Sears

Sears has been going down hill for years. 4 years a nightmare of a time getting a bed returned. I promised I would never do business with them again. I don’t which Sears you shop. They have just lost there edge.
Tonight I thought I’d call. See what they have in window air conditioning. It took about 20 rings before the Sears operator picked up. She transferred me to appliances. After about the tenth ring, I was disconnected. Called back. Same problem.
If your going to spend your hard earned money. Spend it where you can get service.
Robert Torres Lakewood Ca

Don’t buy anything there,! poor service, staff lack of any ability to help or solve any small issue even their «manager». Terrible experience there, don’t care about customers!

The store and staff are ok. However, the bathroom were pretty dirty. They really could use some cleaning.

This specific Sears is horrible. No customer service anywhere. Lines to pay — u would think it was Christmas.

My favorite part of the mall is Sears because no one ever goes here. Most of the merchandise is outdated and the workers are not helpful. Nothing ever changes here, SERIOUSLY! I usually browse around the children section (2^nd floor) in search of good deals or cute outfits, but realized I see the same clothes on the same table for at least 3 – 4 months, if not longer. Either they are not getting new shipment, no business, or workers not working… all of the above, I would say… the store remains without customers.
The other reason I enjoy going to this part of the mall is because Sears would have the most parking. As soon as you get on the 605 freeway you can compare the Sears parking towards the newly built Cheesecake Factory and other stores on the opposite end of Sears. The parking is visibly more on Sears while customers spend most of their money anywhere other than Sears.
Besides parking, me and my family would go here during certain deals or sales. If you are a Shop Your Way Rewards member, you will get more coupons. The only problem with the coupons is the restrictions on certain merchandise, which is usually the case for most coupons used in any store. Finally, I go to this Sears because they have a restroom on the 2^nd floor (immediately on your left side, if you came from the middle elevator on the main floor) which has a changing table for those with little ones. It is not the cleanest restroom, but it is usually readily available for the little ones.
Apparently this Sears does not price match (after asking many employees during different visits)…Um…not the case at the Sears of Bellflower. Thank you very much! [note to Sears] If your store is not aware of their store policies then you might as well not be opened for business.
— signed your Shop Your Way Customer

After being very frustrated at other Sears stores, I came to this one (again, with a printout of a dryer I’d located online). The worker helped me locate the dryer, but there was a discrepancy between the posted price and the online price (of roughly $ 150).
The worker took a good amount of time making sure it was the same dryer, and then trying to figure out how to get me the online price. I was about to purchase the dryer online (at his suggestion) when he realized that even though the dryer was tagged for the higher price, it was in the computer system at the lower price, and he was able to complete the transaction.
He was super cool about helping schedule my pick-​up for the next day, and when I picked everything up the wait was less than five minutes and the lady who helped me actually assisted me in lifting the dryer into the truck.
They’re getting dinged a star because of the issues locating the price and because I suspect they would have taken someone for the extra $ 150. FYI, when purchasing at Sears, make sure to do two things: check online pricing, and NEGOTIATE THE PRICE because they will wheel and deal.

Customer service has gone way down at this location. My last shopping experience here was not pleasant at all.
I could not find anyone on the floor to help me to save my life.
Standing in a long line to make an exchange when the cashier had to leave to take care of something with no back up in sight. After waiting for ten minutes, I left to go upstairs to the next register and see the guy from downstairs doing whatever it was he needed to do.
After waiting for 15 to 20 minutes in the second line, I finally just left.
Very disappointing, especially when there’s no customers in jewelry and you can’t take care of it in that department.

I came here yesterday to buy 9 TVs for the college I work for. The salesman who I was working with walked away from me without even excusing himself to help someone find a backpack. This after telling him I was buying 9 TVs. I waited for 5 minutes until he returned.
He seemed to know a few things about TVs but was more helpful with showing me when they would go on sale.
I asked to speak with his manager so I can discuss the deal since we were buy such a large quantity. The manager was busy so after waiting for 10 minutes I had to go back to work. I left my phone number and asked if the manager could call me about it when he was free to discuss. Never got a call back or voice mail.
It is a shame hat Sears has dropped their standard so low. I will be taking my business to Best Buy.
2 stars because the associate was at least nice.

go to sears when in need of tools or in this case, needed new gas range
place has been here for as long as I remember, one of the first anchor stores when the mall was built… think the décor is «all original»…haha
in any case, misplaced the gas diverter/​caps on range top when I moved, can’t seem to find them. Went to sears to get replacements, they don’t carry at the store, so had to go to there parts center about 5 mins away.
the pieces were 39 EACH, so would cost me 160 bucks to get my range top operational again! Figured would be better off buying a new stove altogether.
I do think Kenmore brand appliances are pretty reliable. I have been using them for years now without a problem. Just sucks that the little gas caps cost so much. Oh well, like you tell your kids, you need to take better care of your things right?

