Firestone Complete Auto Care

Went to Firestone after killing my tire. They didn’t have my exact tire in stock, so Nate had someone pick it up and replace it same day. The customer service I experienced was awesome– everyone, especially Nate, was great to work with. They seemed pretty swamped for a Thursday, but he was always friendly and was great about calling to update me on the status. I highly recommend!

I had taken my Passat to the dealer to do all major tune ups and whatever else it needed so it can be running smoothly, the dealer gave me such a high price that I decided to shop around for more quotes. I don’t go to the cheapest because that will give you problems in the long run, but this Firestone gave me a fair price along with faster service. I picked up my car few days later, runs like new, fair price and good turnaround service. I recommend this location!

Extremely poor service. Second time I’ve been here and had a bad enough experience now to put a review on here. I went in for an oil change and have them check my tires and check clicking sound in engine that I was told a while back from another Firestone and Hyundai dealership that I needed to get fixed.
First off, charged me about $ 15 more than I’ve ever been charged for simple oil change. When asked why it was so much cause I’ve always been given a certain amt, I was told there was NO CURRENT PROMOTION which is a LIE cause THERE ALWAYS IS… just go on Firestone’s website and there is a synthetic oil change for $ 19.99. I was charged $ 40! I’ve been coming to Firestone for 7 yrs now and that has never been an issue. I was in a big hurry, so I didn’t get into it with the employee like I should’ve.
Also, this Firestone replaced a tire not too long ago and tires went low less than 2 wks after replaced. I’ve filled tires 2x since so I asked them to check on tires. Employee seemed to forget about tires being checked even though I mentioned the issue multiple times. When I asked at the end of the «service» how they were. He said, «Oh, they’re fine, and that’s it. No response to my concerns. And come to find out they didn’t even fill up the tires like I asked them too. I honestly don’t think they even checked them.
Lastly, the clicking noise coming from the engine. When I asked about the noise and where it was coming from exactly, cause all I could remember was that it could eventually affect my transmission, the employee said their guy in the garage could hear it but not figure out what it was. That, to me, says a lot about their skill level.

Had my brakes routine checked here and a squeal started immediately after they serviced them. Returned it twice for adjustment and the problem got worse with an added «pull» to one side when driving. They couldn’t find any problem. Took it to another local place (Woodies) and it was fixed first time. I got the feeling Firestone didn’t want to warranty their work and just focus on getting the next sale.

I came to this Firestone 15 minutes before closing. I was overdue on an oil change and making a trip the next day with limited time to take care of the change.
The associates were willing to stay a bit late to make the oil change happen for me so I wouldn’t have to worry about it the next day. It was really great of them to go above and beyond for me.
I had an excellent experience at this location.

The service here is not great the waiting time is more and my service for car given wrong estimation more than $ 1000 bucks went to local auto service got repair with in $ 300 bucks.
They give wrong estimation to exploit the amt.

A very trustworthy car place in my opinion, something that can be difficult to find.
I called ahead one Sunday morning because they were one of the few places open and I needed an oil change. They said to come right in and it would take about an hour. After hanging out for around an hour I wandered over to Bojangles and got breakfast, then over to Aldi and did some grocery shopping.
It took about 2 hours, but I didn’t really have any complaints because they didn’t try to oversell me.
A few months later my car was rattling and I took it back. It took about an hour for them to look at it and tell me that I needed my engine rebuilt and needed to take it to a Chevy dealership. They didn’t charge me for a diagnostic and seemed to be empathetic for the impending death of my car.

Awesome service here. Making an appt was a breeze on the phone and Scott was very helpful at the front desk.
Was having tire issues and got them balanced at another Firestone. They took it right in and checked it out and rebalanced them for no charge. Faster than the time they provide.
All around awesome prior military guys who do good work. Whenever I’m in Charlotte they will be my go to place.

I needed an oil change and tire rotation this morning; I noticed that there are TWO Firestone stores on Park Rd., within ½ mile of each other. I stopped at the «other one» first, as it was the first one on the left as I drove south on Park. It took 10 min. for someone to come to the counter, only to tell me that there is a 3.5-hour wait for any service.
I promptly left, and went to this Firestone, where they immediately took my car in, and in one hour, I was back in my vehicle, on my way.
Plus, you can have breakfast at the Park 51 Café, right behind them, while you wait. What a great deal!

My car wheel was making a dreaded clunk clunk clunk, it sounded like a CV joint problem. I dropped it off, they called me later and told me my car had different size tires on the back and they needed to be switched to the tune of $ 19.99!!! A dishonest mechanic could have taken me for a CV joint ride, but not these guys!!! An added bonus is, if you drop off your car, there are plenty of places to walk to, even go to the movies. I love an honest mechanic!!!

I had a slow leak in my rear driver side tire so I went to Firestone on a Saturday around 4:00pm. I was out of there within 40 minutes with the problem solved. All of the employees were very courteous… not just with me but with everyone else that came in there. I’m out $ 100 but at least I’m not out of patience.