Chili’s

Once you’ve been to one Chili’s you have been to them all: Decent food, Decent price, Decent service. The good thing is you always know what you’ll be getting, and there is something for everyone on the menu. This is just your run-​of-​the-​mill Chilis’, can’t complain.

Was in last Thursday night around 7pm going out after work with a friend. First impressions were very good we were surprised at the inside having a more updated modern look. We’re new to the area and where were from chili’s usually have a very busy décor.
We were greeted and seated quickly. We both had burgers. They came out in a reasonable amount of time, and tasted great. My one complaint is they didn’t seemed to be cooked to order. Our waitress was good, and one of the managers even came around during the meal to check on us.
As I’m new to the area I’m not sure if the modern interior and food presentation is newer. I noticed some less than positive reviews but in comparison to chain restaurants and to other chili’s in the past I would rate this one as pretty darn good. So ⁴⁄₅!

Visited this location last night and wasn’t all too pleased. My boyfriend and I chose the appetizer southwestern egg rolls, which were satisfactory! Fresh and Hot! The waitress was nice. The problem started when we waited 20 mins for our food and it was NOT fresh and hot. We both had shrimp apart of our entrée and they were COLD so we complained. We demanded the waitress go and get us fresh shrimp, at least. So she had us pick through our food and gather all the shrimp so she could take it back to the kitchen, I was confused. Promising hot shrimp she disappeared to the back, taking another 15mins. That’s when we demanded the manager. I give 3 stars because once the manager was aware of our complaints, he immediately took care of it. He agreed to give us fresh entrées but the wait was still about 20 mins because other tables had complaints as well. Any who, we took our fresh food to go while the manager expressed his apologies and told us he hoped to see us back again. Which was pretty nice…

We just returned from having a good time at Chili’s.
The service was good. Caleb took the time to introduce himself, more than once, and explain the specials. He even asked if we had any questions about the menu. He is a good bartender and frequently asked if we needed anything.
The food was fresh, well prepared and the plate presentation was great.
I would return to this location.

I’ve been in the restaurant to eat several times as well as ordered out and never really had an issue with service or the food.
But, tonight, my boyfriend and I decided to order some dessert to pick up. We ordered the chocolate chip cookie skillet and the brownie skillet. When my boyfriend picked it up and got it home, the cookie and the brownie were cold, as in pulled out of the fridge. How hard is it to make fresh brownies and cookies? They tasted like very prepackaged and processed stuff you can buy at the store. I don’t expect gourmet but it is a restaurant, so I would expect a majority of items to be made fresh. Very disappointing.

Weekday lunch special. Turkey club and southwest chicken tortilla soup. Both were adequate. Grapefruit margarita was nasty and it was $ 9.00 for non premium tequila. Shame on me, would not have ordered if I paid more attention.
Hubby had the 2 bites and chill again nothing special but filling
Service was good and quick enough

Server was friendly but slow. My order was wrong but he tried very hard to get it fixed. Nothing was wrong with my moms order (go her –_​_​_​-​)

Great service. Went on a Sunday, so it was somewhat busy. They had what’s called Ziosk… It’s like a personal Kiosk at each table. You can play games, reorder drinks, pay your bill, and my favorite you can see your current bill and monitor your spending. Our waiter Caleb was very polite well mannered and efficient.
The meat on the build your fajita was a little skimpy. The black berry lemonade is very good. Will certainly go back again for more dining.

Not a fan of southwest style food so selection is limited but at least it’s good I suggest the steak

Highly disappointed in today’s lunch service. It seemed pretty busy but there were empty tables so the restaurant wasn’t at capacity. The waitress we had was not great that’s for sure. We asked for a few minutes to decide what we wanted and probably within about 3 minutes she returned asking if we now knew what we wanted to order. I felt rushed. The food took well over 20 minutes to come out. I received my food but my daughter didn’t get her order only to find out the waitress forgot to put her order in. The food was good but I was pretty upset about my child’s order not being put in until my food came out. Never once got a refill… she asked if I wanted a refill after I finished my meal, I said yes but she never brought it. Pretty sure I won’t be back.

