San Cierra

I truly enjoy living at San Cierra. Ellie is awesome! She has been helpful, informative and definitely knows her job! Since day 1 that she signed us up back in 2014, she has been a pleasure to work with. I know that when I need something taken care off, she gets it done. I can honestly say all staff, including maintenance is always on top of it. I am pleased that we have had this opportunity to meet such wonderful staff and that are always professional, kind and that really do strive to do the best possible job. Frank, Sargon, and Scott in maintenance are great. Sargon has come over to fix things and is always friendly and quick to complete task. Since Frank has been in maintenance everything runs smoothly. Sara, Kevin and Nora and all staff have made our stay here worry free. Ellie, this all started with you, you are the reason we signed lease and have been happy since. Thank you!

I love the community and the staff is always very friendly and helpful. I also think the layout of the apartment and the size is amazing, it really feels like a little home rather than a tiny apartment.

Of course, before moving in we did our research and saw some negative/​unhappy posts about San Cierra, so we were a little apprehensive. So far the experience has been great! We have lived here for 8 months now. Some issues we encountered were: bees nest forming outside on patio, air conditioning did not work first time we put it on, gate codes and key card weren’t set up correctly. I think that’s it… BUT everything was resolved that same day. Paying rent is easy and convenient, staff is friendly and attentive, apartment layout is everything we wanted, pool and grounds seem to be maintained well. It is a very nice place to call home!

I really love living at San Cierra. I lived here about eight years ago when it was owned by Mark Taylor and recently moved back because of the reasonable rates and great location. One issue I’ve had in the past with apartment complexes was bad pest control, but so far since I’ve been back for about 7 months now, I have hardly seen any bugs at all on the property, and not one in my apartment (knock on wood). The leasing staff is excellent. They are knowledgable, friendly, and very helpful. Ellie has been amazing and I love how she knows everyone by name… including their pets. Every apartment has their issues on occasion, this one is no different, but overall I’d definitely recommend living at San Cierra. :)

I have lived at San Cierra for 6 months now and have loved it so far! It’s a clean and quiet community. I’ve never had any major issues and have had timely responses to maintenance requests, etc. The apartment was very clean when we moved in and had brand new carpet! Another plus is that we have not really seen any bugs in our unit, aside from some ants this spring (which were easy to take care of).

Please Read
There are a lot of reviews on here that are pretty scathing. I read through most of them before writing my own. Here’s some things to consider about this apartment complex. (For reference, my roommate and I split a 2 bed 2 bath, the larger of the two options)
Yes the other reviews hit something on the head. The fees do add up. But these AREN’T your run of the mill squares. There’s curved arches, chandelier lamps, cabinets with sound dampners, body length mirrors that aren’t dinky. You name it. These are nice apartments and that’s before considering the gorgeous pool, volleyball court or trash valet.
So yes. You will pay an extra fee because you’re getting EXTRA. It’s not all that bad though. (trust me I have to pay for all my own expenses and I’m 24)
The staff is always courteous, friendly even and they’ve taken care of every one of my requests. Even if my maintenence request took maybe a day or two longer it was because for example buying a whole new icemaker for me instead of just rigging it.
Yes occasionally the gates may be stuck (but how often are you ever truly free of drunken idiots or energetic kids messing with them?)
But since the day I’ve moved into this apartment I’ve had some of my best experiences ever in apartment living and I don’t have to burn my wallet or feel like they’re snooty.
They’re a phenomenal complex for honest pay and they manage to do it with a smile everyday.

Great place to live for families or older people. I’ve been here almost two years now. I love the friendly staff, they all make me feel like they really care about the people that live here. They are on top of repairs, they keep the place clean and looking nice and they don’t put up with trouble makers. They really go beyond the call of their jobs to make everyone feel like this is home. Most of all I feel safe here, thanks San Cierra !

Hi all!
I’ve lived here at San Cierra since January 1, 2015 and have had nothing but positive interactions with everyone here. The office staff has been wonderful and always prompt to answer questions or help me set up maintenance requests when needed.
In the first few months there were a few things that were not working correctly. I put in several maintenance requests for things and they were either fixed or replaced within 10 days of my requests. Since I work nights the maintenance people really work around my timing so that they don’t come early in the mornings and let me sleep. When something had to be replace they even gave me some upgrades (ceiling fans with light fixtures, new dishwasher, etc). I love this!
I tend to travel a lot and do most of my shopping online and have things shipped. Thank God for the office staff, they accept all my packages and I can pick them up on my time and not have to go running around all over picking up boxes. They also sometimes sign for certified letters that are sent to me. I can’t tell you how frustrating it was when my work was returned to sender (after they overnighted a package to me) because there was no one available to sign for it. Having this option has helped me work more efficiently with my out of state obligations.
The only thing I’d like to change is being able to charge my rent on a credit card without having to pay an extra charge. I really want the points my card gives me so I can travel even more!!! But I’ll deal.
This really is a beautiful, friendly place to live in a good neighborhood. There are many stores around here within 1 mile in almost any directions. The Chandler Mall is a 10 minute drive from here. Also, exploring the Farmers Markets and the wide variety of restaurants has been an adventure. All in my back yard!!!

