T-Mobile

If there was more stars to give I would, had AMAZING experience in this location. First of all I want to thank Carlos and 2^nd but, most important Julieann Nguyen. I have been a Verizon customer for more then a decade and I had never experience customer service the way Julieann and Carlos provided. With the first step through the door you can feel the great energy in the store. Carlos was a great help getting me started by choosing a plan and Julieann was just as great. She was detail and answer every question I had. I end up leaving with four smart phones + accessories, thank you guys again. You definitely gain a loyal customer here. Telling all my friends and family to go see you.

These guys were amazing! A1 customer service! Last night, my family & me were at the store towards closing time, and David & Kaitlyn helped us with service even after closing time. They were patient and extremely helpful.

All I wanted to do was pay a bill in cash. A customer was on the phone that’s when the rep could have helped me out instead of directing me to a different T Mobile store because the wait was going to be another 15 minutes. Instead of listening to the Customer argue with t-mobile’s customer service and twiddling his thumbs you should have gotten rid of another customer the right way.

We had excellent service here!
Kenny helped us, he was pleasant and very helpful with our purchase. He took the time to set up my new phone and make sure I understood how to use it. He seemed to give honest reviews of products and didn’t push any unnecessary items on us. We were also helped very quickly, no line (Tues eve around 6:30 pm).
Unfortunately, it seemed as though the customer next to us wasn’t getting as good as service from her helper.
When I go back in, I’ll ask for Kenny by name.

When you come in be sure you get the right person to help you cuz if you don’t some one will screw up your whole set up and end up costing you more I went to this store and got screwed on some iPhones I turned in to get credit for them and signing on with T-​Mobile. Well let’s just say 2 months later no credit and no phones and the only way to correct it was by me forking out more money for their mistakes which I was not going to do. And after arguing with them the managers last answer was if I’m not happy with it then I can cancel. T-​Mobile should really check up on their retail stores and see how these incompetent workers really think of their new customers. I wasn’t happy with this store hopefully their are other stores out there with better customer service to their new customer switching over from their carriers. Truth be told I had Verizon and it was expensive but at least they knew how to value their customers by helping them to the very end with any problem big or small.

So my drama continues. I call customer service today they say the phone is back ordered and it won’t ship out for another week. I call Cerritos again and they tell me they look for a phone. They find one in Lakewood tell me to go down there and they will give me the phone and they would cancel my order. I go to Lakewood they tell me they can’t get me a phone because the order has been shipped. So now CS screwed up too, does anyone know how to do these things right at T-​Mobile? I talk to the Same assistant manager he continues to tell me «we did our part» ummm no you didn’t because I still don’t have my phone. He said I spoke to the manager at Lakewood and we had an agreement ummm no because say it with me people «I don’t have the phone». This guy acts like he did me a favor when they should of did their Ian right the first time. T-​Mobile seems to have the best plan but their employees have some work that really needs to be done. I have a tracking number but let’s see if it really works and I get it, now that I’ve had to leave work early and now take a day off. Thanks for nothing T-​Mobile of your plan wasn’t so good I’d be back with At&t sorry for the typos and bad grammar I’m still pissed the F off.
I’ll give it to T-​mobile they did fix the wrong. It was not only Tmobile’s fault it looks like UPs screwed up as well. I tracked my package and ups said it would arrive the following day not the day it should of come. BUT since that’s what UPS tracking said I left the house pissed off again, UPS showed up that day. Not sure why UPS said it won’t arrive until the following day and then shows up the day of I’ll never know.

Went in there worried about customer service because of my old provider but they were so amazing and had great customer service especially Victor, over all super awesome.

I arrived here with an expectation to have my replacement iPhone 6 to be activated, and to get a new screen protector, case and car charger. I did everything in a matter of 15 minutes. The associate named Angie (Tall Red Head) greeted me as I walked in. I asked her if she remembered me from last week and to my surprise, she did. She even remembered the screen protector and case that I chose. I didn’t even have to go look for it. She was very friendly and extremely helpful. I must say, her customer service was on point! I like this store, even though it’s a bit of a drive from the other T Mobile locations in Long Beach. Because of associates like Angie, I will be coming back to do business here. Thanks again! And I hope this review was helpful to others. :)

My fiancé went in to preorder the new iPhone 6s plus, but they messed up and placed order for iPhone 6s instead. How can people work in the cell phone store messed up, overall they should know there is a «plus» at the end?! The worst thing is, my fiancé confirmed with the guy to order the right thing also, just greatly disappointed and unsatisfied about that!

