Lumber Liquidators

Horrible, horrible experience with the Chantilly lumber liquidators location, and Kayla in particular. They came out and did an estimate for one of my customers, and the customer chose to go with us for the flooring because we did better work at better pricing (call us at 703−953−4631 for an estimate). My customer still was kind enough to buy the wood from lumber liquidators.
When that happened, however, lumber liquidators stopped caring about their customer. They shipped the wrong amount of wood, even though over the phone my customer specifically mentioned not needing the wood flooring for the upstairs bedrooms, they shipped it anyway. Then they charged her $ 295 for the restocking fee. And Kayla tried blaming ME for it, accusing me of being unprofessional when THEY had made the mistake in sending out the wrong amount of wood. When I mentioned how dissatisfied I was with their blatantly bad service, and that Id probably be giving a bad review, she actually had the nerve to accuse me of blackmail and said «we wouldn’t want you as a customer anyway»! Well good Kayla. Good to know you screw over your customers, lie to them, blame them for your shipping department’s mistakes, and then tell them you don’t want them. That’s just beautiful. I’ll be taking my business elsewhere from now on
And honestly, I’m an easygoing and straightforward guy. It’s why I get so much business. I look for solutions and it takes a lot to really get under my skin. But lumber liquidators just went above and beyond in their quest to be unprofessional on this job

I first went to this store about 5 years ago to purchase hardwood floors for the main level of my house. It was one of those close out deals where you had to buy all they had in stock. Luckily it was just enough to cover the area and the price per square foot I couldn’t pass up and it was the color I wanted too.
Fast forward to today. We went this morning after not quite finding what we needed at another store. I told my husband I had previously had good luck at this location so we figured we’d check it out. After our first two flooring options didn’t pan out as they didn’t have it, the salesman recommended something else on sale. The color was along the lines of what we needed and frankly it had the look of what we needed. And it was actually cheaper (like ½ the cost) of what we originally wanted. So we decided to go for it. Very helpful there was something else I had my eye on too, for our bathroom but we didn’t measure as we were planning for a different room. They guy wrote down the information for the tile we liked and said we could call back if the measurements worked out and they could take the payment over the phone to make sure we bought the product. Quite helpful at this location so I will certainly return should I need flooring again.

Adam the Lorton store manager was so helpful in making my flooring transaction, I whole hartedly recommend to go to this location. We purchased the floating floor system and he was very informative and excellent in customer service.

Decent prices if you don’t have problems.
I purchased flooring and received 2 different finishes for Bellawood Bazilian Bloodwood. Even though they were aware that the finish was changed. The store said it was out of their control since I didn’t return it in the ³⁰⁄₆₀ day timeframe. So be sure to inspect the wood asap.
Also, Regardless of what the employees tell you be aware they do not honor their warranty on Bellawood flooring. After 4 years of normal wear the finish on the Bellawood flooring looks horrible. I’ve contacted customer service and they don’t have anyone to come out and inspect or service the flooring finish. How can you have a 100 year warranty and have no one to service the floors.
Bellwood 25, 50, and 100 year warranty my ass… Such a scam…

We did all of our business with the Lorton store. However, we did not have the wood delivered, we chose to pick it up. The Lorton location did not have all the wood we needed so we were told to go to chantilly to pick it up. The only nice person was the guy in the back that was very kind & helped us load the wood (even though we were expecting to load it ourselves). The manager & salesmen in the front were rude & acted inconvenienced that we were there & that they had to call the Lorton store to verify payment. I would not return to this location bc of the attitude of the sales floor staff.

Walked in and was greeted by the store manager and he was very helpful. He gave me a bunch of samples and when I decided on the color I called and ordered the wood for a excellent price and it was delivered in less than a week. Thanks

Before you buy materials from Lumber Liquidators make sure you read the Unilocal reviews of the company they contract for installation. You might want to consider hiring a different contractor.
All Wood Flooring has a terrible reputation and in our experience deserves it.
The installation was scheduled for Tuesday. We received a call that morning telling us they couldn’t come out because it was raining. They need a dry place to cut the wood. (this makes sense, I wouldn’t want all that dust inside the house) However, it wasn’t raining and didn’t rain until 3pm that afternoon.
They rescheduled for July 4^th. We accepted because we had already coordinated having our furniture delivered for after the installation of the floor. We needed to have the floor installed immediately.
They called us the morning of July 4^th and said they couldn’t come out because their family wanted them to watch the fireworks with them. Seriously? I’d say that’s unprofessional.
As of today, July 4^th, our flooring has not been installed. I’ll update this review after the installation has been completed.
I feel that Lumber Liquidators should take responsibility for the quality of the contractors they hire.