I love living here. It’s a quiet community. It’s well taken care of with a brand new Fitness Center and recently updated pools. The grounds are well maintained.
I’ve been here for three years and no complaints.

Maintenance is a joke! Nothing gets fixed on time and you have to call and go in the office to try and follow up and get things rolling. Currently waiting for my maintenance request to be completed after submitting it 4 days ago. I guess having your sink flood is acceptable.

Ever since the current staff (manager and leasing agents) started managing San Cierra a little over a year ago, I have been very happy living here. Staff is friendly and extremely helpful. There were a couple of times that I was expecting to move out of state and they were very helpful so that, if I didn’t have to move, I could still call San Cierra my home. They’ve been considerate, friendly, and as helpful as they can be… always.
There have been some things that have taken a little longer when I have submitted a service request, but I can understand that an AC or heater issue would be a priority over a minor break in the door frame. Despite this, when staff realized the timing, they made sure that it was taken care of ASAP.
I am moving out of state very soon but I will be soo lucky to live in a complex where the apartments and staff are as great as they are here at San Cierra.

At first I was really skeptical to move here due to all the negative reviews people have shared. I relocated to Arizona for work purposes in December and had 4 days to view apartments. I knew no one here and had no clue what Chandler was like. After researching and visiting MANY apartments I found San Cierra and immediately liked my apartment. (pool view, second floor, back apartments). Yes, there are nicer MORE EXPENSIVE apartments, but I found San Cierra suitable for me. There’s a small gym, 2 pools (pool in the back is finally open again due to remodel. YAY) dog park, and gated fences. Not sure if I’m just lucky but I haven’t had an issue with anything. I don’t have children so I never go near the playground or that area in general.
I repeat, I did my research, meaning I asked about fees, which they were willing to share with me. Ellie, my leasing agent did an amazing job in making me feel at home as soon as I met her. We went over rent, fees, and estimated utility bills so I knew an estimate of how much I would be paying every month. As for agents never being in the office when you need them, I wouldn’t say that’s true either, whenever I go pick up packages (after 4pm) I am always helped.
I’m happy where I’m living (sure beats California’s rent!) so if the one star review is turning you away I would say do some more research. They aren’t bad apartments and the staff is friendly and helpful. Best of luck searching!
P. S. Rent/​Maintenance issues can be all done online, which is a plus for me.

Maintenance is a joke, good luck getting anything fixed in a timely manner. But if you don’t pay your rent I’m sure they will get to that immediately.
When we toured here they showed us a Sauna, but it’s been down for about 4 – 5 months. It was a selling point for me and they can’t offer any time line for repair or compensation. Pretty frustrating when they give you the run around.
The garbage valet service is an extra $ 25 tacked on, so plan for that. It’s also pretty crappy, they only come four days a week and not on weekends when you’d probably have more trash. There’s no way out of that contract. The service is not worth $ 25 and the stupid trash can you have to use is small, ugly and annoying.
Stay away from this place, also expect your rent to go up quite a bit at the end of your contract.

The EXTRA FEES were a surprise to me. Its the «common electricity» & «common gas» plus the fee for «valet trash» (your trash gets taken out for u. No way around it) that you’re paying besides your rent. Maintenance wasn’t that great. I’d have them come do a job and when they finally came, the same issue arose again in a short time span. I had to complain to the head manager because it got that bad. After that, no problems with maintenance. Other than that, I loved it. I actually hated that I had to leave but I found better employment hundreds of miles away. I lived in the largest two bedrm they have (around 1200 sq ft) & it is DEFINITELY luxury. Very nice carpet, walls & doors. Large walk in closet in the master bdrm, smaller walk in closet in the 2^nd bedrm. Huge master bathroom with luxury shower. Air conditioner and heater worked great. Loved my washer and dryer. Very clean. No bugs. It was always quiet and I felt very safe there. Nice pool with water fall and spa & flat screen tv. Management was always very nice & helpful to me. They warned me when my «60 day notice» was coming up a week in advance so even though it stated the info about the 60 day notice in my lease, they still warned me that it was coming up. I moved out & received my deposit back in a timely manner. My family LOVED coming to visit me because they always felt like they were in a resort setting. I loved living there as well. Other than the maintenance and the surprise fees, I have no issues. I wish this apartment were in my new area that I live in now because I’d stay there again in a heartbeat.

