The UPS Store

The manager/​owner is the most rudest, unhelpful person ever. The other associate is so friendly but the manager/​owner ruined my experience. I will never be returning to this store ever again. I’m shocked that this place is not shut down.

Extremely rude workers
I just went to tell them that a new restaurant (Pita Pit) was opening up nearby, and if they wanted some flyers/​coupons for money off. Before I finished asking if they wanted any, one of the guys there said «No» and told me to leave.

Terrible Horrible Bonker place here. Never ever go again. Actually, I really want to give a 0 star. I’d dropped off a parcel 2 weeks ago, but it shows still ‘In transit.’ and also still in this store. So I would like to know what’s going on the parcel.
The ugly young small man only answered «I don’t know.» repleatedly then give me a piece of paper saying go UPS HUB.

absolutely horrible customer service!
this place is so bad it makes a trip to the DMV seem like dinner at Mastro’s!
My wife went in to drop off a box, it was slow, there was no one else in the store, the person working the counter gave her attitude and told her next time she needed to tape the box herself next time (we didn’t have any tape handy and it’s never been a problem in the past).
He grudgingly accepted the package and taped it up.
I went in, i had been waiting in the car, and asked him what the issue was. He stated they can’t take the liability of taping boxes for customers. This was a bullcrap excuse because he didn’t tell my wife anything like that and just gave her grief.

always quick & friendly… love this location

Not the friendliest… I walked in asking for help with returning a package & before I said a word both gentlemen rudely said «that’s for the post office, and we aren’t a post office, go.»
Sorry! That’s why I came to ask for help.

Trust the reviews on here. The older man is the rudest person in Cerritos, well at least in the top 5. He should take some classes on customer service. Instead of saying «what!?», you should say «how can I help you?». I’d rather drive a couple miles in any direction to another UPS Store or another mailbox place.

WORST UPS EVER DEALT WITH! Not surprised they only have 2 stars. They are rude and dishonest. I paid for a box for one year and when they rejected one of my shipments, I cancelled the box. The shipment came on a pallet, and I wasn’t aware that it was going to be shipped that way, so understandably they were unable to accept it. That was fine and all, but I wanted to cancel my box and find a new place because I may need to receive more shipments the same way. They told me I have to pay for a minimum of 3 months when I went to cancel. Also understandable. so I specifically asked the gentleman who was helping me cancel if I could then still use the box for the remainder of the 3 months (I was a couple of weeks in at the time). He said YES! About a month and a half later I have some packages delivered there due to the convenience of location. They reject it again! I know for sure that it was not on a pallet this time so I called to find out why and they said it was because I cancelled my box. I replied to the owner that I was told that I could use it for the 3 months I paid, and he just kept saying no, and that he never told me that, even though he was right there when I was told this by the other gentleman previously. Poor business ethics and/​or management. I would steer clear.

I would have paid for the cost of shipping to singapore if they had a great customer service. The younger guy on shift today started by telling us that it is way too expensive when we asked if they can send to singapore. Bad customer service. I wont bother coming here ever again.

Horrible service.

0 Stars. THIS PLACE DESERVES ZERO STARS! I normally don’t write bad reviews but this just really irked me. This place has TERRIBLE customer service. I don’t care if it’s the holidays, you don’t hang up on someone while they’re asking you a question about their package. I’m in the middle of asking a question and the person «helping» me cut me off, mumbled something I couldn’t understand and before I could ask him to repeat himself he hung up. SO RUDE. Sounds to me like they don’t care. I tried calling back several times and got hung up on again and again without this person even answering! Just picking it up and hanging up. Then if it did ring it would go to voicemail. I understand it’s busy, so tell your customer that. IMPROVE YOUR CUSTOMER SERVICE SKILLS! Don’t fcking hang up, NO WONDER YOUR RATINGS ARE SO LOW.

Total bs. Wanted to fax a paper, ONE paper. And closes in 3 more minutes and we wanted to get the right phone number for the fax and they told us they closed. THEY DONT CLOSE FOR ANOTHER 3 min seriously?! Bad service. Never coming back again. I mean cmon, I went there 10 min before closing and they didnt even touch the machine for the next 5 min then they close on us when there is 3 more min. Ups, check whats wrong with the staff.

Very very rude Asian guy that works/​owns this place. And I’m Asian too! All I was doing was dropping off an Amazon return. Plus this UPS is hard to find in the strip plaza. It’s actually facing Carmenita Rd., so around the east side of Ralph’s. Next time I will just drive the extra ten minutes to the UPS store on Lincoln in Buena Park.

