Cellular Sales, Verizon Wireless Authorized Retailer

I had been to this location once in the past and had not been impressed with the staff. However, I was pressed for time and this was the closest store. The phone call experience and subsequent in-​store experience was very good. For most cellphone stores, it is the person you get that makes all the difference. I was helped by John House who helped me get set up with a new iPhone, transfer of upgrade, plan changes, and an old phone trade-​in. He was was knowledgeable in each part of the process, and everything was done in a half hour. He gave me his direct cell number and email in case I should have a problem, which I haven’t. Overall, I could not have expected better service.

This is not a Company owned store. It is operated by a franchisee who specializes in poor customer service. Never really encountered customer service like this anywhere, aside from a food truck in Kingston, Jamaica. .and at least they had an excuse… they had to kill the goat. This place really is to be avoided. If you must use verizon, go to a different location rather than an authorized retailer with roaming salesmen.
Was encouraged by a rep here to switch from an iPhone to a samsung, which i did. I sold my iPhone back to Verizon as a part of this switch, but the store did not wipe my old iPhone properly. As a result, I did not receive many of my texts. After many calls to customer service, text support, apple, and this location, I still experienced problems. My group text feature also didnt work properly… no telling how many messages i missed. Phone charger they sold me was also defective. Instead of crediting my account and replacing my phone, I got a variety of excuses and untenable/​expensive/​­time consuming suggestions for how the issue might potentially maybe get resolved.
I am a 16 year customer who just switched to Tmobile. They have provided better service, advice, and products… at a much lower cost (and they rebated my termination fee with Verizon). Hard to believe a company like verizon would want to lose a loyal customer but that appears to be the case. Stay clear of these guys. No stars.