Pet Club Dobson

I came here a few months ago to check out the grooming for my dog Bella, a husky lab mix. I wasn’t greeted as I walked in. In fact I had a hard time finding anyone to talk to. When I did find an employee they were short and dismissive with me and didn’t have answers for my questions. If this is how you treat a potential new customer how will you treat my dog if she is left with you for a few hours? I ended up finding a place closer to my parents house out in Scottsdale.

I buy food from this location. They have Nature’s Balance dog and cat food. Which is the only thing that helps my dogs horrible allergies. We use the fish and sweet potato. He’s elderly so this was the only food I found that was good for him. Trust me I’ve tried all the expensive formulas. The staff here is friendly and guided me right to the area to find our food. This location is particularly spacious. They have a training area, a vaccine clinic, and a self wash! This location is totally the bees knees.

Jessica is great with my 2 senior dogs who won’t let anyone else touch their feet! She is accurate, thorough, sensitive and loving. I won’t take my dogs to anyone else. Thanks Jessica

I’ve had part of this review in draft for some time. I’ve been bringing my 2 dogs to the grooming salon for years. And I’ve been sticking it out through the management transition hoping things would get better, but they have not.
I have always loved Pet Club’s grooming services. They had reasonable prices and a good maintenance program for my dogs. And something has changed since January 2016. They had a huge shift in management at that time and let go of a bunch of great groomers. They also jacked up their prices pretty significantly! They used to give you a 50% discount for having a maintenance plan every 2 weeks, now it’s only a $ 15 discount. So I went from paying $ 30 every 2 weeks to paying 35, then the groomer changed her mind and brought it up to &45. And compared to the $ 55 once per month, I was quoted-​where is the savings?
They do a good job and treat my dogs well, but the staff here seriously can’t quote a price and stick to it to save their life.
Today was the last straw. My husband took our dog in for a grooming (I normally take her, but was unavailable). My groomer, Melissa (the manager I believe) wasn’t there, but my husband was quoted $ 15 for a mud treatment by a gentlemen with glasses, and my husband specifically declined it. When I went to pick her up I was being charged $ 20 for the mud treatment and told that he did consent to it. First of all, I don’t know if there was a break down in communication between the guy stand my groomer, but I don’t like being lied to. I I also don’t know if this guy didn’t know the price of a mud bath but when you are quoted a price you expect it not to change, and further you expect everyone to charge the same price within the salon. I seriously can’t trust any prices I am being quoted as I’m pretty sure they will increase it the next time I come in…
I know my loyalty has been seriously swayed and I will be looking around to see if I can find another place to take my dogs, which I hate to do because I’ve been a regular customer for so long. You would think they would want to retain their regular customers.

This is not a good place to bring your pets the groomers are sketchy and they jacked up prices as they see have no saying they tell you one price when you drop your pet and expect topay what they have quoted you, when you’re picking up your pet that is not fair that is taking advantage of you
I’ve been bringing my two pets at this pet gromming at Pet club located on Ray and Dobson I had been taking my pets for full grooming and also they had a great maintenance program about six months ago I’ve been having very many problems with them, they changed all their staff let go great groomers like Cynthia and Sylvia I am no longer bringing in my pets to this location not very professional on how they treat their customers that have been faithful for years do not bring your pets there they will overcharge you, they had very good prices until management changed new stuff., The last time I had my princess for a maintenance appointment for many months I was paying $ 15 every two weeks for maintenance on princess the bath & brush now at pet club cost went up to 25.00 that is $ 50 per month, One day before my appointment I got a call from the Groomer to advise me all their price change per management decision, they will no longer take care of my pets because he only make 7.50 an hour and it takes him an hour to bathe and brush my princess then I offer to bring her for a full grooming instead, he declined the option of doing a full grooming he just Will not take my pets anymore, to look somewhere else .
I definitely did that, know my pets are been taken care by Madeline at mad about dogs on Dobson and baseline Madeline the owner of this location will continue what pet club declined to do for my pets. I recommend mad about dogs. Now my princess looks better than ever I’m looking forward to take her back to Madeline at mad about dogs next week

