Hand & Stone Massage and Facial Spa

So I’m leaving my massage which was OK. When they hit me with the $ 89.99 price it ruined the little high I had from my massage. She says since it was my second time there I had to pay the full cost. Nowhere in the place is this listed on the wall. The signage on front says $ 59. Regardless $ 89.99 for 50 minutes.

I walked by the salon and spontaneously decided to get a massage since the introductory price of $ 49.99 for an hour looked pretty appealing and the salon had a nice relaxing aurora.
I went in to get more information and was not pressured to get a massage at all. I asked a lot of questions … Checked their open slots (they had a good amount open for walk-​ins and they open late… Until 10pm?) walked away and then finally decided to get a massage.
The massage itself was really relaxing. I think I almost fell asleep twice and my body shook like I was free falling in my sleep. Hah! That scared Carlos. He was very very professional and attentive. I do wish he went harder like I requested couple times. I think he was worried I’m fragile, but I like my massages with heavy pressure.

Made my wife an appointment for a facial here. I took advantage of the introductory 49.95 offer for a facial. She usually goes to Urbana to get a facial but one night we stopped in Hand and Stone Spa after we ate at Cowfish and asked some questions about the services they offered. We were told about the introductory first timer 49.95 deal by the receptionist. When I picked my wife up from her appointment she had nothing bad to say about the place and said they actually did a good job but she will be sticking with Urbana. I may try them out myself for either a message or facial.

Took my sister for a hot stone massage for her birthday. The facility is conveniently located in a strip mall, right next to the Southpark Mall. Appointment was on a Saturday and the surrounding shops were pretty busy. So had to circle for a bit to find a park.
The lobby area and rooms were warmly decorated and the staff at the counter were very attentive. After completing a standard «wellness» form and release, my sister was promptly taken in back to receive her services. Overall she said the massage was very relaxing and the therapist was good at identifying and treating tight knots, despite being a bit chatty. I would use them again.

Loving good to Gand and Stone. They pat great attention to details. They are good at listen to what you need .
MissB

So i went in for Swedish massage as i was really sore after returning from a sudden same day road trip from Kentucky. Since this was my introductory session at this establishment, I wasn’t sure about which therapist I wanted. The lady on the phone planned my session with Tori and as soon as i went in i was greeted with bright smiles by two wonderful ladies at the reception. The facility is clean and welcoming… Afterwards i was introduced to Tori and we went in for the massage where she right away understood what I wanted from the session. She has a firm grip yet graceful enough to not make you feel pinched. I also got the add-​on for peppermint scalp massage and aromatherapy. The experience was really relaxing.
Anyone who knows me know that I i talk a lot so whenever i go for massage or any other similar services my biggest concern is about the social skills of the service provider. Tori was exceptionally easy and friendly to talk to and she not just listened but made this session really interactive that for me was the stress reliever… I would definitely recommend asking for her if you ever visit this location.
The great thing about this business is that they are open late on weekdays so if you are like me who generally have long work schedule, this would work good for you.
However they close early on weekends which is kind of a bummer…
Giving 4 stars so that i can revise it after my next visit if the experience stays consistent or improves.

I just had to write an update to my review because I had a different esthetician today, Jane. She was absolutely amazing! I love being a member here. The staff is always upbeat and friendly and so professional. I was wary about having someone besides Jessie because I’ve been going to her for about a year. Jane absolutely exceeded my expectations. My eyebrows look great from the wax and my skin feels so good from the facial. She even gave me a card with beauty recommendations on it to help my skin, it was amazing. I’ve already booked my next appointment and really wish I could write a review each time I go because this company definitely knows how to treat their customers. Thank you so much to the Hand and Stone South Park team!

I am a member of Hand & Stone and was not fully taking advantage of my monthly massage. So after the aesthetician left the spa I was visiting sporadically, I decided it was time to get serious about my skincare and use my membership for monthly facials. I was blindly assigned to Jane’s schedule, and I couldn’t ask for a better experience every 4 – 6 weeks! Jane is very knowledgable and attentive. I have had 7 facial appointments with her. After the 6^th appointment I received two separate compliments on my skin! Thanks Jane!

Nothing I love better than when friends come to visit and we have an impromptu spa date! Hand and Stone had last minute appointments available and the price was pretty reasonable so why not?! My hopes weren’t super high considering the price and the fact the this is a franchise. I figured the experience could be hit or miss. The waiting area/​lobby is welcoming, not super spa and zen like but welcoming. It actually reminds me of the waiting area at my dentist. Any how, they give you a short form to fill out with basic questions including add on options. The 15 minute foot massage sounded pretty sweet and it was about 10 or 15 bucks more so I added that on to my 60 minute deep tissue massage. Unfortunately I can’t remember the name of the therapist but she was nice enough, took pretty good social cues in terms of how much to talk or not talk to make the experience enjoyable. I told her my hamstrings were pretty tight and I would like to focus on that area however she focused on my back for most of the massage which was disappointing. The massage was decent enough, not life changing, but good. My biggest issue was with the timing. My massage started about 10 minutes late (I waited in the lobby, no biggie). I paid for a 15min additional service for my feet but somehow the massage finished exactly 60 minutes after my scheduled time which means I was shorted 25 minutes! (10 for the late start and 15 for the foot massage that I paid extra for). Had I known the time would have been deducted I would not have done the add on.
After the massage the hard sell for membership was a bit annoying. I mean at least let me enjoy the massage for a few hours… You have my info… Send an email!
I did get a follow up call asking how my service was and I explained my issues. I was told a manage would call me back but instead I received a follow up email offering a second massage for the promotional price as well as a free add on service. This is nice I guess but doesn’t really address my issues with the service if I will have to pay for 60 minutes of an actual 50 minute massage. Thanks but no thanks.

