Enterprise Rent-A-Car

I had to rent two cars from this location because the local Hyundai dealership was working on my car. The first, a Chrysler 200, was dirty inside and had a rear tire with a leak. When the car said it was low with air the agent told me I could go down the street to Firestone to put air in it. Why the hell don’t they have a $ 20 air pump?! I return that car a week later then have to rent another one cause the dealership scratched my car. I get a Sonata that is even dirtier than the 200. It looked like there was a ketchup stain on the center console and coffee or something spilled all over the front passenger seat. The only reason I didn’t say anything was because I was rushing off to work both times. Two dirty, defective cars from the same place. Needless to say I won’t be taking my car to the local Hyundai dealership for repairs, so I won’t have to rent dirty nasty cars from this place.

I needed a rental while my car was being repaired and this office was great — They picked me up at the collision center when I took my car in and gave me a ride back when it was done. The car took longer than expected and the extension was a no-​hassle experience. They walked the walk from their commercials!

Where do I start… I rent from this location often for work. Today, I went to go pick up a car. The checkout process was okay. The associate started the car and had to have pressed the menu button to have the indicator light go off on the menu screen. However, when I got into to the car the tire pressure light was on. I immediately went back in and told the counter rep. He came out to «inspect» the car from the inside. He never even looked at the tire. He told me that the car was okay and that the tire pressure was low due to the weather being cold. He also mentioned that the car had just been serviced. Both answers were clearly a lie. The oil life of the car was on 71% and I parked the car to come back out to a flat tire. So here I am on a Saturday night and I am told that I have to get a doughnut which means waiting for Roadside assistance and then drive to the airport to pick up another car because all local branches are closed on Sunday. You have to be kidding me. I live in North Atlanta and who wants to drive to the airport to pick up a rental car. Not good, friends. Not good. I cannot wait to write my official letter to the region office. All he had to do was check the darn tire. However, his ego and arrogance were more important than my safety. Well, I am pretty sure that my company has a large contract with Enterprise even though our preferred vendor is Hertz. I want to make sure that I share my information with our accounting and contracts department. How inconvenient. I only gave an extra star because the shuttle drivers are awesome.

This location took 30 minutes to pick me up from next door dealership Acura and took them more than 30 minutes to get me a car because they had no car in the lot even though they called me a week before telling me they can a car ready for me. I should of been in and out. Lost hours of work. Very unprofessional for a company to call you and tell u they have a car ready for you and when u get there they are NOT ready. First and last time I want to come to this location

I rcently restored a 1986 dodge Ram truck. During this process, I needed to rent a car alot. I went to the Peachtree Industrial Boulevard location, in Atlanta, Georgia one Sunday afternoon to rent a car. I did not know much about the procee, or what qualifications I needed to rent a car. «Jake»,(later determined to be the assistant manager), offered to assist me as I approached the counter. I explained the situation and Jake took control from that point forward. Jake walked me through the necessary process, offering help each step of the way. I have returned to the same Atlanta Enterprise for my rental car needs, based on that first positive experience I had. As needed, follow up visits to enterprise, (at the above mentioned location), have always been the same positive, enjoyable experience with all Enterprise employees at that location. All Enterprise locations should use the Peachtree Industrial Boulevard location in Atlanta, Georgia as a role model of what excellence of customer means and how it should be implemented. My thanks to all the Enterprisee employees for a job well done. Jake, (in particular) should be looked at carefully and seriously by his superiors, when it comes promotion time. Enterprise has won my loyality for life, due to the first above and beyond customer service I recieved at Enterprise. My wishes for many years of continued success… Sincerely: Alton K. Edwards