I have noting but praise for the way that Jessica handles grooming my baby shih tzu Hunter. I’ve been a client of Jessica for over a year and she only treats hunter like her own. She has never over charged me, in fact she will make sure that hunter looks like a prince when I pick him up. Let me also point out that I’m a cancer patient and Jessica has a wonderful heart and will come to my car to get Hunter and will bring him back when his finished. There is not a grooming place in town that cares more than pet club and Jessica. Also in closing Jessica and her staff would never leave a dog without water or safety. Please take all your loved 4 legged friends to Jessica and pet club.

Normally, I love Pet Club. The one nearest to me has very friendly staff and I always find everything I need. I have had my dog groomed at the Pet Club on Ray and Dobson previously and had very good luck. However, when I took my dog in today, not only did they keep her for over 4 hours when they said it would be 2, they overcharged me by $ 25. When I asked the groomer about the unusually high price, she flipped out. It’s too bad, the job they did was pretty good, but there’s no excuse for being hostile to a customer. I won’t be going back.

Being new to the area. I made a call in the morning to have my Malti-​Poo, s groomed. They said they could take them at 1pm that day. I brought them in. Jessica seemed very nice. Prior leaving, I asked her about how long. She stated 2 to 3 hours. I had no problem with that. I figure I would come back in 2 ½ hours.
As I was standing aside, so that my dogs wouldn’t see me, watching her groom my dogs. I could hear her say to another employee. People that watch like that. I’ll just take my time! For one I was watching how they groom the dogs. What is the glass window for? 4 ½ hours later my dogs were done. Jessica seemed to feel free to charge me an extra $ 10, for a hard to handle dog. If Jessica would have told me ⁴⁄₅ hours that it would take to groom them. I would have been fine with it. The time was never an issue. I prefer not to leave my dogs at a groomers. Secondly, I asked her what dog was hard to handle. She said Maks. I’ve taken my animals to groomers back home. Not once did they have a problem with them. Upon bringing them home they were so thirtsy. I don’t believe any water was given!!! I feel it was very poor service all the way around. From timing, attitudes, extra charges, no water, even the grooming was not up to par.

Being new to the area. I made a call in the morning to have my Malti-​Poo, s groomed. They said they could take them at 1pm that day. I brought them in. J seemed very nice. Prior leaving, I asked her about how long. She stated 2 to 3 hours. I had no problem with that. I figure I would come back in 2 ½ hours.
As I was standing aside, so that my dogs wouldn’t see me, watching her groom my dogs. I could hear her say to another employee. People that watch like that. I’ll just take my time! For one I was watching how they groom the dogs. What is the glass window for? 4 ½ hours later my dogs were done. J seemed to feel free to charge me an extra $ 10, for a hard to handle dog. If J would have told me ⁴⁄₅ hours that it would take to groom them. I would have been fine with it. The time was never an issue. I prefer not to leave my dogs at a groomers. Secondly, I asked her what dog was hard to handle. She said Maks. I’ve taken my animals to groomers back home. Not once did they have a problem with them. Upon bringing them home they were so thirtsy. I don’t believe any water was given!!! I feel it was very poor service all the way around. From timing, attitudes, extra charges, no water, even the grooming was not up to par.

An excellent store to buy grain free and good quality pet food at last! They also have a program where you buy a certain number of bags of kibble (5?) and the next bag is free! One day last year I was there while they were promoting an upcoming tent sale and the manager rang up my items. Half jokingly and half seriously, I mentioned how every thing’s always for dogs and never cats and that’s discriminating. He asked me to wait while he stepped away and excused himself. A few minutes later, he appeared with an entire display box of 10 – 12 cans of grain free moist food – free for my cats to try! Who says nothing is free nowadays?!? Thank you Pet Club for moving to the Phoenix valley!

