a great place for someone, like myself, who simply wants to get in and out. Customer service is certainly not their specialty, but I’ve never had a problem getting an appointment, even same day, and the longest I’ve had to wait in the front room is 10 minutes. The front staff is friendly enough and the doctor (I usually see Dr. Caldwell) is very calm, friendly, and made me feel at ease. For me, it’s perfect. Considering I only go for my once a year and when I’m deathly sick, I don’t really care whether or not I get a warm and personable experience. I just want to get in and out and get on with my day. Rocky Run is just the place for this.