I have lived at San Cierra for about one year now and yes their is extra fees added to the rent but if you properly read your lease contract befor signing you will not be surprised upon your first bill. Also the staff in the office are very friendly they are helpful and have answers to all my questions. Recently I resigned my lease and just like every other apartment in the world the rent went up but for what you get its worth the extra fee.

Ive been living here over a year now and i cant WAIT to get out!
Theres always new people in the office, and there really over friendly to where there faking it. When i moved in to my brand new apartment … i had no hot water, and it took them 3 weeks for them to replace it … so that was nice getting a new place and showering in the cold ALL THE TIME… yeah it s*cked. Even tho they told me it would take 3 days to replace. yeah well it didnt. THEN it was my dryer that wasn’t drying the first week that I moved in … so it took them a month to come out and look at it … yeah it was nice hanging my cloths all over the furniture … looked like a laundry place, and was embarrassed just for my parents to come over and see the new place… and when they came they said (maintenance guys) all i had to do was removed some lent that was build up on the back of the drying… I’m just thinking like, isn’t that your job to check and make sure everything works… and I’m not a dryer professional and who new THAT was the problem. so they blamed it on ME! … I have a garage and it never works and I asked them if they can put a new battery in it and they said it will take two weeks to do that … so im thinking umm no im not gonna go two weeks with out a garage and im NOT gonna park my car out side because theres stray CATS Everywhere and I’m they always climb on your car and scratch it and i dont want my car all scratched up. The gates to Enter into this place NEVER WORKS … i was waiting at the gate the other day around 5:30pm and saw one of the office ladies walking out and holler at her to come here (to the gate) and she was like can i help you !!! all rude and I said the gates arn’t working and all she did was roll her eyes and said ”Well I guess im not going home early” I’m thinking okay lady there’s 10 cars here waiting to go home too … AND … Even tho sup possibly there open till 6pm … and yes those phantom charges are true if they said your rent is 900 a month expect to pay and extra $ 100-​$ 150 dollars EXTRA a month …
There’s this Vallet trash Service here and i hate it … there’s no way out of it and its a extra $ 25 a month added to your rent every month … I’m in my 30’s but im very capable on throwing out my own trash away and jobs like this is exactly why people are lazy today … They come 4 nights a week and sup possibly around 8pm SHARP (according to there paper work) but there not here till 10pm at night and i dont like it cuz there rolling around a trash can bin thing all through out the night while people are trying to sleep… there loud and random people walking through the neighborhood and if your trash is not wrapped up the right way then they tell the office then BOOM you have another fee on your rent bill … its so stupid (sorry my trash bags arn’t up to your standards) geez… they give you a tiny trash bin to leave out side your door which gets gross from the weather like rain and dirt gets on it and they make you leave it inside your house… or guess what!!! there’s another dumb fee, im kinda a germ freak and im sorry that is just not sanitary … i hate this place cant wait to move out … the only reason i moved here is because I used to live here 6 years ago and there was no phantom charges or valley trashes and they didnt charge you for stupid stuff.
Over all stay away from this place … there’s poop everywhere because people dont pick up after there pets. It will take at least a month to get any Maintenance done to your house … even if your asking for a light bulb for your second bathroom. This place is not Mark-​Taylor anymore … its a NIGHTMARE!

Not that we were planning on staying here anyways… But we received our renewal notice and they bumped the rent up, not a typical $ 20 increase oh no… $ 160 more a month??? And that is just the base rent who knows what other extra fees they would add on once again. Because nothing says we deserve more money than having some of the worst apartment ratings in the area. The back gate, not the one for cars but the one you use to walk through broke (again) and rather than paying to have it fixed, in true San Cierra fashion they put a lock on it. So now when I want to take my walk I have to wait for a car to go in or out, because there is not a way to get out. I can not stress enough, do your research and look elsewhere. With how much they have raised their rent I am sure you can find nicer apartments with much higher online reviews for around the same amount. Remember when they show you how much rent is you need to add at least $ 80 a month in hidden charges. We can’t get out of here soon enough!