Going there is like a ghost town know one around experied products there not rotating allwas out of products have to go to another pet club but done with them raised the price three dollars on the treats I use to get don’t go there…

I’ll be completely honest, I just go to PetClub to get my dog’s food. I’ve never taken my dog here to get groomed or anything. But I can’t stress enough how much I prefer this location over the location on alma school. The employees are so much nicer and attentive. I fully believe in the value of customer service and although the location on alma school is SO much closer to me than this one, I appreciate good customer service, so I’ll drive the extra few minutes. The girl who helped me today was so so sweet and I felt like I was talking to a friend! I highly recommend this location above others in chandler.

This location has been transforming to my comfort of letting someone cut my dogs hair. No matter who it is that does the honors I am pleased. They are accommodating, informative, friendly, welcoming and they perform a skilled and educated job with confidence… Every time.
Thank you for taking such great care of us each and every haircut/​spa day.

Every time I go there it seems like the employees are no where to be seen. They don’t seem very knowledgeable about the products they have. Today I called the store twice and the phone rang and rang. I wanted to talk to a groomer but the number for the groomers was not on the website. So I decided to go there. I thought it would be busy or understaffed and that is why no one answered the phone but I was wrong. When I got there it was empty as usual and they had three employees hanging around… then I come to find out the groomers had closed at 2:00 and it was 2:30. I mentioned to the cashier that I had called and no one answered he had nothing to say or even an apology. I also asked if I was calling the right number and I was! So what happened? The guy had no answer. The employees there always seems so bored and unhappy with their job. Why even work there? I know I will never be returning to this pet store. And the groomers just lost some more business thanks to the front of the store staff.

It’s OK. I go there for cat food — a good assortment of brands. Kitty litters — not so much. Target carries more brands and varieties.

Good selection of dog and cat foods and treats.
I like their self wash dog area. It’s clean and convenient. The shampoo is actually built into the water sprayer which makes it convenient when you have a dog that’s dancing around. The price is reasonable for food as well as the dog wash. They also have a grooming section if you want to drop your dog off instead of doing it yourself, although I’ve never used them. I always wash my dog myself because they are less afraid.

Do NOT take your dog to the groomers here. First time I took my dog they did not empty his anal glands (which is the only reason I take him to get groomed). They told me it is part of the service but you have to request it. Flawless logic. Now, I made the mistake of taking him again. I noticed towards the end of the day he kept itching his ear. I looked in and pulled out a cotton ball. My dog had a cotton ball in his ear for 8 hours! The pet club grooming on Mill and Southern in Tempe is MUCH better and I highly recommend them. She always does an amazing job and is done within an hour. The only reason I took my dog to this one is because the other one was completely booked. Big mistake.

This was my second time in this store. First time I was in a hurry and didn’t need to talk to anyone. Recently my two dogs have started to eat grass in the back yard and one has acquired some pretty severe allergies this spring. I wanted to change their food to something more organic and healthier in hopes that maybe a fuller diet would stop them from this habit and help with allergies. Within 5 minutes of being in the store I was approached and asked if I needed help. I explained my situation to the young man and assumed he would something like «idk» and point to the most expensive brand. Boy was I wrong! And I’m embarrassed to say I assumed otherwise.
He took into consideration the breed of dogs I had, their weight, any currently known allergies, and my budget (I didn’t want to spend $ 50 on a 12lb bag of dog food for two dogs) He literally went down the line of dog food in their store and explained every ingredient on the back of the package and how it benefits or does not benefit my dogs. I should also mention there was a young man also with us for a short bit that was clearly off the clock but still helping me. He pulled up information on his phone about my pervious dog food and explained the ingredients. Very nice of him. All in all I probably spent a good 20 – 30 minutes talking to these guys.
To make a long story short I will be definitely going back to this store. I wish I could remember the young mans name. He had longer hair and very polite but he explained that everyone at this store is equally knowledgeable and would be more than happy to help anyone. They have a program where you buy 12 bags of dog food and the 13^th is free. Not only is the store full of knowledgable people but they sell great products for your pets.