My wife and I had a great experience working with Limber Liquidators and All Wood Flooring, the contractor that installed the flooring. Everyone at this location was very friendly and professional, especially Mufasa who helped us out and even came over the day after Christmas to give us an estimate.
The installation with All Wood Flooring was a great experience as well. Jung and another associate explained the work, ripped out our old carpet, and installed the hard wood laminate we chose within 5 hours. They were very professional, respectful of our home, and friendly — they even helped us clean up afterwards!
Considering the price and level of professional service and courtesy, I would definitely recommend this business.

I did my initial purchase at Lorton Lumber Liquidators and the manager was a complete jerk! That being said, when I needed to return a few extra boxes in Chantilly, re-​buy 2 extra boxes, and then return 1 last left over box, Eric was awesome. I was definitely over my 30 day return period on the last left over box (boy that floor took longer then expected) but they were so easy going in Chantilly. I definitely recommend seeing Eric in Chantilly, if you have any questions or concerns he is great! I got a great price and my new floor looks awesome!
Thanks Eric in Chantilly for making it so easy to do my purchases and returns!

Yeah! Lumber! Party!
Lumber Liquidators had the best prices for materials (red oak hardwood flooring) by far. Their installation contractor was more expensive than others, but it was no problem to use someone else.
They had a great selection, zero-​pressure sales staff, and everything was delivered promptly. They also refund extra wood (with a small 20% restocking fee).
Plus, when you actually find this place in Chantilly, you feel like Indiana Jones.

Wow. Horrible customer service. This past Friday (3÷30÷12), my husband and I went into Lumber Liquidators to look at solid wood floor options. I liked a certain type of flooring that was discontinued, so I ask the man helping us if there were other wood options that were similar and if he could point me in the right direction. Instead of trying to accommodate my request, he simply answered «no». Hmm, I would think it’s fairly obvious that you’re not doing me a favor, Lumber Liquidators. I’m doing YOU a favor by shopping at your establishment. So, to the man in the reading glasses, pink dress shirt, light colored Armani jeans and lumber liquidators hat on who was completely unhelpful, you lost 2900 sq feet of sales.

After much looking, we just purchased flooring from this Lumber Liquidators store. Everyone there was incredibly helpful, and because they don’t work on commission, there was no pressure and the sales associates were honest about the products. Sometimes shockingly honest. But I appreciate that. And Bruce, the manager, has gone above and beyond to make sure he’s got a repeat customer. He does. The next time I have flooring needs, I’m checking here first.

Stopped in here to order some hardwood flooring, along with some of the accoutrements: bull nose molding, T-​molding, and reducer. Good staff and service.
Good selection of hardwood flooring. Prices may not necessarily be the best — but they will be close.
This location is hard to see — it’s not immediately evident from Sullyfield Circle — it’s on the back side of one of the buildings on Sullyfield Circle.

One of the perks of being a homeowner is getting to make major home improvements to it. Last summers project was the ceiling fan. This summers project is the hardwood floors. My contractor reccommended purchasing the floors from lumbar liquidators.
I know nothing about floors, so i was completely overwhelmed with the choices. I was also overwhelmed with the prices. I thought that it was supposed to be «cheap» but it really seemed comparable to home depot. They just can’t match the selection.
I will say that the man i dealt with was one of the biggest idiots i’ve ever met. I am making a HUGE credit card purchase and you’re asking me to do a «zip code fist bump»? come on! I kept looking at my watch and wondering if this guy was going to ever stop answering the phone while dealing with me so i would make it pick up the bf fresh off the plane from korea.
Eventually my floors were ordered and only three days later they arrived! Too bad nobody told me until i finally called on Friday (they had been there since tuesday). Well this ended up delaying my installation by a week. Thank you lumbar liquidators for not calling me.
So i really appreciate the selection and the people (minus the guy that checked me out) were knowledgeable… and didn’t ask me to fist bump