Residence Inn by Marriott

hey i am usually a big fan of residence inns but this one didn’t seem to be all there, it is a great layout of apartment like units, 2 levels and has a pool and here access to a health club across the street… service was very pleasant, breakfast was good, i guess my issues are with the physical plant
room ice maker does not work
bed has insulated comforter so you need the ac but ac is LOUD
the tub water controls are plumbed backwards, hot water comes on first, probably an osha thing
local tv channels were poorly received although the network channels seemed ok
free wifi was sometimes extremely slow
a disappointing visit

This is an above average hotel spot. It’s broken into little houses so each room has a secluded feel. It’s almost like a studio apartment, you get a small living space and kitchen along with the standard bed and bathroom. They offer complimentary breakfast and room service is pretty cheap. The area has alot going on such as a local brewery and lots of bars and restaurants.

This is a relatively pathetic Marriott Inn, and I didn’t care for it for a variety of reasons. First off, it is noisy. Secondly, if you want to work out, you have to go to the front desk, and turn over an id in order to use the work out room. Lots of times folks are pressed for time to squeeze in workouts as it is, and I certainly don’t need an added layer of nonsense to workout. I also didn’t like that they don’t have HBO.
I would not stay here again.

What an awful hotel! We made a reservation for tomorrow and were just informed they gave away our room and have zero rooms available! We needed a hotel that would allow us to check in at 8 am and spent weeks calling around trying to find one. We were excited that this hotel would allow us to do that as its not their normal policy. We even went to the hotel weeks ago and took a tour of the room to make sure it would meet ours needs. We went ahead and made the reservation. We just called this morning to confirm and were told the room was given away because they sold out the hotel. We called and talked to the general manager who’s name is Nathan Stephens and he really didn’t care about our situation. He made no effort to remedy anything. He was happy that his hotel was sold out! He just kept saying there was nothing he was willing to do and then hung up on me! Who does that? He said he had been managing hotels for 25 yrs which is mind blowing to me! Normally you learn a little bit of customer care after that long. Nathan is one of the rudest most unprofessional GMs I have ever spoken with. He is cocky and arrogant and I hope no one ever has to deal with him as a customer. I then called their customer service center and went up the chain of command. NO one and I mean no one wanted to help. Marriott will never get my business again and I will make sure to tell everyone I know not to support such an awful company. I plan to review them everywhere possible to get the word out. Nathan is a beast of his own. It would be in any companies interest to distance themselves from this awful human being.

Worst Residence Inn ever…
Pros —
Great location
Friendly and helpful staff (if you ask them)
Cons —
Coffee stains on the main table
Dusty closet
Drain in the sink AND bathtub, both broken.
The double doors didn’t actually close (the catch was broken)
Pretty negative experience here. I’m sad because usually the Residence Inn is one of my favorite hotels!
Skip the Residence Inn here, and go to some other hotel near here such as the Double Tree, or a different Marriott Chain.
Oh yeah, by the way, my deadbolt was broken… Safety issues…

Just fine, but there was no additional blanket and just very light cover on bed. Clean, staff was nice, slept fine.

I spent the night here after driving from McGuire AFB because I landed to cold and icy weather from a balmy Seattle weather. Needless to say, I called ahead and made reservations and was able to get the military rate.
I was surprised to find that it was set up like a compound of long-​term apartments or condos, and even with my apprehension for the distance of parking to my room, it was actually even better than a single building surrounded by a vast real estate of parking, so that I hiked from my car to my room in less than 50 feet, I think, all I know I got in my room in about a minute.
Anyway, my studio room was very spacious, roomy and comfortable and fully furnished with a kitchen, a couch and flat-​screen TV. I can probably do yoga here if I wanted to.
The next morning, I enjoyed the buffet breakfast before I used the Cherry Hill Fitness and Racquetball center across the street with a pass from the hotel.
Needless to say, I had a very pleasant stay and I highly recommend it.