I brought my parent’s dogs in for grooming. The Maltese received a nice cut and the Chihuahua was shaved. Both dogs look terrific yet seem very thirsty when I picked them up. Aside from that, the staff was friendly and was able to accommodate me same day. I would definitely come back as the prices were reasonable and they gave me a $ 5 coupon for the next visit.

Adienne provides quality grooming skills. She is the sweetest and most conscionable person. Her grooming skills are excellent and my dogs love her. She takes each dog with compassion and makes them comfortable. She is one of the best groomers in the Valley. I don’t typically shop at the store for dog food, just grooming service.

So let me begin by saying that I like shopping at Pet Club; the food selection is great and they have great quality products. The grooming service, on the other hand, is another story. My dog’s (Oscar’s) hair was getting pretty long and he was need of a haircut. I normally go elsewhere for Oscar to get groomed. After searching around on Unilocal,where I found Pet Club Grooming, read the reviews, they seem clean, and I figured, why not? «Why» is a better question. First, the groomer, as nice as she was, told me that it would take approximately three hours to get everything done. I don’t know if it’s just me, but that’s a pretty long time. Usually, Oscar’s full grooming sessions last an hour and thirty minutes max! Anyhow, I dropped him off and did some errands for those three hours. About 2 hours and 45 minutes later, I get a call from the groomer telling me he is done, that she was unable to do his nails because he was too jumpy and high strung. Now I usually don’t get too upset because I know that his front two paws are normally quite sensitive when it comes to nail trimmings. Anyway, I go to pick him up and he looks just… okay. He was waiting for me in a cage with feces on the bottom of the crate/cage.(I know it wasn’t his either because when we went home he did his business outside) The groomer informs me that she accidentally nicked him at the hock joint. It wasn’t terrible and she apologized a great deal. As I took him into my arms I noticed that one of his toes were also nicked; the groomer didn’t notice until I told her. Again, she apologized. She also told me that the other helper-​groomer couldn’t do much because he tried biting her. Oscar is friendly and he doesn’t normally try to bite people, but now that I see how they nicked him I can see why. At this point, I was kind of annoyed. I promptly left. Just a side not, I also got a five dollars off, but that’s inconsequential.
When I arrived home I take a closer inspection at the work done on Oscar. I was so pissed, hell, I’m still pissed! I blame myself for not noticing sooner and paying more attention. He has marks everywhere, I’ll post pictures. I feel so bad. My poor dog got a botch job of a haircut and this is the first time that it’s ever happened. Shame on me for not being more careful with who I bring him to and shame on them for doing such a poor job. Maybe I’m one of the unlucky reviewers here, but from my experience, I wouldn’t recommend them.

I am so pleased with the grooming service done for my two Chihuahuas at this location. Their groomer Aidan is so kind and loving towards «my girls» and always does a great job! She goes above and beyond caring for them and always helps me transport them in and out of the store. This was the third time I used Pet Club grooming service at this location and they have provided consistent excellent care.