I’m not one to complain, but to possibly help another not make a horrible mistake, here goes. We went against our better judgment upon reviews when we moved in, almost two years ago. Bad reviews, horrible service, etc. Well, if the shoe fits… they were awful. Alliance properties is a mess and very dishonest and not caring. The management staff turned over quicker than a fast food joint. I think I met at least 3 – 4 different property managers while I was there, and who knows how many I didn’t meet.
Upon move-​in, they didn’t have our fabs or storage key ready. In fact they didn’t seem to remember we signed up for a storage unit. They got us a key. It was a second floor unit, which was wrong. We eventually got it right, on a first floor.
The «phantom charges» in previous posts are 100% true. A «mandatory» $ 25 for some stupid trash service. I’m a 30 ear old guy. I can take my own trash out. What a waste of $ 25 that I tried to refute but was unable to. The «community fees» for gas and electricity and water for community areas is bogus. I’ve lived in many apartments and never heard of these fees. Isn’t that what RENT is for? They never mentioned ANY of these fees upon walk through. In the summer time my rent was close to $ 100 more because of these fees; NOT BUDGETED. Meaning we were basically, dishonestly robbed of $ 100 that I didn’t have and couldn’t get out of it. They certainly didn’t care the least that people were troubled by this. We were even threatened with a $ 50 fee for leaving the «mandatory» trash bin outside our apartment all day. Sorry San Cierra, like I wasn’t busy at all during the day. I heard many people talking to the managers about these and they simply said they couldn’t do anything. Get a clue Alliance.
«Luxury Apartment»? Right. The front gate was broke and permanently open for the first 5 – 6 months we lived there. At NO TIME, did any of the main pools gates all work at the same time. One was always chained off or broken. The Six gas grills around the main pool; only 1 igniter worked and maybe 2 that were «clean» enough to cook on. Half of them were so caked with poor maintenance and bad apartment dwellers that the heat didn’t even rise to the food.
After our first year, literally because we were in a job transition and didn’t want to move, we renewed. The management came back a few weeks later with a new renewal notice saying we had to tell them if we were moving or not and had passed the 60 days. Somehow between the corporate Alliance and the main office of the apartment, no communication and they finally «found» my renewal. I almost wanted to say screw it and leave, but just couldn’t unfortunately.
Even when moving out, no one had a clue. I emailed them through their own Alliance website and payment page, and it never made it to the main office, so again, they thought we weren’t responding about our 60 notice. Then we were told we had to give a date of move out, then we were told we didn’t. Literally between the constant new staff, no one had a clue about anything in that office.
Even locationally, this place is terrible. A fatal shooting at the Walmart down the road, multiple robberies and break-​ins through the neighboring houses and apartments. Cops constantly around or in the apartments looking for people. It’s a shady area with shady people and is no way luxury.
Long story short, horrible service, horrible company, horrible apartments, horrible people living in the apartments, in no way shape or form luxury, dishonest, too high of turnover in management and staff and no care. How can a company flat out not care about it’s people? Don’t ever consider moving here.

Everything mentioned in the other reviews is accurate.
And don’t be fooled by the gate. This is NOT a gated community. The front gates are almost always open and the back gate stays open so long cars will park on the street and wait for someone to go in so they can all follow.
Our rent was $ 850 or $ 895 but we paid$ 1100/​mo with a garage and all the hidden fees. Management is useless and rude. As for maintenance, we stopped calling after we had them come in to fix the vent in the laundry. We were told it couldn’t be replaced so to start it we should just climb on top of the dryer and «give it a spin» with our finger. We also had our car broken into. When we told the front office they said, «ok. «. Well golly, thanks for the concern.
The biggest issue we had was after we moved out. Maintenance supervisor did our move out inspection and said it was the cleanest he had seen. (We are prior military so we are used to very strict move out inspections) we went to the front office to turn in keys and asked for a move out receipt. We were told it would be mailed to us. Oh it was! 30 days later we received a bill for $ 800 for damaged carpets. We tried to get answers, to no avail. We finally contacted a lawyer. The apt was contacted for documents and photos relating to the «damaged» carpet. Surprise! Nothing was ever sent to the lawyer or us. The downside is that they had already reported to the credit agencies. So now we are fighting to have a write off account taken off our credit report.
Just stay away.

If i could give this place 0 stars i would, it does not even deserve one star.
This has got to be the worst apartment complex i’ve ever lived in. The management is never there. The people who work in the office are overly nice, its like they are faking it, they do not know what they are doing, they go through employees like water and can never do anything for me. Ive been in twice to ask for an air filter for our apartment (theyre supposed to supply those) they are always «out» and have to submit a work order, days go by and i never hear from them, so i have to go to walmart and buy my own.
We had a robbery a few months back, the burglars kicked down our patio door. the apartment complex sent someone over to nail our door back, then told us they would be back the next day with a new one. it has been 3 months and our patio is inaccessible from our living room, still no word on the new door.
The fees, the hidden fees, they include «community electric» «community gas» the valet trash we have to pay for, even if you dont use it, we have to pay to refill the pools, we have to pay to clean up the trash around the complex. the list goes on.
so all in all, i would not even wish my worst enemy to live here, ⁰⁄₁₀ for San Ciera, STEER CLEAR OF THIS S$%T HOLE.