This was our first time at this Sears location. Im not really sure why there are so many bad reviews on here about Sears… but we had a great experience.
We entered Cerritos Mall through Sears. I immediately saw some PJ’s that I had to have. Since we are in the beginning of November, all the stores are starting with the Christmas decorations and sales. Anyways, these jammies were $ 30, on sale for $ 19.99…the lady, Evelyn found a coupon to get me a little more off!!! How nice of her!!! Then my husband had extra rewards discounts that Sears honors, so it was another $ 10 off. I paid $ 9.99. Seriously. Thats awesome. Evelyn was so nice, that it put us in a great mood, so we continued shopping!!!
My husband and I have been searching for luggage deals. We are beginning to travel, and we have this tiny American Tourister bag that we share. LOL! Thats works for weekend vacations, but not for going away for any long period of time. We were going to wait till Black Friday, like everyone does, BUT sears had a sale on a 7 piece luggage set for $ 149. SOLD. Seriously. Its American Tourister. Works for us.
Anyways, go try this Sears… its a good location. Im NOT a fan of Sears, but my husband and I agreed that we are going back to this location. It was clean. The employees were nice. They had great inventory. Those are the things that make good shopping.
Have fun!!! :)

Don’t shop at sears! And if you do then DO NOT purchase their warranty. We purchased a treadmill and the warranty over a year ago. A few months later the strip band ripped while it was being used. We have done everything to contact sears and get this issue solved, but they keep avoiding it! It’s been probably a year and they still haven’t done anything about it. It was an expensive purchase that only lasted a few months. Their staff is rude and incompetent.

We bought a bed here about six weeks ago. We took this bed-​buying adventure very seriously and hit up every place in a five square mile area. We ended up going with Sears. The sales person here, Richard K., was very knowledgable and very patient, answering all of our questions and tolerating each one of our return visits to lay on more beds and ask him more questions. The delivery had a blip-​some misunderstanding about delivery time but it was easily remedied. We arranged for another day. We live in a third floor condo so we needed someone to setup the new bed and take the old one away. This was no problem for Sears. They outsource their deliveries but all went smoothly. We got a good price for our oh so comfortable bed. We will be back in eight years. Thank you, Richard!

Yesterday in the mattress section, Maureen was extremely helpful and took her time to show us some good options for a day bed/​sofa bed that we need in our office room. She spoke very softly and it was actually comforting listening to what she had to say. She gave us prices on a specific day bed that she had showed us and suggested certain items. I really enjoyed being around her presence and happy she really takes care of customers instead of a typical annoying salesman. Very professional and relatable.
Kudos to Sears for having her on staff!

I went in with my wife this passed Memorial Day weekend for some deals on pants and shirts. Try to pay but someone is doing a return. The girl doesn’t know how to do it. Uses her radio and says“I don’t know how to do it. Yes I know but you don’t have anyone up here.” She doesn’t work in this department. Great now I go downstairs to another lady doing another return. I wait 15minutes so I COULD BUY SOMETHING FROM THEM! I stayed only for my wife who wanted a bra. All the while over the speaker system every 5minutes there’s this employee reminding us of the sale and where to go. I’m like «I need you to ring me up not tell me deals!»
Will never come here again.

difficult to find things and difficult to get help… otherwise, a terrific tool section and decent deals.

Sometimes they have sales. Sometimes they have crap. I have their rewards card which is also good at Kmart. I can find okay deals from time to time. But even on sale, I think $ 20 is still a bit much for a Jr. size sweater. They need more cashiers in here too.

Love all the staff and great prices. I love Sears because they’ve lasted through tough times.

I really liked the clothes here ! Although the fitting rooms had an iffy smell to them and they were filled with clothes from previous customers, it didn’t really bother me. Victor, my cashier, was super friendly and generous ! He was very welcoming and helpful! Props to Victor ! Thanks!

I used to love shopping at Sears. Back when they had catalogs I ordered from the Automotive (tires) and Western catalogs (boots) and general catalog (furniture and household goods).
I’ve also purchased electronics, sporting goods, tools and clothes from various Sears stores in the past, and generally been happy with them. I used to get my car serviced at the Auto Center here.
I went to this location recently and didn’t find anything I couldn’t find either a better item or find it for less. There was nothing compelling for me to buy.
The associates, the few that were around, were doing tasks, and no one asked me if I needed help. I doubt I’ll go back.

Needed to replace a decades old gas range/​oven.
Got good service from the Associate .
Delivered when promised. Installed without any hassle. Old one hauled away for a nominal $ 10 fee on top of other charges.
The appliance works well. The extended warranty will be handy for a yearly check at least for the next 5 years.
Biggest hassle was setting up a automatic payment by phone. I got transferred to a call center and that lady was probably a rookie. She kept messing up on the «script» and I had to repeat so many numbers so often. Hello! Train your call centers better please!