Lush

High pressure, pushy sales people with the TERRIBLE CUSTOMER SERVICE means I’m telling everyone I know not to shop here and I am never shopping here again.
I came here the week before Christmas, so like any store they were completely packed. One of the sales girls talked me into getting something by the register, and mistakenly I said sure why not. Decided it was way too expensive when I looked at the receipt at home, but didn’t go back right away (mistake 2) since the mall was so crazy.
The worst part was when I returned to the store the following week to get my money back for the stupid impulsive purchase. It turns out, they had rung up the item wrong so the receipt did not match the item. On top of that, the item was seasonal and no longer in stock, so they kept saying snide comments like, «Oh I haven’t seen this in forever…» when I was literally there a week before. I felt like they were treating me like a criminal who was intentionally trying to get money back for a purchase I hadn’t made, when it was their mistake in the first place. I’m considering coming back with everything else I had bought to return it out of spite. I don’t want to give any money to this company and feed their fake, pretentious and overpriced stores.

I Love This Place.
Each time I am at the mall I have to stop by Lush. Even if I’m not purchasing anything that day, I just love going in there for the over all experience. I love the employee’s energy, creativity and knowledge of the products.
Or course it is always nice shopping here for gifts or something for ourselves.
If you’ve never been to Lush, it is one of the best places for gifts for Him and Her. This isn’t just a girlie place, it’s for everyone young and old.
One of the best points about this place is the products are healthy and safe to use. Their green washing and fresh ingredients are a great reason to shop here. It gets you away from all the chemicals in products today.
It’s Always a great experience!
Thank you all for what you do each day at Lush. It’s most appreciated.
Keep up the great work!

I absolutely loved my experience at Lush! This was mine and my boyfriend’s first time at any Lush store and our first time using any of their products. The store was very busy and yet every single employee came to check on us at one time or another. We sampled many of their products and they answered every question we had to help us find what we were looking for.
They weren’t just giving customer service, they were being themselves! They seemed to actually enjoy their job and were just chatting with my boyfriend and I about anything and everything. It was just such an excellent shopping experience thanks to these girls. We went around noon on Friday October 16^th. Sorry I can’t remember any names, but A+ on service for whoever was working!
We’ve been using their products for about 3 days and we already love them! The face scrub and masks are AMAZING! The shampoo and condition are top-​notch also!
Definitely check out this location and Lush products!

I feel so uncomfortable and full of anxiety after leaving this store. Employees would NOT leave me alone. Someone is pressuring these poor people way too much and I feel bad for them. Sold out of what I wanted, still spent twenty bucks. People will ask for help when they want/​need it. Please learn to read body language.

Their products are fantastic! Everything is handmade with all natural vegan ingredients which are of course never animal tested. Every product I bought is doing what it is meant to do & my skin feels great and looks healthy. They have an array of products, some gentle enough to be used on skin being treated with prescribed retinol cream. The associates are extremely helpful & knowledgable. I appreciated them educating me on which items would work best on my skin. I walked out of there with goodies for me and my teen. Some things can be pricey, but truth be told, that won’t stop me from going back, so far the products we are using have been worth it.

I love Lush products, and get them even more now that they are a few miles away from my new AZ home. Luckily, my love buys bath bombs for me frequently as surprises, so I’ve managed to try nearly a dozen varieties, both standards (Sex Bomb) and seasonal. My favorites are the ones with flowers and/​or glitter that disperse amongst the skin softening, dreamy scented water.
The workers in this location are super friendly, not at all pushy, and even made Scott feel comfortable walking in months ago with 0 idea what in the blue hell a «bath bomb» was… Samples and demos are freely offered, the products are top notch, cruelty free, and organic. I’m a tremendous fan, and will be back again and again when back from holiday.

Great products — staff is always helpful when I need it. they are also very very helpful when I don’t need it but that’s retail and it doesn’t bother me. products are obviously great as I feel like im in there all the time. last week they were out of ALL fresh face masks which was a bummer — those 2 tiny things aside I think they’ve got a great staff to support their great products — store is always nice and tidy when I go in and everyone has always been super awesome and nice to me.

