Extended Stay America – Philadelphia – Cherry Hill

This place is a good value but don’t expect a high level of furnishings, amenities or services. It is a clean and comfortable place to stay. We stayed two weeks here because it is half the price of the Marriott across the highway. Housekeeping is on the eighth day, and we did not even get that. I had to ask for three days and finally talk to the manager to get the room cleaned. The room has a two burner stove, full-​size refrigerator, microwave and sink. But if you want dishes, pots or utensils, you have to tell them at the front desk and they will bring them to you. If you want a hair dryer, you just have to ask. Fresh towels, bring down your old ones to exchange. The card in the room says «just ask.» I found myself constantly going to the front dest to ask for things we needed or things they should have just provided. All is cheerfully provided, just ask and ask again. There is an iron and board in the room. Staff is generally friendly and helpful but it sometimes takes them a couple of tries to get it right; or they fail to follow through. Staffing is a bit light. The handle fell off of our bathroom door on Friday and we had to wait until the maintenance worker came in on Monday. There is a trash room on every floor, every time I went there the cans were overflowing. The breakfast is also minimal so we brought our own cereal fixings. I would return despite minor inconveniences because it is a good value.

Terrible service. Made arrangements weeks ahead of time and arrived to the clerk hiding and no rooms available. What kind of place does this?
Other people walking in had the same issue.

First review!
Stayed here for little more than a week during new years 2015. $ 65/​night is the rate. Note that they DON’T have daily room cleaning. I think it’s something like once a week or so (don’t quote me on that). You can pay extra to get room cleaning at ~$ 15 /​room cleaning. Our room came with 2 twin beds, kitchen area with stove, microwave, sink and dishes (great especially if you are bringing carry out). Ac/​heat/​phone worked great. Plenty of parking outside. If you are staying for more than a week, you have the option to either pay the entire stays balance OR pay for only one week; this is a good option because if you aren’t happy with the stay, you can choose to move out after a week/​pick a different hotel. It’s nice to have this option. They have a complimentary breakfast as well with coffee, granola bars, and muffins. Another nice amenity. I think it closes at 10am (don’t quote me) so def be mindful of that.
Tip: request a room away from entrance for a quiet experience.
The location of this motel/​hotel is great because it’s on a major highway (route 70) so you can be at cherry hill mall, shop rite, etc within 10 – 15 minutes. Over all not a bad experience but not great either.
So why 3 stars?
The young girl that worked the front desk (12-​30-​2015 to 1−7−15) was generally clueless about pretty much everything. It’s too petty to list all the interactions but I did not get a good vibe from her. Everyone else was professional and courteous while she just seemed out of it. She claimed that if we choose to only pay for a week at a time (instead of the entire 8 days) we would be charged an expensive rate for the extra 8^th day. After I corrected her she responded with «are YOU paying for the hotel? «(context: my dad was the primary customer and I was his additional guest). Again, there were a handful of similar interactions with this specific person that really soured our stay. Might sound harsh and i know this isn’t the Hilton but i expect the same level of professionalism from staff from shop rite to whole foods. Perhaps some extra training is in order for this employee. For management this young girl is the youngest staff member at this location; the immature one that makes lippy comments. «Ebony» however was great and professional. Just wanted to mention that to management. My dad was alsohappy with the manager on this location, didn’t catch her name.
It snowed during our stay and my dad did complain about almost slipping on the entrance ramp and our car also had a hard time negotiating the steep entrance into the hotel parking lot. This (salting) was rectified in a timely manner though after bringing it to the attention of the front desk staff.
Due to their room cleaning policy, expect to see bugs and critters in your room. See pictures. Once cleaning service did come, they did a good job.
If it wasn’t for the lippy girl in the front I’d give this place a solid 4 stars. 5 stars if it was a little bit more affordable but… honestly maybe even 5 on a good day. Again for the price, it’s a OK value «hotel», location is great, * MOST * of the staff is great.