Let me be clear. The store itself is great — The people are nice and always helpful. The last time I took my dog to the salon to have his nails trimmed it was an absolutely pleasurable experience. The girl was sweet, accommodating and made my dog feel amazingly comfortable. I tell everyone he’s nervous and scared of vet-​type people as he had broken his let at a very young age and has been nervous since. This AND expressing my appreciation for the last time we were in was conveyed in full detail to the lady who we saw today. She could tell my dog was nervous and rather than spend the time with him as the first girl had to try and calm his nerves, she brings us to a table and starts going to town on his nails. I ask if we can move to a chair as he is obviously freaked out and I need to hold him to try and calm him. She obliges and I sit, holding my dog. When he started pulling away, she holds his legs harder at first and slowly trims little by little as if she’s never trimmed a dog’s nails before. She says she does this because she doesn’t want him to be traumatized if she cuts the quick. Okay, I can respect that… Except by being as awkward as she was and not taking her time to calm him as the last girl had, he was obviously being traumatized in the moment while she grabs at him.
Finally, I stop the process. She wants to file the nails and finish the job but he was so freaked out I didn’t want to subject him to more. One of the other girls comes up and even refers to him as an adopted dog (they were having an adoption event) — As if I knew nothing about the dog. I had been more than clear in my knowledge of his history and while she was trimming his nails I had to pull him from her and let him bury his head against me in attempt to hide. She just wouldn’t give him a moment to breathe! Anyway, I ask for the name of the girl who had done his nails before. She tells me they don’t keep record but then asks «why, were you not satisfied with my job?» Obviously not! While he has a fear of vet-​like people, he has NEVER been THAT scared of someone. I couldn’t believe how she handled him! He has been favoring his leg (the one he had broken before) ever since she pulled on him.
I will not take my dog back there and I will not allow people I know or even those I don’t to go to a place where not everyone has the dog’s best interest in mind. Unacceptable and I even got CHARGED for it! I paid, like an idiot because I’m not one to leave debts but she didn’t offer a discount or offer any solace. Only to tell me it was my dog’s fault for how he was feeling as though her actions and demeanor took no part. She never apologized, nothing. She should not be in the service of animals.

Mady and Malissa are the only groomers my Standard Poodle Toby has ever been to and they make him look AMAZING! Mady grooms Toby every 2 weeks to keep him looking his best and he loves spending time with the grooming staff! I highly recommend!

They keep my Saint Bernard looking great! My moms dogs are groomed here as well. I have never been able to bathe my saint or cut her nails myself but the groomers here don’t have any problem. I highly recommend this place for all your grooming needs.

Pet club at Ray it is a very clean and with well train staff people my dog Maltese I been taking it several times at this pet club I’m very happy do not stop taking your pet to this pet club location because ask for Cynthia she will give you a five dollar off on your first visit it’s a great deal

Warning to anyone who has had their dog in this store recently. My friend (an employee of pet club) brought her dog into this location and he contracted Bordatella. Which he then spread to my dog. This is a HIGHLY contagious disease spread through air and touching. It is very difficult to stop the spreading of it.
Pet club does not check vaccinations before allowing dogs to be groomed. This puts the whole community in danger. Please I beg you, do not take your dog here. There is a reason their prices are so low! You get what you pay for.
I know they mean well but the groomers here do not know what they are doing. Most only have a few months of training before being allowed to work on your dogs. Be careful who you leave your pets with. Don’t give this place a chance to cause physical harm to your dog like they have to mine.

Stopped in here to grab some dog food with the free dog food coupon (to drop off at a rescue), saw a young, hippie-​ish couple in the store holding a kitten and a small trash can speaking with a store employee… I grabbed the food and went to the checkout counter. Something about the interaction between the employee and the couple made me sidle closer and I overheard the employee tell them that he didn’t have time to make any calls for them, that they had to go. The couple left and I asked the employee what was going on. He said they were homeless, picked up kitten off street, had dreams of traveling the country with the kitten, have realized that this won’t work, said he can’t take the cat and that he didn’t have time to call around, and that they’re just stupid.
Maybe certainly so, naïve is what it appeared to be after I met them. I couldn’t believe the callousness as he sent them out in 105 degree heat onto a busy road during rush hour with an unrestrained kitten in their arms. How long until the kitten squirmed away, ran into the street with the kids (legally adults, kids to me, I’m old) running behind them, cars everywhere nailing their brakes, hitting each other, hitting people and/​or the kitten… Seriously? You can’t even offer them the use of a phone and a list of phone numbers to rescues? You can’t offer to hold the kitten and call animal control? You can’t let them sit for a few minutes in a side room to cool off, collect their thoughts? I can NOT see this happening at a PetSmart or a Petco, I’ve seen the opposite too many times.
I ran outside, offered to make calls, saw the desperation in their eyes and I took the kitten. Walked back into the store, imposed on the employees to get me a box and hold the kitten while I put it together/​ran out to get my phone, etc.
Note to employees… these animals are your livelihood or at least your part time income if nothing else. You should at least act like you care.