First off I can’t stand most chain restaurants as I view them no different than pulling into a fast food chain it’s all about quantity over quality.
My wife is a fan of this restaurant so we went and took our 4 year old son and it was terrible from the start.
We sat down and didn’t see a waiter for almost 15 minutes then when he came he asked us what we wanted to drink we order margaritas and water and he brought back the margaritas but NO WATER not to mention he brought frozen margaritas first and we ordered regular margaritas.
My son had a pizza that was burnt and I ordered ribs that came out cold as if they was sitting out and they put sauce on them and served. Instead of the waiter bring out a fresh batch of ribs he brought out a empty plate took my ribs and reheated them while most restaurants would of cooked a new order.
My wife had fajitas and that seems to be the only thing that came out decent and that was because of the steaming hot platter it comes out on.
Overall the service was terrible the total wait time to get our meal was 45 min and this is what you call a family friendly restaurant ?
Even the host was bad she was missing when we came in and once she got back it took her 5 – 10 mins to notice that we was a new arrival. Oh never mind she put us in the bar area with liquor even though it was clear that we had a small 4 year old child with us. smh
I wouldn’t advise anyone to visit the Northlake location it’s far too many other restaurants in the area and if this wasn’t a franchise chain it would be closed I’m sure.

You know that feeling when you walk in somewhere and you should just turn around and walk out, we should’ve listened ourselves! We went to Chili’s because red Robin had a long wait. Once we set down we noticed the table next to us was dirty (not bussed from the previous guests). And it was never cleaned the entire time of our meal plus a couple other tables around us. The place was it really even that busy. The backsplash on our table look like someone at sneezed on three weeks previously. The food was slow but once I got to us it tasted okay. Because of the cleanliness of the place I didn’t want to touch that little computer kiosk they put at your table.
Even if the zombie apocalypse happens and Chili’s is the last restaurant in town we will not go back there ever again.

Do NOT go to this Chili’s location. The service has been consistently HORRIBLE.
A couple of weeks ago my boyfriend and I tried to call in an order. The guy answered and left us on hold so we decided to go ahead and head that way while we were on hold. Well… we were LITERALLY on hold for 17 mins and were STILL on hold when we got there.
We walked in and not a single soul greeted us. The same waitress looked at us and didnt say anything 3 different times. So… we sat down and waited on someone to greet us. A guy finally came over and asked if someone had assisted us yet. We asked for a manager. (Before the guy came over… another couple with their kid came in and stood there and NO ONE greeted them either. we told them we had been waiting 10 mins and no one greeted us so they walked out.)
The manager finally came over and we showed her the phone screen (yes, we were still on hold). She apologized and cooked our food for us and gave it to us free, drink included.
Ok so we went again this past Tuesday evening and it wasn’t very crowded. My boyfriend placed the order again and asked to subsitute shrimp for broccoli in our pasta because we are vegetarians. We got there, 5 mins after they said our food would be ready and it still wasn’t ready. We got our food and left (shouldve listened to my intuition telling me to check the food). Got to the house… our pasta was dry as hell and the «steamed» broccoli was raw broccoli sitting on top of our pasta. NEVER AGAIN. I’m disgusted with this place. The 2 stars was only because the first time they messed up the manager cooked the food very well.

I normally don’t like to review chain restaurants, but I had great food here and didn’t understand the low stars. So now I’m here to help teeter them towards at least three. No, I don’t work for Chili’s or anything like that, see my other reviews. The MAIN reason I go to Chili’s is for the ribeye or sirloin steak. Even though I try to stray on the menu, I keep going back to the steaks.
This place by far is NOT as good as steakhouse steaks, but compared to American restaurants like TGIF, Applebee’s, and those others, this place IS the best.
The Good:
Been here twice and EVERY time MY food was more than delicious. The steak was cooked the way I liked, the Salmon was cooked perfectly and seasoned as though I was the one that seasoned it. The guacamole is pretty good and the Mango Tea (bottomless) should be a good choice for you if you want to avoid carbonated sugar drinks. Our first server, I think his name is Irvin or Austin… I forget, but he was VERY good and patient. We have two rambunctious kids and he seemed to not be annoyed by them (unlike their big brother). He kept checking on us, kept our drinks flowing, kept the chips coming and even hooked us up on the lil’ gaming tablets.
The Bad:
Our second visit, the service was off to a rocky start. The hostess seated us. We asked if the we could get another tablet to keep both our little ones busy and she obliged. Our waiter gets to the table and he looked at us like we stabbed a puppy and ate the eyeballs… «Ummmm… you’re not supposed to have two of those. Who let you guys have those? You know it’s a $ 1.99 fee for each right?» he said.
Now we were unaware of the charge to be honest, my wife is a «stand my ground» kinda person. I would’ve just paid the 5 bucks. She talked him into getting the charges removed from our bill… «But I can’t do this next time, you’re supposed to pay.»
After that fiasco that seemed to drag forever since I was hungry, he called my son (dressed in a blue and red Sonic the Hedgehog shirt, BLUE pants, I even called him buddy) a she.
RACIAL RANT: **NOTE TO NON-​BLACK PEOPLE… BLACK PEOPLE ALSO BRAID/​CORNROW LITTLE BOYS’ HAIR TOO. NO ONE CALLS YOUR SON A SHE WHEN HE HAS AN IMITATION BEIBER HAIRCUT…**
After I called my son’s name (a masculine name) for the third time I think he finally got the hint. When it was time to order he called him a him. Yay. Far as service goes, there was nothing else bad to report.
The Gist:
I highly recommend this Chili’s if you want a decent steak without steakhouse prices. Good for kids. Near the mall, food is better than Applebee’s. Go when it’s not busy. No military discount. Get the Mango Tea. Boys can wear cornrows too. THE GAMES ON THE TOUCHPAD ARE $ 1.99. YOU’VE BEEN WAAAAARRRRRNNNNEEEEDDDDD… *ghostly voice*