The employees here are so kind and caring. The customer service I received could not have been better.
I took my car in to Hyundai across the street for a check engine light on my fairly new car. They wanted to keep it over night and run diagnostics and kindly offered to pay for an enterprise car for my to drive around in till they verified what the issues was. (Turned out to be that I filled my gas tank while the engine was On. My bad). Enterprise came and picked me up from across the street. While waiting I noticed one of the male customers at the front desk acting angry and a little rude but the representative was handling him with patience (more than I would have).
Once I got to the front. I was lucky enough to get Shane. Who was just amazing. The paperwork was completed fairly quick. I went out and picked out this Jetta (I noted I really wanted this new GMC crossover they had in the lot since I drive a crossover it would be rough to transfer to a low sitting car, but it was out of the price range that Hyundai’s agreement pays for). We go inside and finalize everything. Shane goes and cleans the car and gets it ready. When the rude guy at the end throws a childish fit that he picked out that car. I calmly just let it go and pick out a different one on the lot.
Shane goes back outside to prepare the next car I picked out. When I go out to inspect the vehicle. He hands me the key to the GMC I really wanted. Then went above and beyond to explain the specifics of this car and the handling. I drove off happy and found a car I might consider buying next time.
This was months ago and im just now getting around to writing this review. To this day I can remember his name based on how well he treated me. And im kinda looking forward to next time I have to drop my vehicle in the shop.

i haven’t had a bad experience with Enterprise so far with this 5720 Peachtree Ind Blvd, GA also with one in Tucker. Without making a reservation ahead of time, it had a car that i could rent within 30 minute as soon as i had arrived but wish that i had more choices to choose from than just one car was available. Keep up the good work!

I always use Enterprise. They have excellent customer service. They always pick me up and drop me off when I need them to. They accept debit cards, which other rental companies don’t do. I have never had a complaint about Enterprise.

Extremely satisfied with the customer service I have received ! A lot of corporate companies don’t care of they upset a customer it two because of the amount of customers they receive in whole. This was not the case. With every question and concern (such as car size for vacation) they made sure we were satisfied. When I dropped it off everything went smooth — got the receipt & drove away only to receive a call shortly after stating I had left my ipad under the seat. We all know in today’s world many people would have just taken it. The honesty meant a lot to me and I WILL be doing business with them again !!

UPDATE: I was contacted by corporate staff at Enterprise. This person promptly put me back in contact with local manager Fraser at Enterprise rental. Fraser was a delight to work with a swiftly resolved all the issues I was having with my rental vehicle. Overall, I am very pleased with the level of customer service of enterprise and their level of commitment to their customers.
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I just rented a car from this enterprise location last Saturday. From the looks of it, the car is VERY old. It has over 30,000 miles on it and the steering wheel shakes terribly when over 40mph. There is also a faint smell of gasoline in the car. Unfortunately I rented over the memorial day holiday so there was no chance of me getting a replacement car before next weekend. I will be returning this car for another first thing Friday.
Overall, customer service is ok. I will update this review once I go back on Friday (based on the outcome).

Very good customer service, all the staff is nice. They have a car cleaning place on the premise and they made sure each of them was cleaned. In particular Marissa, who drove me back and forth to Chamblee station so that I could rent the car and also drop it before catching a train to the airport. Friendly and fast service. Would definitely repeat this particular location.

When you rent a car… take care.
Dropped one car off to get a new top today and went to Enterprise Rent a Car to pick up the pre-​arranged rental. While inspecting the car I pointed out damage on the front, some damage to the rear fender and scratches surrounding the rear door, a lot but not deep.
They noted the damage issues but flat out refused to note the paint scratches. They would not budge so I would not rent the car.
I notified my insurance agent of the issue and they also said don’t rent unless they note all damage as they will blame you when the car is
thoughts too.
Can’t help but wonder if that is not how Enterprise really makes its money…

This place is always good to me. There was one occasion when the car smelled like stale cigarette smoke. And sometimes there are mistakes on the receipt that I notice after I leave, but I call and they fix it right away. This is a good place to rent from. And always friendly service. There is one girl in particular who usually helps me, and I’ve forgotten her name, but she is awesome. I will update when I can remember the name.