They are fine until you need customer service! IT doesn’t exist here. I cancelled my membership 3 months ago because I moved. I filled out and signed the ‘cancellation form’ there. Just checked my bank account Monday and they charged me the monthly $ 59.95. I have talked to 2 people there, who said they’d inform the manager and have not had a return call. I’ve left a voicemail for the manager directly and no return call. I’ve called corporate and the customer service person said she’d contact them to reach out to me today, and its 4:30pm… no call. I couldn’t be more disappointed and wouldn’t recommend them.
The next step is to have my lawyer write a letter. It’s the principle of the matter.

After my initial situation management contacted me and provided an outstanding service and apologized. They definitely went above and beyond. The facility was clean.

Who doesn’t love to be pampered? I love coming here, it’s very relaxing right from the time you enter the place. The front staff have always been very friendly and I’ve always had a relaxing massage. I ended up signing up for a membership because I liked it so much… Now I can’t wait for my month to go by so I can get another massage.
I highly recommend Allison, she is wonderful!
I haven’t tried the facials yet but will do that soon!

I’m a member of their Ballantyne location which is a phenomenal spa but I had a pretty bad experience here. I booked a massage apt and showed up right on time and even though I’m a member they still had me fill out paperwork but I guess that’s because they’re independently owned and I hadn’t been here before. The massage therapist approached me and apologized saying there was a family emergency and she had to leave right away. I wasn’t upset at that because things happen and you have to deal with it but I was surprised at how things were (not) handled after that. The manager was supposed to call me the next day to apologize and offer something as a condolence (I drove 20 miles just for this apt). She never called so I took time from work to call and I’m not even sure if she apologized, just said they’re looking into what happened and would call me back. Over 2 weeks later I still have not heard back.
Update– the manager has contacted me to apologize and discuss what happened and will mail me a gift certificate I can use anywhere.

I have seen a few different therapists here and have been overall pleased with the service. I like the membership option because the massages are very reasonably priced, especially for the good quality. This place doesn’t have some of the nice amenities of some spas but Id rather pay less and end up with the same quality of massage.

William is great– one of the best massages I’ve ever had. He’s clearly very experienced, and best of all, obviously loves his job. At one point near the end he had this gleefully geeky moment explaining a technique to me– I did ask. I had the impression he would have been quiet if I hadn’t– I know that’s important to a lot of folks. The facility is nice and the front desk staff were friendly, but the lobby really wasn’t relaxing– I got there early and spent 30 minutes listening to hard sales pitches and customer service calls. It would be nice if the calls/​conversations could happen away from the lobby so customers can relax before their appointments, and I know I’d feel more comfortable asking questions in private. William’s mad skills are definitely worth the car-​sales style lobby environment, but I would ask about waiting in one of the empty treatment rooms.

Be aware that if/​when you cancel your membership that you have 30 days to use your last package. They won’t tell you this when you are standing right infront of them, but will not budge when you try to use your last package and have lost $ 60.
Update: after this post the owner was nice enough to call me and discuss my experience. He apologized and worked with me to get another appointment scheduled.

I came in today with my daughter and 2 of her friends. We were greeted by 2 very nice girls. They were both friendly and pleasant at check in and check out! Everyone said that their therapists were very good, but I can say that mine, David, was exceptional. I am visiting from out of town, but when I come for another visit, I will certainly visit this location again and definitely request David.

Stay away from this place! My first experience was through a groupon and I like being pampered so I decided to give their membership a try. After the first time I realized that their massages are mediocre and they don’t have a good cutomer service. I told my therapist I was cold during the session, and he told me there was nothing he could do… maybe adjusting the room temperature would help?! I went back for another try with their wax service and it was horrible. The lady actually blamed it on me saying that it was my hairs fault LOL… After I realized I had made a mistake signing up for this membership I tried cancelling and of course they charged me an extra month and some fees I didn’t really understand.
This place is obviously on business to make money and have no attention to detail or customer experience!

This is an ‘okay’ spa. I was not impressed with the space or the massage rooms. It was very bland and average. My masseuse was kind and sweet and did a fair job. I was not happy that I could hear loud talking through the walls of my massage room. It ruined the experience for me.
This massage was a birthday treat from my fiancé and he had pre-​paid. Upon check out I was asked to pay for the service which I did thinking my fiancé had forgotten to pay. I immediately called him after I left and he HAD paid in full and added a tip. I went back in and the receptionist could not find his payment. Finally, another receptionist located the payment and I was refunded. My fiancé was NOT happy that this happened. They did not apologize for the mix up — instead they offered me the autodraft package to get a massage every month.
I would go here if you are looking for a monthly massage in a box. No frills. No spa like experience.

A new spa in South Park? This I had to see… I cashed in on their intro special of $ 49.99 for either a Swedish massage or a facial. Why not try both? Bonus, Living Social also had a deal for $ 35.
I’m a huge fan of self-​care. I tend to keep all my tension and stress in my shoulders and neck and the more I can get that worked out the better for everyone. I tried the place twice getting different massage therapists each time. The therapists do a good job and they encourage feedback.
I also splurged and got my first facial. It was wonderful! My skin was glowing and soft. If you haven’t had one, take them up on their intro offer and enjoy. The aesthetician was very nice.
The environment itself was worth stopping in. Beautifully decorated, soft lighting, and there is plenty of seating in the waiting room. They have created a very soothing space for you to get your needed rest and relaxation treat.
Like other chain spas, this one also has a membership option. However, they don’t do a hard sell after your services. It’s in a perfect location: next to Cowfish. You can make a fun day of shopping, eating, and pampering… do it. You won’t be sorry.