I am so happy to have found Pet Club. While they have an amazing assortment of dog foods and treats, today I will be sharing about our grooming experience.
I’ve had my ups and downs with groomers over the past couple of years — enough to know it’s best to stick with the, «tried and true.» However, we just moved back to Chandler, and needed to find a groomer (we didn’t have a dog when we lived here before). Online reviews of local groomers didn’t help too much, as they were so mixed. I couldn’t find any reviews of Pet Club grooming, either.
When I went to purchase dog food at the Pet Club nearest me, the clerk provided a brochure on Pet Club Grooming Services. I don’t know why, but the wording in the brochure was so reassuring to me! I love their philosophy on caring for pets. Also, after seeing for myself the carefully procured collection of pet foods, I was feeling like, «This is a safe and good place that really cares!»
So, I called to make an appointment. I reached Nikita (sorry, not sure on the spelling, possibly Nakita?). We set up an appointment within the week, and she was very helpful and enthusiastic, especially when accommodating my early morning needs.
We were very excited to get to this appointment. My little guy (LG), a terrier mix, was in dire need of a nail clipping and his glands to be addressed. It had been abut 2 – 3 weeks since his appointments for these services in our old hometown. Things were becoming urgent.
We met Nikita and she walked us to the grooming area. We passed by the huge wall of windows, through which I could see the actual grooming stations. That made me feel a lot better (especially after reading a comment about another place doing grooming behind closed doors). Windows matter when you’re a dog mom and your little pooch can’t speak for himself! Even though I wasn’t able to stay for the session, the windows did wonders to relax me. Having that openness and, literally, transparency, speaks volumes.
As I filled out a couple of very brief forms, Nikita sat down on the floor and greeted LG. Before I knew it, she had scooped him into her lap and was speaking to him in a very comforting voice. He didn’t struggle at all. He was a bit nervous, but Nikita was very sweet with him.
Nikita was a very good listener as I explained my requests. This was especially evident when I received LG after his grooming — he was perfect!
I will definitely be back to this particular grooming place, as well as especially requesting Nikita, if at all possible. I am so thankful they’ve taken the headache and worry out of this piece of our transition back to Chandler.
As far as the cost — it was very reasonable. They include the works, including nails filed, and glands expressed. I used to pay 30 dollars at the vet to have the glands expressed by a vet tech. Having the glands included in the cost of the grooming session, as well as no added charge for nail filing made me so happy! I guess it’s the little things!
Pet Club Grooming at 2000 Ray Road = Peace of Mind :)

They are less expensive than Petsmart, at least the dog food I bought was. There is a program if you give your name and phone number, it keeps track of your purchases and for example the dog food I bought, the guy said I would get a free bag after buying 12.
First time I went in here, they were already closed 5 min before the actual posted closing time.
2^nd time, there was only a girl and she was not very helpful. She didn’t offer me the program I mentioned above (it’s free). Nor did she offer me help with the giant bag of dog food, even though I was limping.
This time, a young man was there… carried the giant bag for me, offered me the program, and carried the bag out to my car.
Wish I could give them more stars, but my first 2 times here were less than stellar. Good job to the young man with the good customer service skills. The girl needs some reskilling or upskilling in that dept. Maybe train her on the products, as well, like the first reviewer mentioned.

The staff here is very helpful, but not knowledgeable. They are eager to direct you to a product that you already have in mind, but they don’t know much about the products they sell. I asked someone what dog food companies used human grade ingredients and the gal told me that she didn’t think any of their dog food was meant to be eaten by humans. ??? I asked her if she sold a particular brand of glucosamine product and she took me to that aisle and told me if it’s not here then they don’t sell it. A customer who overheard our conversation directed me to Pet Planet across the street next to Valle Luna. The woman there knew a ton about the products they sold. It would be helpful for the staff to know their products, not just ring up a sale.