I used to love this place! Until my waitress brought my food with a few OBVIOUS bite marks. Man I thought this was a delicious and great restaurant until this… I haven’t been back for a couple years now.

Questionable service, dirty floors, sticky tables — non existent management. Sub par food. Don’t get a salad unless you want salad mix.

Just went to Chili’s last night for dinner. My biggest complaint about this place is the service. I know we had been seated in the restaurant for about 50 minutes before we got our food. My glass of water was empty for the majority of the time (had to wait for the ice to melt to get any water). Our waiter also kept changing.
Now to the food… The chips were not the warm oily chips that you expect from Chili’s. The chips were just typical and kind of dry. The salsa was ice cold.
On the plus side the food was good. I ordered the grilled chicken sandwich and the chicken was excellent. Everyone else at the table liked their food too. I just wish the food had came out a bit sooner.
Also, I thought the hostess had good customer service skills.
I personally prefer the Chili’s in Gastonia over this one that is near Northlake mall.

We live across the street and love chilis. Both of us worked for the company for 5 years. This chilis has the RUDEST employees and management that I have ever seen in a restaurant. The cooks NEVER cook the food correctly. The last two times that we reluctantly ate there, we had to send EVERYTHING back only to have the manager come out and give us a smart attitude as though we were requesting a five star meal instead of a rare steak. Needless to say, after several chances, we will NOT be doing business there any longer. The drive to Huntersville chilis for a good steak is well worth it.

We decided to stop in after doing some shopping and we were really hungry so we decided to give the 2 for $ 20 a try but we decided to Ante Up! And get an appetizer, two entrees, two margaritas and a dessert for $ 35!
For starters let’s get to the drinks! Yummy! Margaritas either frozen or on the rocks any flavor you want! I opted for the Pomegranate one on the rocks and my friend chose the frozen Strawberry. What I learned was when the bartender is your waiter… your drinks come out awesome! These were not all mix and no liquor she poured it in those drinks and they were awesome!
For our appetizer we tried the Texas Cheese Fries Topped with chili, jalapeños, green onions and finished with applewood smoked bacon. Served with ranch dressing. When you have bacon, cheese and fries how can you go wrong! My only complaint is that the portion size wasn’t big enough! They were simply delicious but the little pan they bring them out in is a joke… especially when like us… you’re starving!
For the meal, I chose the chicken fajitas… the fajitas came out hot and steaming just like I like them! The chicken was hot, flavor was good, came with 3 tortillas and a side of lettuce, cheese, pico de gallo and guac!
My friend chose the ribs… with the original sauce… the meat was practically falling off the bone and it was delicious! I knew that my friend enjoyed it because she always slapped my fingers away when I tried to get a second bite! Instead of the fries she chose the steamed broccoli which was a little dry, but edible.
The dessert seal the deal for us! We chose the brownie! it came with ice cream and a chocolate sauce… what more YUM!!! Needless to say we sent back an empty plate to the kitchen!!!
Overall, it was a great meal! Really enjoyed the «ANTE» up style!

My family met at Chili’s for a late lunch. Many of the tables were filled. Our server was attentive, even as she had other tables. I ordered the shrimp tacos and as a shrimp lover, they were delicious! The combination of spicy chile-​lime sauce and house-​made pico de gallo and sliced avocados made me a new fan of Chili’s! The only issue during the visit where the people at neighboring tables. I won’t go into details… it’s a free country.