So after my sad times at sprint I decided to switch carriers. I picked T mobile and I am glad I did. I was helped by Janine and she did a great job. Explained what I was going to get and didn’t lie to me. Not once unlike a certain carrier, cough cough, Sprint. I have had my phone and plan for a little over two weeks and I can say I am finally happy. If you need a nice affordable business plan go to T moblie, verizon can’t offer you unlimited and I will not give rave reviews for Att, so that leaves T mobile for the win.

bad service
the guy who have little head hair is rude and doesnt know how to deal with people
the other guy is nice
but unprofessional service really depressed from that place
i think t-​mobile should train and test their employee

Poor customer service, there too slow, not enough workers. When you walk in there they don’t really see you or greet you. So you basically stand around… Looking dumb with the rest of the people that are looking around. Another thing, since you wait for a long time, you want to use the restroom, and there’s no bathroom for the customers, that I hate…

Because Danny is great! Every Time I need help with something he is alway this first to get to business. Thanks a lot! Till next time

2 stars only because the doors were open and you could walk in and the parking was easier than at Towne Center.
Wanted to check out the Nexus 6 and upgrade on the spot. Walked in, stood around, and even slowly walked along all of the displays. It wasn’t heavily crowded, but I never once even got an acknowledgement of my presence. Walked to the door, stared inside to give one last chance, and left unnoticed.
Will never waste my time at this location… would rather use the mall kiosk across the street.

I went in and had top notch service from Janine! She was very sweet, and knowledgeable. She helped me utilize my Jump! feature and was able to get me the iPhone 6 that I wanted. I am brand new in owning an Apple product, so I plenty of questions. She answered them very politely, and walked me through everything. I highly recommend going to this store!

Very poor customer service, got in there and no one ever greeted me and the line was so long and only 3 people to work it all. I sat for 30 minutes and nothing to let me know they knew i was there so forget them, I was out of there.

My husband went here a few days ago. We wanted to switch from our current plan that we’ve had for 13 years. He walked in and no one there acknowledged him at all. He waited for 15 minutes, before he walked out.
The two ladies that were there did not greet him or even acknowledged his presence.
Customer service experience was very bad, rude and careless.

Went in and had excellect service from Steven Hernandez.
He explained everything so well and gave me the fast service I needed.
Not only was he fast with helping me but he was completely friendly and helped me understand the plan I was upgrading to. Thanks for the help! (:

My wife and I switched over from Sprint because we would have internet issues and call drops regularly. We got the S5 and iPhone 5s, they work very well. The S5 gets better reception than the iPhone but better than Sprint in our area. In our home we were having signal issues with the 5S, but the store gave us a Network booster for our home and now the 5S get FULL Bars…(No extra charge). Their was two individuals that helped us out, Steven was one of them and the other I don’t remember but I believe he is the manager. Great customer service overall.

I always seem to have phone drama… It’s almost as if I have a magnetic force that draws electronic malfunctioning energy into my computers, phones and car navigation systems. Urrghh…
Ok, to the point. I used to have Sprint for 15 years but my husband (fiancé at the time) swore that Tmobile was way better and offered to add me to his plan. I am a loyalist when I do business, but my phone worked like crap and the service in our home wasn’t the best so I was game.
I initially got the Samsung Galaxy 2 or 3 because everyone else I knew felt it was a good phone. Ummm… I had problems with that phone for months and had to get at least two replacements. NO BUENO!
The upside of the drama was that in general, the Tmobile staff at this location were always great.
When my phone started to have trouble again, I came to the store since I wasn’t getting half of my calls and they were going straight to voicemail. I found out about the new JUMP plan and the buy back program they were offering. SCHWINNGGG!
AWESOME! Iphone it was. and I lived happily ever after.
Well, ask me that question again in 40 years… but I am happier with my phone. Plus, now I can switch phones a couple times a year as long as my phone is in great condition. Holla! Gimme some Sugar TMOBILE! Nuff said…