Went here for the first time today looking for a gift.
The girls were very friendly and helpful. They gave us a quick run down on products, and gave us samples on a bunch of stuff.
I really like the concept of this store, but the prices are a bit high. Due to how expensive it is, it will be a gift only store. I don’t need to spend that much money on myself.

I love Lush! Great products, and great customer service. The Chandler location is definitely my favorite between the two locations in the valley.
Stopped in today to pick up a few things for my boyfriend, as well as a few treats for myself. Despite there being a good amount of shoppers in the store, I was instantly greeted by Dorna. I had the pleasure of having Dorna help me through my shopping experience, and I couldn’t have been happier. Not only was she incredibly knowledgeable about all of the products, but she was also personable and genuinely kind. Thank you, Dorna, for a great shopping experience! You’ve definitely created a return customer!

While everything here is incredibly pricey, the all natural (and vegan) products are really worth the money and usually last a long time before you need to refill or replace them.
I personally love the bath-​bombs (which despite what you may believe can be broken into smaller pieces to extend the use, as these products are highly concentrated) as well as the massage bars which are easy-​melting and smooth.
Every single one the employees at this location have greeted me and were so kind, inclusive and attentive each time I shop here. +The Demos are really very fun!
This place gets CROWDED.
Definitely worth checking out, but be ready for the prices.

First time actually going in to Lush tonight and finally having the time to purchase some stuff. I had the sales girl, Maddy, very sweet and kind, even asked I was allergic or have sensitivity to any thing. She was patient and knowledgeable. I spent way more then I anticipated. My original plan was to buy the lip balm and maybe like two bath bombs. Nuupe. Overall five stars, the only complaints I have are small minor things. I don’t know if it’s this Lush or all but considering I spent $ 66 bucks, I sort of expected a better bag and packaging.
The bar was wrapped in paper but the bath bombs weren’t, they were all put in a plastic Thank You bag, by the time I got home, the bath bombs rubbed all over the other stuff and small pieces came undone. It wasn’t a big deal but as I said, that would be my only complaint.
Also, I went looking at the lower ratings for the reviews of this place. It sounds like a lot of easily irritable people went shopping and didn’t like anything, rather it was too pushy staff or not enough attention. Lol. Can’t win them all. Saw one about the music, it is a bit loud but I liked the type of music so I was okay with it. I think some people went in and were intimidated but I’m telling you, the sales ladies and guy were super nice, amusing and knowledgeable.

love this lush. Never had any bad experience with any employees. I’ve had great service and they know all their products top to bottom so they can easily help you with any specific questions should you need them.
I always have great service even when it’s busy and always love coming back, even if it’s just to drop by and try a couple testers :)

I could write a detailed review but honestly I have been here an absurd amount of times that my check ins don’t reflect. I’m a proud LUSHIE. After my third pregnancy my skin and hair became troublesome to say the least. Lush products have been the only ones which have given me the moisture I needed while not being too heavy. There isn’t much here not to love. The service at this location is stellar and remembers regulars well. Employees are knowledgeable, engaging, and gentle. They do a great job at training new staff.
As far as tips go be sure to check out the massage bars and fresh face masks.

I am so incredibly impressed with their customer service. I came in today to grab a few things and by the end of my shopping experience I felt like they were already my friends. So incredibly nice and welcoming, I love that someone is always there to greet you and make sure you are taken care of. They aren’t pushy with sales and it makes me comfortable and want me to buy more stuff! Way to go Lush, you are truly one of the best customer services I have ever experienced!
On the topic of the actual merchandise, Lush has never put something on their shelves that I haven’t loved. Their products work so well with my skin. I bought some things to take care of my healing tattoos and it is the most amazing thing I have used on my tattoos. In other words, anything with skin care, this is where I want to go!