WORST CUSTOMER SERVICE. I came in today to ask a fairly simple question about the delivery status of my package when I was RUDELY told by the store owner that this place was NOT the place to ask a question like this… WHAT!!! either change the name of the store so that it doesn’t include the company that is providing the service of delivering my package or PLEASE redirect me somewhere or to someone who can help me… instead of rudely making gestures indirectly telling me to piss off. Needless to say, if you live in the Cerritos/​La Palma/​Artesia area and are looking for a delivery service, this place is not the place to go. I had the worst experience, and they already managed to ruin my day. I WILL take my business elsewhere.

Beware!
I rented a mail box at this store when I first moved to California, so I would have some place to get mail until I bought a house. It worked fine to receive mail until it came time to cancel the box and start getting all my mail at my house. I tried to forward my mail with USPS online, but they would not allow it because the address shows as a business. The business is supposed to take care of this. When I asked the store owner to forward my mail, he told me he wanted me to pay him to forward my mail. I refused because I think this is a scam to take advantage of my situation, so now I have to figure out something else. If you use this store, you may run into the same problem. I suggest you pay a little more and get someone who won’t screw you in the end.

The reason people give this place bad reviews because the owner (old man) is not very nice. He does not greet you while you wait or even if you are the only customer, he does not make eye contact with you. He never says thank you. People who give this place 5 stars are probably paid to give 5 stars. And one reviewer said that she was treated nicely probably because she looked Korean, I think that is probably true.

A second day letter packet to Chicago will cost you WELL OVER $ 20 at this store. They charge $ 10 per «your» signature on notaries. Needless to say, it’ll be wise not to take your escrow papers with some over 100 signatures between a couple of signers.
Once, I took a pre-​addressed UPS packet to the store. The older gent recognized the item as I was approaching the counter, got it off my hand, scanned it, handed me a receipt and turned around and went back to what he was doing before… while not making a single verbal nor eye contact. Of the few times I went there, the only smile I witnessed from the older gent was on the photo of the wall behind the counter.
The younger employee, while somewhat rigid, seemed to care more.

Rude people and drivers here would leave package in front of apartment leasing office doors or on top of apartment mailboxes. they never deliver packages in front of your door.

I’m new here to this city and state and customer service is NOT a priority here… at least not with the older guy who also does the notary.
I’ve used their fax services 3 times, no problem with the young guys. When I went there to get my documents notarized, the older man was called out by one of the young guys and he never even looked at me, grabbed his notary book & nearly slammed it on the counter to write down my info off of my DL. (the younger guy instructed me that I will need to have my DL out.) I thought to myself, «wow. no hi, welcome or whatever. He either doesn’t speak English or is in a bad mood.) I said nothing & waited patiently. After giving my thumbprint, the older man who seem like he was rushing writing my name & address down, INCORRECTLY wrote on the affidavit the reason for the notary. When I pointed out that it was incorrect & tried to show him carefully that my documents are 7 pages long & the correct topic would be found above the continuing page, he CUTS ME OFF and INSISTS that he’s correct. Oh, he DOES speak English. This banter went on back & forth when I finally stated that I will just go somewhere else, he shouts, «okay! okay!» and then writes up a new affidavit CORRECTLY. Seriously? You argue with your customers??? When he stubbornly refuses to stamp MY DOCUMENTS & instead states that his copy of the affidavit is sufficient enough, I had an uncomfortable feeling & contacted the Board that I was sending my documents to right in front of him to check if that would be acceptable. Afterall, I’m not going to waste $ 131 to submit my documents & it being rejected because this old guy thinks it was unnecessary to notarize on the dotted line of my docs & instead, use a separate affidavit of his. Ready for more? When I told him I will need to wait until I heard back from the Board & wait for their answer & will have to return, he just shouts, «OKAY! I CANCEL! SEE???» and RIPS the affidavit twice & throws it down! What??? Is he crazy???
I’m NOT ever going back for ANY services. This isn’t ‘OLD SCHOOL’, this is ‘PLAIN RUDE’!!!

This place as you walk in, you’ll usually see two guys.
Yes, you’ll see the older gentleman and you’ll see a younger guy.
I’m not sure if they’re father and son but it seems the older gentleman will always have the last word here.
I came here because I had to return something and the online store advised me to return it at the nearest UPS store. They’re like an intermediary so they can verify the shipping process and of course, make sure it ships with a tracking number.
I came here again yesterday to drop a package off since I didn’t want to go all the way to the nearest depot.
(which I have been to many many many times)
Let’s just say I had to wait for both of these guys over the counter to talk to one customer. I don’t understand why one person couldn’t talk to him while the other helps me? Yes customer service is a little lacking here but they will help you eventually.
Note: This place used to be the old mailbox etc.