Enterprise Rent-A-Car

Where do I begin. I am in love with this place. I have been renting with them since 2013. They always pick me up from work and my brother and his girlfriends place when I am in town. All of the staff are extra friendly. I remember London so well bc it was 20min. before closing. I asked him about renting a Fiat. He drove to another location just to get me one. So many other times all of the staff have gone above and beyond their call of duty.

Best service in Georgia Micheal Maxwell has been my enterprise representative for 3 years followed him thru three locations he always has good energy and excellent customer service definatly worth the follow

Rented a car from this location yesterday. Upgraded for me for free. Very pleasant trip. Excellent customer service.

I always rent from enterprise, and to be honest I never expect an easy, seamless, and enjoyable experience. First Buford Hwy surprised me with their customer service skills and experience, and then I had an amazing experience here.
I was frantic trying to find a Large SUV, I calle LITERALLY 7 locations. Nobody was really helpful or friendly. Then I got a call back from Mike at this location. Everyone was nice, and beyond accommodating. I had to keep it longer than planned, but Mike took care of me the whole time.
I returned it at the Buford Hwy Location, and dealt with a rude woman who corrected and belittled me about my language. for the record– I said «I just want to f***ing cry», as I was tearing up… she slightly raised her voice and said «I will not accept that language here, you can’t speak to me that way. If you choose to do so you can leave» with 6 – 7 people waiting to be taken care of, as she was the only employee there. I don’t know how someone that rude and incompetent could be left unsupervised.
I didn’t close the reservation because I was going to complain to corporate about her, but Mike called me and turned the experience around. I’ll be renting from this location as long as he’s there!

I had to bring my car into Curry Honda last week and needed a rental car. Enterprise was right on site and I was in a car and off to work in less than 10 minutes. Drew, my service rep was very personable and proficient and made the whole experience a pleasure! He did not have the car that I reserved on line but put me into a much nicer car for the same price as the car that I had ordered! Thank you Drew and Thank you Enterprise for always being there for me!

Daniel M
Atlanta, GA

All the call centers and the Enterprise located on Peachtree Industrial in Chamblee are very friendly and helpful.
This specific location, American Industrial, has a manager who is completely rude! Her name is Bianca.
I have been told over and over that I could change/​downgrade/​upgrade my vehicle at any enterprise location. I went to American Industrial location an Bianca gave me a different story.
She said I couldn’t change at this location because its not the original location I got the car from. I told her I was sent here to change cars. She called the other location just down the street and told them I’m coming back.
Basically I had the run around. I confirmed with her as I was leaving and I asked…” So we can not change cars at different locations?” She said no.
Luckily I was able to get another car at the peachtree industrial location an they took care of me.
They mentioned that she was wrong and they apologized for her. Bianca needs to get her customer service and business policies in order!!!

HORRIBLE! They will do everything they can to swindle you out of your money. I had to extend my rental for a few days because the repairs on my car took longer than expected. I called to ask if that was ok and they said «Sure! No problem! How long will you need it?» I tell them, they update my info and that’s it. Easy right? EASY AND COSTLY! I have to leave it saturday afternoon after work, which is after they close, not ONCE did either one of the TWO people I talked to tell me that I would have to pay until Monday because I couldn’t get there before they closed at noon. They also didn’t tell me that my rate would go up on the days I had to extend it. Absolutley ridiculous. I will NEVER rent from these people again.