Laguna Village

I was so disappointed! My family and I went to look and lease, so we went and they showed us a model apt of what exactly what our apt would look like. So anyway we liked it so we decided to proceed. Well when we went to sign lease and finally see the apt we were moving into, we still were not able to see the apt because it was finishing up being cleaned frm all the new upgrades. So we signed the lease went to our old apt and started packing everything in a uhaul. Got the call that the apt was ready so we showed up ready to move everything in but my husband wanted to see the unit 1^st. So we went in and OMG!!! totally not what we were showed! There were nasty remains of cockroaches on the fuse box, cockroaches were painted to the wall! YES it was nasty. But to top everything off we found MOLD under the bathroom trimming that they used all around the apt (yes i said BATHROOM trimming!!) It was horrible! So right away i went and showed the lady and i told her that I wanted out of my lease, this unit was such a health hazard. I am so thankful to my hubby not moving anything in. We were able to get out of the lease and get most of our money back. NEVER again will i be fooled with a bait and switch… Be careful people! Look at your unit carefully BEFORE signing a lease, if the apt is not ready then DONT sign.

NOooo! Do Not move in this apartment complex! Its Like living in HELL! you can hear the neighbors breathing, the walls r to thin. The manager gives personal info on u to other tenants. And when ever u complain about the excessive music, partying, drunk people trying to open your door. The manager is in denial. Even if 10 tenants complain, she says your the only one shes heard from. And its like that every night! The managers Insane! Also the spa is permanently broken. And that’s the Good points.

Hi there… I lived in this apartment complex for a year and I was very relieved when my lease ended.
I lived in Phase 1. I don’t have any knowledge on when this phase was actually constructed but it certainly looked and felt like the oldest phase in the complex.
I’ll start with the positive. There was ample parking (both covered and uncovered.) And we had new carpet when we moved in. The rent was very reasonable. Brandon in the office was very amicable and polite and seemed genuinely concerned about our experience.
That’s it for the positive… on to the negative.
The apartment itself was poorly painted and constructed. Quite honestly it looked like they sent trained monkey’s in with paintbrushes and hammers and told them to do the job as fast as possible. The cabinets were plywood that had been painted many, many times. They had a funny smell to them, like years and years of grease and cooked food accumlated.
Upon move in we discovered that the apartment truly wasn’t move in ready. 1) Upon checking the dish washer a loose piece of dry wall fell off the wall adjacent. 2) The dryer exhaust was not hooked up and was the torn, «holy» exhaust tube was sitting on the top shelf of the closet. 3) The baseboards at the bottom of the walls were not there. It’s simply unpainted, cracked walls that come to a right angle with our carpet. Quite ugly. 4) Multiple door locks were broken. 5) Some of the shelves in the fridge were broken and dangling. That’s just what I can rememeber from a year ago. I’m positive there was more but I truly can’t recollect.
I did enjoy balcony but the problem is that we overlooked a very, very large and dead tree. No attempt was made at removal. It simply sat there, looking very unattractive.
We had cockroaches for several monthes despite having a neat and clean apartment. We were told it was from the downstairs neighbors. They sprayed our apartment multiple times but nothing was done to rectify the situation at the source (the downstairs neightobrs) until they actually moved out. Management sprayed and declared the building roach free. Then we had some new downstairs neighbors move in and after talking to them I’ve found out that there were still cockroaches infesting the downstairs and by proxy our upstairs. Gross.
The pool in Phase 1 was poorly maintained to the point where it was almost unusable. Wrong chemical mixes that irritate the skin and poor sanitary conditions in and around the pool areas add to the feeling that there is a distinct lack of caring or concern about the safety and welfare of the tenants. The hot tub did not work at all the entire year we lived there.
Noise levels were consistently loud but did die down a bit toward the end of the lease although we still did get the occasional gangster wannabe rolling around with his bass turned all the way up. The real source of noise came from the gang of twenty or thirty kids (ages 5 – 16) that hung out in the driveway of the phase. Do be careful coming into the parking lot because they are completley oblivious that they are playing in the road.
I feel that most of the issues could have been resolved by management but they seem to be dealing with a lot of red tape from their corporate office; i was told that for many of my complaints they would have to get approval from their corporate office to remedy my complaints. I’m sure the economy wasn’t really helping the situation either. I did get very frustrated with management many times (in particular when our ceiling in the master bedroom started leaking at 2am) and I’m not sure if they’re simply used to lots of calls coming in for maintenance issues but I certainly felt like we were a tertiary concern for them.
If you do decide to give Laguna Village a try I would advise caution. Make sure that you find out which apartment you’re going to be in so you can scout out the area before moving in. Make sure you look at the interior of the apartment before moving in so you can take advantage of the clause in your lease allowing you 30 days to move out if it is unsatisfactory. Don’t assume that because the apartment they will show you as an example apartment is fantastic inside and out that the unit you will be given will be even close to what they’ve shown you. If you have a choice, choose to live in Phase 2 or 3.
Best of luck to you!