I only stayed for a night, but it was a pleasant night’s stay! Instead of making a reservation, I just drove in and checked-​in for the night. This was around 9PM at night. The process was easy and it was pretty late at night so I was just ready to chill out. It was a really good amount of space for two people (I was staying with my boyfriend) and there is a neat little kitchen area within the room! I was not expecting that and it was awesome to know that for the next time I decide to stay there. Overall, the room is comfortable and near a lot of stores and whatnot for convenience.
The only downside was that I was in the shower and found a random strand of hair on the shower wall that did not belong to me. It grossed me out and I got out of the shower quickly in order to kind of avoid it. The bed wasn’t extremely comfy and I found it a bit difficult to sleep but I did appreciate that there was a lot of pillows because I love lots of pillows.
Overall, I enjoyed my stay and would probably stay again.

Looks nice from outside. Long story short, urine on toilet seat upon check in, pubic hair in bed linens (I’m a nurse I know hair). Dirty counters. Definitely will not return. Space is large but soiled dirty stained carpets too. Not worth it, even if it were free.
Gross

Generally speaking, this is a nice place to stay in terms of amenities, helpfulness of staff and value for money. We recently spent a couple of weeks here while visiting family in the area.
The many maintenance issues aside (perhaps they should be spending more on upkeep as opposed to repairs), our stay was marred by some difficulties arising from neighbors who were smoking marijuana in their room. We reported the problem (only because the smell was invading our room) and nothing was actually done about it and their was no follow up. Bad communication is an issue here, so it pays to be proactive.
As a note, we paid for the brand-​new «improved» wifi service here and couldn’t keep our ipads and iphones connected. They kept getting kicked off the network. Only the laptops stayed connected the whole time. That’s pretty inconvenient and definitely not worth paying extra for. There is also a three-​device limit, so keep that in mind. (It was a pain for us.) Just use the free wifi service.

We had a very pleasant stay at the Residence Inn in Cherry Hill. We stay in many Residence Inns throughout the year, and this one measures up nicely. Although the «bungalow» style tends to mean an older property, this one is well-​maintained. The rooms could use some upgrading, but perfectly comfortable. The staff is professional and friendly. The manager went above and beyond to accommodate a special (large) shipment we received from our office during our stay. The price was reasonable for this convenient location so close to Philly where we were working at a number of events. We were able to take the bus into the city on our day off without much trouble.

This is the third strike with Marriott. I am giving 1 star reviews to the 3 Marriott hotels which are responsible for all 3 strikes. This hotel, the Residence Inn in Cherry Hill, NJ, was strike 3.
Marriott has entered my room 3 times now with DO NOT DISTURB on the door. That is unacceptable and I will not put up with it. When complaining to the front desk, I was told that I «received a letter stating they needed to perform maintenance to my room.» I received no such letter, nor did I receive a phone call while I was away at work. I have received phone calls from the front desk in the past asking for permission to enter my room during the day in order to perform maintenance, and I have granted it every time. It is not like I am being unreasonable here, I just want my privacy.
When strike 2 took place, I specifically told the manager to make sure that the notes on my account reflected my absolute desire for privacy with my room, and that if it ever happened again, I would be leaving Marriott.
Marriott has lost a 1.5 year platinum member + 1 year gold member. I will be dumping my points on a free stay somewhere at a fancy hotel, and upon checkout, will never visit a Marriott property again except out of necessity.
I will be contacting the other major hotel brands (Starwood, Hilton, Hyatt, etc) in order to match my status, and I will be trying them out for the rest of the travel year to decide where I will be staying.
Goodbye, Marriott. It was great.

Cons:
–Manager’s dinners were a disappointment.
–If you have a lot of luggage, make sure you are ask for a room on the first floor because there are no elevators.
Pros
–When you stay here you get access to rec center across the street, which is neat because there are free exercise classes!
–People who work here (front staff, breakfast server, etc) are really nice and polite

Stayed here for one night to rest up before visiting my family during Christmas. It’s adorably cozy and the beds are so comfortable. I love the kitchen area.

