T-Mobile

My family and I recently switched to t-​mobile after being with ATT for 10+ years because we heard they offer excellent service at a fair price. I am currently away at college over three hours from home and the nearest T-​Mobile to me is one hour away. My mom went to the T-​Mobile store in Orland Park, IL where they told her I could travel to my nearest store, turn my phone in and get a new one with the plan because I am an authorized user. I went into the store in Champaign (funny because the LED screen was flashing «we make switching easy» or some slogan like that) and Andy promptly asked what I needed, when I explained my self he got this nasty tone and said thats against company policy we dont do that. I said hmm okay is there anyway you can just take a look at my NEW account and see if there is some sort of exception to the rule, i explained to him I did not need the phone so I can text and play games I need it because I am a graduate student with three jobs and frequently use it to email on the go or make calls. I was being very nice to him. I decided to call my mom and see if maybe there was a mix up, she was positive as to what they told her and said that she would have the Orland location call the Champaign location. This is when Andy got very snotty and started to bad mouth other T-​Mobile employees for breaking rules but he would not and «guaranteed» me i would not leave his store with a phone. While waiting for them to call I looked around at phone cases to buy and I heard Andy answer the phone and speak with the other store. My mom called during this and explained that the Orland store had made a mistake in telling us this. After Andy got off of the phone he stood there with two other employees and a customer paying a bill and did not say a word to me, i then left the store. I am not only incredibly disapointed in the way he spoke to me but the fact that he did not choose to acknowledge me was so rude and made me very upset I decided to switch plans.