AT&T

One of the worst places to get service from! If you have 2+ hours to spend then this place is for you, but if you’re on the go, then I think you best look for another location. I remember one time my Mom was just looking to buy a case and there was no one on site that was there to simply make her purchase. When we would go up to a sales representative, they would say that they are with another customer. I get that they are trying to provide direct customer service, but I don’t believe it makes sense for someone to wait 30+ minutes to purchase a case. Someone should be on standby to just do things like simple purchases. My most recent grievance was when we ended up buying a phone for my Mom and for myself. We had the intent of also canceling an existing line, which the sales representative had told us would go into effect immediately. Days passed and we noticed that the line that was supposed to be canceled was still active. I called in to the AT&T phone service line and was informed that the line was never set up for cancellation. I really think that if you are telling someone that you are going to do something, that follow through is a must. Extremely long wait times and poor service – steer clear from this store and go elsewhere!

0 stars if i could
I called to complain to headquarters. They assured me that each ATT rep has their own unique log in code and timestamp to show what they did with each account. They said it would be easy to find out who the complaint is about. However, JOSE tried to be smart and there was no record of him being in the system under his account (I wonder why).
Anyway. Jose’s deceptive insurance-​adding on took 3 calls to resolve w/​ATT. They ended up retro billing me for the 10 days I had «insurance» (even though Jose put it on for his own commission to no one’s knowledge) and I had to call and get that off too.
I repeat — AVOID JOSE.

I really think that iPhones are systematically programmed to fail after a couple years, so that you will be forced to get an upgrade. After losing my mind and wanting to throw my phone against a wall, I finally got myself together and realized it is just a phone I’m not this person. With that being said my phone took its last breath and so off I go to spend hundreds more on a new one. It was not crowded when we arrived, so we were helped right away, but it quickly filled up while we were here. Mela was very helpful and explained everything about my new phone and got me back into technology. Five stars for her for dealing with my a** hole of a husband who was not happy about spending money along with being hungry, bad combination, lol. But she handled it just like I do, ignore and move on. Thanks girl!!!

Joselito is the worst customer service person ever, he was really rude, not very helpful, and talk down to customers. i went there early in the morning, when they just open for about an hour. Please be professional, and leave your personal problem at home before you come to work.
Ps: look for nikki, she was really pleasant, helpful and really professional.

Jose was totally unhelpful. No manager on site. 4 – 5 employees sitting around doing nothing. Very disappointing experience– would not come back. Verizon much better customer service.

Dropped by to pick up a nano SIM card and store is packed with people. Walked in and store manager promptly greeted me and put me on the wait list. All hands on deck and they are helping customers and see that all the staff here are friendly and taking the time to help each customer. Props to the staff and manager.

Jerald Galang was SO helpful! I had had some issue with At&t account; getting charged for the service I did not signed up for. I previously visited a couple other At&t stores to resolve the issue but nobody was able to offer me much help, nobody was able to explain to me what was wrong… apparently things were complicated. Jerald seemed very knowledgeable and able to identify the problem in a few minutes (well, I was getting charged for the account under someone else’s name!) and even wrote a paragraph of script how I should explain myself to the credit card company as well as At&t to contest charges. I really appreciated his service yesterday!

First, I want to say a big thank you to Mela!
Although being in a unique situation and was not able to commit to a new plan or upgrade… I left feeling it as a victory! She was very compassionate about my ordeal and never made me feel confused about information that can be very overwhelming if you are not tech savvy or if you’re over the age of 45!
I will be coming back to purchase/​set up my new phone and such… And will be driving many extra miles so that I can work with someone who actually cares!

It wasn’t the usual boring and awkward time when upgrading. Mela made the upgrade fun. I can say that this was the best upgrade I’ve ever done. I’d actually upgrade my phone from this place from now on.

Check Your Bill!
I do not like surprises. Worked with Michelle to set up new service on an existing phone (I did not purchase a phone from AT&T). After setup, she informs me that I am all set and everything I requested should be reflected in my first bill. I requested phone activation, phone service and a data plan.
Fast Forward to first bill
There is an error in my bill. Michelle tacked on insurance and support costs to my service. I did not know AT&T was in the business of insuring unsupported phones. (Again — I did not purchase a phone when I set up a new account.) Will take this up with customer service and address the unscrupulous practices at the Cerritos Mall branch (namely Michelle).

Nicole was great. Really knew what she was doing. I received a far better service atthis store than i did at the apple store. She explained the plans well and hooked it up with the bundle…

Nikki/​Nicole was awesome! She created a comfortable environment for my family and I. My family and I are not very tech-​savvy, however she was still able to inform us and suggest phones to accommodate and improve our lifestyle. She was very detailed and honest and provided great customer service. She and the whole staff were great and gave us an awesome experience.

Went to get new phone for brother and ended up got myself one too. Niki was helpful and accommodated. She gave us great deals for both phone. I’ m very satisfied

Really happy with my new phone. I switched from S6 edge to Iphone6+ and Niki helped me right away as soon as i entered the atnt store. Very kind, accomodating and up to details on what you want to know upon getting a plan or just switching to a new phone. With that they just earned a new customer! If you ever come there just look for her. Thanks niki!

Nicole helped me in the store on 2 different occasions, almost a year apart. Both experiences left me so happy. Her knowledge level, approachability, and thoroughness to her job was so spectacular. I am a very satisfied customer of this store due 100% to her efforts and consistency. Thank you.

Went here to get a new phone yesterday. Super short wait. Got helped by nikki. She was the best! Clear explanations about financing options and was super perky! Walked away with a new phone for super cheap :)
Awesome experience. I’m glad I went here instead of the one down the street from me!

Went in today to upgrade my aunts phone. Came across a super friendly and professional sales consultant Nicole Maramo she took her time explaining all the features and installing programs that my aunt wanted, she really hooked her up with A+++ service. To make it simple I’ll say above and beyond

A lot has changed since my last review. I can honestly say that service improved big time… the staff is nicer, the office is nicer and I have not had a long wait time the last few times I’ve been here.
I have been treated well and the employee who waited on me was very friendly and helpful with some of the features on my smartphone that I didn’t know how to use.
Thanks again… I come back to this location because we all deserve a second chance.
Parking has improved too.

SUPER AWESOME AND FRIENDLY CUSTOMER SERVICE!!!
10 STARS!!!
I came here about a week and a half ago and was assisted by Tim. All I wanted was to upgrade my phone and stay on the same plan or keep close to what I was currently paying. Tim was friendly, patient, and knowledgeable. He gave me several options to choose from, and was very clear with each option. While he was helping me, he would check on other customers to make sure they were okay. The other associates were just as friendly and knowledgeable too. In the end, I walked out the door with a new phone + accessories AND a tablet for way less than what I was prepared to spend, and a monthly bill close to what I’m already paying. Thank you Tim!
If I had stayed at the Bloomfield store, I would’ve ended with just a new phone for more money, and a higher bill. Don’t ever go to the Bloomfield branch. The people there are rude and lazy.
AT&T South Street =
AT&T Bloomfield =

Came in on a Monday night and I could not believe how many people were waiting to be helped. We put our name in and were told the wait was 45 minutes! What??? Of course we waited because my husband has zero patience and wanted his iPhone 6 hooked up NOW!
We actually only waited about 20 minutes. Bernardo was great! He helped us swap contacts around and answered all of our questions. Bernardo had a whole lot of patience with some pushy customers! If we ever need anything, we will only come and see Bernardo!!! Thanks for your help!