I stayed here with my friend to have a two night get away. Our plan was to spend three days and two nights drinking and crafting. It was magical. The Residence Inn has large studio apartments with kitchenettes. They are two story condos, perfect for spreading out and having lots of room to make quilts, knit hats and get drunk.
Free breakfast in the morning! The kitchen set up has the most basic of kitchen gadgets, which includes a bottle opener, which is all you really need for girls crafting weekend. If you wanted to stay several days and seriously cook you might want to bring a baking sheet, a large stock pot, a baking dish, frying pan, whisk, serrated knife. I cut my finger trying to use their knife to cut a loaf of bread, there may or may not have been alcohol involved in the incident. In either case a serrated knife would help.
This place is located near (in the next town over Pennsauken) an amazing fabric shop called J&O and a bar called Bobby Ray’s Place and is about 15 minutes outside of the Philadelphia. Cherry Hill is not a place with anything really interesting to visit.
FREEEEEE WIFI !!!

This is definitely one of my favorite Residence Inn locations!
The property is broken down into a dozen or more free standing houses with about 4 units per structure. I was lucky enough to get one of the top floor units which was a two floor loft with a fireplace, large sized kitchen, cathedral ceilings in the living room, etc.
Whenever I’m in the Cherry Hill area, I’ll absolutely be staying here again!
If you’re staying for a long period of time, you won’t be disappointed!

Needed a hotel in the Cherry Hill area for a work trip and chose correctly. For a budget hotel, I can’t complain: comfortable night’s sleep, decent breakfast and good rates. Nothing in walking distance as expected, but this isn’t a destination hotel. You stay here because you need a place to crash close to your meeting the next morning.

I’m a platinum Marriott member and have stayed at A LOT of Residence Inns over the past 5 years… However I was slightly disappointed by this one. The hotel was nice and the staff was great w/​my son, however the problem was housekeeping. Several times we mentioned we were leaving for the day and wanted to have housekeeping clean things while we were gone… Never happened… 1 time, no big deal, 2^nd time ok a little upset, 3^rd time when we got home much later and my son was late for nap and housekeeping was just arriving, BIG deal.
Also perhaps the worst hotel internet I’ve EVAR had

Pros: Good breakfast, pleasant staff, nice pool, laundry cheaper than expected ($ 1.50 wash, $ 1.25 dry), well kept grounds. Complementary meal Mon-​Thu was well stocked (no alcohol) and a nice way to save money. Close to several nice attractions – kids’ hands-​on science center, aquarium, downtown Philly.
Cons: Not very near to anything walkable, so a car is a must. One of the smoke detectors was chirping when we got there at night; had to call for a new battery just about the time my son was headed to bed. A light in the bathroom would randomly shut off while we were in there – after like 3 minutes. Housekeeping did not get our room taken care of three times out of the six nights we were there.

Stayed here about a month ago for a business trip. Given that some of the other local hotels have had bed bug sightings… and the relative location of this to the interstate, I was worried.
The location screams «business traveler trap!» with near Ackbarrian alarm. It really is hard to find. GPS was pretty much useless.
This, however, was my only complaint. I shouldn’t have worried. Unilocal has yet to steer me wrong.
Huge 2 bedroom suite a a very reasonable rate. I only reserved a one bedroom, but I got upgraded as part of their elite program. Super clean, and some kind soul had placed amenity popcorn in the «kitchen.» Oh Marriott, you had me at «Blast O’ Butter».
I tried to repay the favor by only messing up one of the two sleeping areas and bathrooms. It was almost a gratuitous amount of space. Would be great for a big group. «But no parties» as I was reminded at check-​in.
Liked the loft style room, disliked the mediocre wi-​fi. Breakfast was the standard Marriott comp breakfast; but the staff was kind enough to feed me early; and were very friendly.