Oh, this place. I’ve been back and forth for weeks about this review– should I post this under my real name, 1 star or 2, how detailed I should be… but a hilarious event occurred here today that makes me think I just have to post a review to save others. I know this is going to be long but I’ll try to stick to the basic issues.
In summary: incredibly loud trashy neighbors, old, shoddy maintenance, pest problems, management doesn’t do anything, shiesty drug dealer.
First, the good things: Parking is ample. The floor plans are open and nice (actual construction not so nice). The location is decent. The postwoman is friendly and competent.
Neighbors: I’m in phase 1. This may be the first problem. Lots of families with kids and lots of lower income 20-​something roommates. All the kids ride around on bicycles in the parking lot, they scream and cry and call each others’ moms whores like I guess all kids do. They also throw rocks at each other. Except they have crap aim and end up hitting cars. Between this, them climbing on cars to get on top of the parking covering, and the people that set off their alarms whenever they get into their own car, you hear a lot of car alarms. You also get to hear a sampling of the music people like to listen to in their cars, as it seems every night there are at least two or three people blasting it as they sit in their car waiting for someone to come out. Finally, you get to hear arguments. This one is fun. In 4 months, 3 couples have had screaming break-​ups outside my bedroom window. At least 2 different couples. It’s kinda funny and kinda really not. These sounds are of course a bonus to all the regular inside-​sounds you hear in an apartment. If you like knowing your neighbor’s bathroom schedule, Laguna will not disappoint.
Maintenance and Construction: I wouldn’t be surprised to know this place was once nice, but it isn’t so much anymore. When we moved in we put together a list of 14 items either broken or missing. No screens, molding missing on some walls but not others, broken vents, paneling that falls off everytime you open the dishwasher… it went on. After calling every day for 3 days (the magic number of days, by the way, I haven’t had anything fixed that I’ve only called once or twice about) someone will come and fix it and it’s a 50 – 50 shot they don’t cause something else. The guy that fixed the dishwasher just wedged in the panel so the dishwasher door wouldn’t close correctly and water leaked in use. Fixing a leaky shower head means that the hot and cold are now switched somehow in that shower. A lot of things are still wrong– I’m waiting for a pot to slip off the stove burners that won’t sit evenly– but i just don’t have the time or patience to get them fixed.
Roaches and Silverfish: Never saw either before moving here, although I will also submit that I’ve probably never lived anywhere warm enough, urban enough, or low enough in altitude either. That said, they still skeev me out and I hate the idea that I’m living somewhere unhygienic. I’ve had the pest control come and he said there’s absolutely no way the roaches are in my apartment and if I’m seeing them they’re exploring from another unit. I explained this to management but nothing’s been done and I still see them once in awhile (maybe one a week, kitchen only).
Management: They’re so nice! I love them! I’d seriously love to work with them or get a drink with them. But they’re shit for mgmt. They are always very interested in your issues and they talk a big game but don’t expect any results.
Drug Dealer: Okay, this was the ridiculous event today. A guy in a Firebird (?) pulls up in front of my apartment, blasting music and sits in his car a few minutes. I’m sitting at my desk and he’s right under my window. He gets out and starts pacing around the parking lot, talking loudly on his phone and looking around all paranoid. I’m still only interested because he’s next to my car. I look over a few minutes later and he’s pulling stuff out from his passenger side and putting it on top of the car– some janitor-​style keys, a small paper bag, and then– wth?- something in a small black case I’m pretty sure is a handgun, and finally a HUGE stack of bills– definitely more than an inch thick and I can plainly see Benjamin Franklin looking up at me. Okay, now I’m interested. He makes a big show of looking around and walks off (Hi! Look up!). I’m intrigued enough to note the direction and go out to the balcony but I don’t know where he went. Pretty sure not my building, probably the building just north of mine. He comes back maybe 20 minutes later and has 2 ziplock bags of something pale and lumpy and his wad of money is thinner. He pulls out and seconds later, mgt drives by in a golf cart with a cute elderly asian couple as prospective tenants. LMFAO.
PS 2 car alarms went off as I wrote this.
PSS I just walked into the kitchen after writing this and a roach ran across the floor.