First off I’m extremely allergic to gluten, and a few other things including some flowers, and they didn’t even ask if I had allergies they just assume everyone is perfectly okay using they’re vegan products… I wanted to try a honey thing and she grabbed a floral thing and I immediately broke out in hives and had to wash my hands off in their sink with proper soap…
Update—
The staff has switched and they are way sweeter, and very sincere. They ask before they test products now

I think a lot of people are in agreement about how the employees here treat their customers. I went in yesterday excited to try to find some masks and bath bombs, but when I asked if they had any left of the masks, they avoided the question and told me about one of their favorites that they might arrange for me to get (what??). I was sat down by another employee to get my hands washed but they didn’t ask if I had any allergies or sensitivities, which I do. It would have been nice to be asked first. The employees were friendly, but I didn’t really appreciate some unprofessional language (f***, sh**, etc). One worker even said to us, «I hate it when customers come in.»
As a BBW sales associate, I completely understand the friendly techniques but they did NOT leave customers alone to just search. They could not read customers very well at all. Let people smell things in peace. Ask if they need help before rolling in and talking at them for a few minutes straight. Not everyone wants suggestions. It’s a very uncomfortable employee/​customer relationship. Anyway, I eventually got a bath bomb but never got any help finding what I needed.
Awesome products, wonderful purpose for the company. But seriously, if you ever want to go in and look, you’re going to have to explicitly tell them that you just want to be left alone. Maybe a good place to make friends with college kids, but not to buy products. I try not to base reviews off of one visit, but it’s been an odd experience most times I’ve gone. Unsatisfactory customer treatment overall.

I’ve been here lots of times and I love a lot of their products, especially the bath bombs and face masks. I’d give them 5 stars for product quality, but the customer service is absolutely HORRIBLE. I’m sure they mean to come off as friendly, but in reality, the associates are annoying, obnoxious, and conceited. Employees don’t leave me alone. They’ll come up to me randomly starting conversations, which makes customers very uncomfortable. They treat me as if I don’t know anything about their products, which is embarrassing and belittling.
I work in a nice clothing store and I know good customer service; Lush’s Chandler is totally lacking. I’ll probably just order bath bombs online whenever I want them now, because going in their store is always an uncomfortable experience.

Suffering from dysania? Get yo’self outta bed and into Lush for some eye-​opening products! Just breathe. It smells so pretty in here~
The moment they opened Lush up at Chandler Fashion Center, I rejoiced. No more trips out to Scottsdale or ordering online to get all my bubbly needs! But with that comes a significantly lighter wallet. Help me.
I love everything about this shop. The sales people are always so stinkin’ sweet and they let me play and touch everything. Always quick with product selection and are walking product-​know-​it-​alls, they recommend some of the best items ever without being pushy. We all know what I mean: those sales rep that scare you into buying their goods… it doesn’t happen here! It’s a spacious shop with lots of goodies and it’s always an exciting and divine-​smelling trip. Where else will a friendly face offer you a facial or hand massage while scrubbing some dead skin off you?
I love their bubble bars [Blue Skies & Fluffy White Clouds ultimate fave], their Dream Cream, the Popcorn Lip Scrub, Floating Island body melt, It Started with a Kiss lip stain, Honey I Washed The Kids soap, the limited edition Rose Jam shower gel, et cetera. There’s just so much to love, so much to buy! Don’t forget to ask for some free samples when buying some goodies.

My first time here. The staff super nice and helpful. She explained all the new products. I got a sample to try at home too. The sample that I tried in the store feels good on my skin and I will go back to get. I had Dream Cream lotion. I just wished the price wasn’t that high. I bought Dreamwash and I’ll let u know after I try it at home. Overall, it was fun shopping :)

I used to love Lush but now it is more of a love/​hate relationship. I love they way their products smell and work and the enthusiasm of their staff. However, sometimes the staff can be overwhelming or busy talking amongst themselves and not helpful at all. It’s kind of hit and miss. Also for a place that pushes how natural they are (and expensive): Why aren’t they organic? Why do they still use parabens in some (about 30% of their) products? I just wish that as forward as they are, that they would still find better alternatives so until then I’ll just drop down my usage.